[rt-users] New ticket in Dropdown size
Simple question here. Where do I change the width for the New ticket in dropdown queue list box? The standard width truncates the names of our queues. RT 3.8.4 Thanks! -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Size limit in RT 3.8.2 rich text editor?
I have users that type large messages and/or paste text into the RT editor that say it is getting truncated. Is there a size limit to the amount of text that the rich text box can handle, or another reason why it would truncate? Would this pertain to some of the IE bugs that were fixed in RT 3.8.3? Thanks, -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Possible bug in ExtractCustomFieldValues 2.99_01
Thanks Kevin I think that did the trick. I looked at the CPAN page for
this module and it referred to sa...@bestpractical.com of all places.
I've never figured out that code checkout so far so I appreciate your
help.
-Tim
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Wednesday, May 27, 2009 4:08 PM
To: RT Users
Subject: Re: [rt-users] Possible bug in ExtractCustomFieldValues 2.99_01
On May 27, 2009, at 4:47 PM, Flynn, Timothy J wrote:
I have been using ExtractCustomFieldValues 2.99_01 for a few months
now with RT 3.8.2 and it seemed to work well. Recently I added some
new global custom fields and then applied them to a new queue and I've
been getting errors unless I remove the new custom fields from the
template when emails are parsed.
I think you want:
http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision/?rev=19391
2.99_01 is a developer release, sounds like there needs to be a 2.99_02
-kevin
[Wed May 27 19:26:51 2009] [debug]: Looking for CF Job Name
(/usr/local/rt3/local/plugins/RT-Extension-ExtractCustomFieldValues/
lib/
RT/Action/ExtractCustomFieldValues.pm:105)
[Wed May 27 19:26:51 2009] [error]: Scrip Commit 15 died. - Can't call
method id on an undefined value at
/usr/local/rt3/local/plugins/RT-Extension-ExtractCustomFieldValues/
lib/R
T/Action/ExtractCustomFieldValues.pm line 119.
Stack:
[/usr/local/rt3/local/plugins/RT-Extension-ExtractCustomFieldValues/
lib/
RT/Action/ExtractCustomFieldValues.pm:119]
[/usr/local/rt3/local/plugins/RT-Extension-ExtractCustomFieldValues/
lib/
RT/Action/ExtractCustomFieldValues.pm:81]
[/usr/local/rt3/bin/../lib/RT/ScripAction_Overlay.pm:238]
[/usr/local/rt3/bin/../lib/RT/Scrip_Overlay.pm:464]
[/usr/local/rt3/bin/../lib/RT/Scrips_Overlay.pm:196]
[/usr/local/rt3/bin/../lib/RT/Transaction_Overlay.pm:188]
[/usr/local/rt3/bin/../lib/RT/Record.pm:1456]
[/usr/local/rt3/bin/../lib/RT/Ticket_Overlay.pm:648]
[/usr/local/rt3/bin/../lib/RT/Interface/Email.pm:1357]
[/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61]
(/usr/local/rt3/bin/../lib/RT/Scrip_Overlay.pm:472)
I believe it is because in this area of code it tries to see if a
field pertains to a queue or not and makes the assumtion that if it is
global it is in all queues or if it isn't global it is there. We have
global custom fields that don't apply to all queues.
101 sub LoadCF {
102 my $self = shift;
103 my %args= @_;
104 my $CustomFieldName = $args{Name};
105 $RT::Logger-debug( Looking for CF $CustomFieldName);
106
107 # We do this by hand instead of using LoadByNameAndQueue
because
108 # that can find disabled queues
109 my $cfs = RT::CustomFields-new($RT::SystemUser);
110 $cfs-LimitToGlobalOrQueue($self-Queue);
111 $cfs-Limit(
112 FIELD = 'Name',
113 VALUE = $CustomFieldName,
114 CASESENSITIVE = 0
115 );
116 $cfs-RowsPerPage(1);
117
118 my $cf = $cfs-First;
119 if ( $cf-id ) {
120 $RT::Logger-debug( Found CF id . $cf-id );
121 } elsif ( not $args{Quiet} ) {
122 $RT::Logger-error( Couldn't load CF $CustomFieldName!);
123 }
124
125 return $cf;
It would seem to me that the limit method isn't limiting enough?
