Hi guys,
just started with rt 4.0.1 and it is really great, but one question:
Is there a way to show the tickets for the customers (unprivileged users) not
only when they are assigned to it but also because they are the creator of a
ticket? So to say I would like that a creator of a ticket can
:34 AM, Fabian Unfried funfr...@zebra.com wrote:
Hi guys,
just started with rt 4.0.1 and it is really great, but one question:
Is there a way to show the tickets for the customers (unprivileged users) not
only when they are assigned to it but also because they are the creator of a
ticket
.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Fabian Unfried
Sent: 30 June 2011 16:34
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Show tickets depending on creator and not owner
Hi guys
as long as the tickets aren't
assigned to them? They can't even access the tickets when they aren't assigned
to/owner of them, rt won't let them because of missing rights.
Regards,
Fabian
On 07/01/2011 04:54 AM, Fabian Unfried wrote:
I think it's some kind of the standard approach, so the requestor
Thanks for the quick reply, but that didn't help, still the same the customers
(unprivileged users and creator/requestor of the tickets) can't see their
tickets only if they are assigned to it :S
Am 01.07.2011 um 15:36 schrieb Thomas Sibley:
On 07/01/2011 09:33 AM, Fabian Unfried wrote
, ...) and still I can't see
my created tickets logged in as an unprivileged user, except the tickets are
assigned to that user :S
Am 01.07.2011 um 16:11 schrieb Thomas Sibley:
On 07/01/2011 09:57 AM, Fabian Unfried wrote:
Thanks for the quick reply, but that didn't help, still the same
give
globally unprivileged users ShowTicket, but then they can see also tickets from
other unprivileged user which I do not want (but they still wont be shown in
the open ticket overview).
Am 01.07.2011 um 16:56 schrieb Kevin Falcone:
On Fri, Jul 01, 2011 at 02:41:22PM +0200, Fabian Unfried
this helps.
Kenn
LBNL
On Fri, Jul 1, 2011 at 1:49 AM, Fabian Unfried funfr...@zebra.com wrote:
Hi Kenn,
Fabian,
What is the relationship of your creator and the ticket Owner and the
ticket Requestor?
Creator = Requestor (sorry, I guess that made my question a bit confusing)
As far
, rt is really great, now it does everything I need, nice job guys!
Regards,
Fabian
Am 04.07.2011 um 10:55 schrieb Fabian Unfried:
Hi Kenn,
that helped a lot, THANKS! My problem was that I thought the creator is
automatically the requestor, I've got everything working as long as I
,);
# Check if adding was successful
if ($ret) {
$RT::Logger-info($scrip: New $type watcher added to ticket #$Id:
$EmailAddr (#$Principal));
} else {
$RT::Logger-error($scrip: Failed to add new $type watcher to ticket
#$Id: $EmailAddr (#$Principal) - $msg);
}
return 1;
--
Fabian Unfried
line 71
Has the current logged in user an email address set?
Do you have any customizations that overwrites one of the files above?
-Chris
Am 06.07.2011 09:55, schrieb Fabian Unfried:
Hi Chris,
first of all thanks for improving my script.
I create my tickets vie the WebUI, but RT doesn't add
field. Is this usual
behavior? I don't want my user to be able to create tickets for other users or
that they can remove themselves as requestor, did I miss another right which I
have to revoke?
Regards,
Fabian
--
Fabian Unfried
Senior Software Engineer
Zebra Enterprise Solutions
Rossfelder Str
schrieb Kevin Falcone:
On Wed, Jul 06, 2011 at 03:23:10PM +0200, Fabian Unfried wrote:
another question, I didn't set the Watch right neither globally nor in any
of my queues for
unprivileged user (also not for everyone, AdminCc, Cc, Owner or Requestor
only for privileged
users), but when
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