Meaning that it just checks if a custom field is global or not but
doesn't seem to check if it is applied or not?? This is my first
guess.
Any ideas on a resolution?
Thanks,
-Tim
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[rt-users] Possible bug in ExtractCustomFieldValues 2.99_01
I have been using ExtractCustomFieldValues 2.99_01 for a few months now
with RT 3.8.2 and it seemed to work well. Recently I added some new
global custom fields and then applied them to a new queue and I've been
getting errors unless I remove the new custom fields from the template
when emails are parsed.
[Wed May 27 19:26:51 2009] [debug]: Looking for CF Job Name
(/usr/local/rt3/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/
RT/Action/ExtractCustomFieldValues.pm:105)
[Wed May 27 19:26:51 2009] [error]: Scrip Commit 15 died. - Can't call
method id on an undefined value at
/usr/local/rt3/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/R
T/Action/ExtractCustomFieldValues.pm line 119.
Stack:
[/usr/local/rt3/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/
RT/Action/ExtractCustomFieldValues.pm:119]
[/usr/local/rt3/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/
RT/Action/ExtractCustomFieldValues.pm:81]
[/usr/local/rt3/bin/../lib/RT/ScripAction_Overlay.pm:238]
[/usr/local/rt3/bin/../lib/RT/Scrip_Overlay.pm:464]
[/usr/local/rt3/bin/../lib/RT/Scrips_Overlay.pm:196]
[/usr/local/rt3/bin/../lib/RT/Transaction_Overlay.pm:188]
[/usr/local/rt3/bin/../lib/RT/Record.pm:1456]
[/usr/local/rt3/bin/../lib/RT/Ticket_Overlay.pm:648]
[/usr/local/rt3/bin/../lib/RT/Interface/Email.pm:1357]
[/usr/local/rt3/share/html/REST/1.0/NoAuth/mail-gateway:61]
(/usr/local/rt3/bin/../lib/RT/Scrip_Overlay.pm:472)
I believe it is because in this area of code it tries to see if a field
pertains to a queue or not and makes the assumtion that if it is global
it is in all queues or if it isn't global it is there. We have global
custom fields that don't apply to all queues.
101 sub LoadCF {
102 my $self = shift;
103 my %args= @_;
104 my $CustomFieldName = $args{Name};
105 $RT::Logger-debug( Looking for CF $CustomFieldName);
106
107 # We do this by hand instead of using LoadByNameAndQueue because
108 # that can find disabled queues
109 my $cfs = RT::CustomFields-new($RT::SystemUser);
110 $cfs-LimitToGlobalOrQueue($self-Queue);
111 $cfs-Limit(
112 FIELD = 'Name',
113 VALUE = $CustomFieldName,
114 CASESENSITIVE = 0
115 );
116 $cfs-RowsPerPage(1);
117
118 my $cf = $cfs-First;
119 if ( $cf-id ) {
120 $RT::Logger-debug( Found CF id . $cf-id );
121 } elsif ( not $args{Quiet} ) {
122 $RT::Logger-error( Couldn't load CF $CustomFieldName!);
123 }
124
125 return $cf;
It would seem to me that the limit method isn't limiting enough?
Meaning that it just checks if a custom field is global or not but
doesn't seem to check if it is applied or not?? This is my first guess.
Any ideas on a resolution?
Thanks,
-Tim
___
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Commercial support: sa...@bestpractical.com
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[rt-users] Max # displayed queues for quick search?
Is there a maximum number of displayed queues in the quick search for RT 3.8.2? I just added another queue that is both enabled and set to be seen and also I am a super user so I should see it anyway. It doesn't appear in the list. I am probably close to or over 100 enabled queues at this point. -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Max # displayed queues for quick search?
That was it. Thank you! -Tim -Original Message- From: Raed El-Hames [mailto:r...@vialtus.com] Sent: Wednesday, April 29, 2009 10:56 AM To: Flynn, Timothy J Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Max # displayed queues for quick search? Tim; You need to logout then back in, the queue list is cached to speed things up a bit Roy This email is subject to: http://www.vialtus.com/disclaimer.html Flynn, Timothy J wrote: Is there a maximum number of displayed queues in the quick search for RT 3.8.2? I just added another queue that is both enabled and set to be seen and also I am a super user so I should see it anyway. It doesn't appear in the list. I am probably close to or over 100 enabled queues at this point. -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Auditing ticket accesses
Jesse I think they just want to see for a particular ticket who accessed it and when. It would be nice if it was searchable and reportable so another table does make sense. But I am not sure how another table would be accessed from RT. I also liked the idea of a mutivalue custom field. For each user that accessed a ticket it could have 1 entry. -Tim Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: Friday, April 24, 2009 7:18 PM To: Flynn, Timothy J Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Auditing ticket accesses On Fri 24.Apr'09 at 12:25:35 -0500, Flynn, Timothy J wrote: I am looking for a way to record when someone views a ticket and log it somehow. I know the url accesses are in apache logs. I am looking for something long term that people could easily see when a ticket was accessed, by who, and when. I was thinking about a scrip to do this to record instances to a ticket itself. Also the RT logfile came to mind but it is full of other messages and errors. Has anyone done something similar? I think an on-display callback that wrote to a custom table or custom logfile would be your best bet. Do you care about accesses to subpages, ticket search results, CLI usage, or API usage? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Auditing ticket accesses
I am looking for a way to record when someone views a ticket and log it somehow. I know the url accesses are in apache logs. I am looking for something long term that people could easily see when a ticket was accessed, by who, and when. I was thinking about a scrip to do this to record instances to a ticket itself. Also the RT logfile came to mind but it is full of other messages and errors. Has anyone done something similar? RT 3.8.2 Thanks! -Tim Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] First Method and others
I have had an issue with extract custom fields which I tracked down to it hardcoding the first attachment as the text attachment. I need to change it so it will review all the attachments to find which one is the text one. I can't find the First method that is used anywhere. I'm not used to the SUPER:: class. Can someone point me to the file(s) where I can review the other methods available to Attachments so I can fix Extract Custom Fields so it finds the email body attachment? -Tim Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom Fields Periodically not working
For these tickets I see that the scrips aren't even firing. I have other scrips with the same conditions that are firing. The condition is On Create and the stage is Transaction Create. Should the Stage be Transaction Batch instead? -Tim -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn, Timothy J Sent: Monday, April 13, 2009 3:44 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Custom Fields Periodically not working Hi we recently upgraded from 3.4.5 to 3.8.2. At the same time I updated to Extract Custom Fields 2.0. We use a webform which validates an email generation to a queue. The form has not changed. In some tickets we will not have any custom fields loaded. The emails that create them visually look the same. Here is an example record from the Custom Field template: Description|body|Description:\s*(.+)\s*| I see that there are 2 options that are omitted, the parsing command and the final q or * option. Is there some reason that we could visually see the fields but they do not apply on seemingly random tickets? Does this have anything to do with MIME attachments? Any help greatly appreciated! -Tim Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Custom Fields Periodically not working
It appears that tickets that are created from incoming emails with attachments are the tickets that the custom fields are not working on. I see a note in the modules history that attachments were broken and fixed in a very early version. Any help appreciated at this point. Thanks, -Tim -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn, Timothy J Sent: Tuesday, April 14, 2009 11:04 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Fields Periodically not working For these tickets I see that the scrips aren't even firing. I have other scrips with the same conditions that are firing. The condition is On Create and the stage is Transaction Create. Should the Stage be Transaction Batch instead? -Tim -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn, Timothy J Sent: Monday, April 13, 2009 3:44 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Custom Fields Periodically not working Hi we recently upgraded from 3.4.5 to 3.8.2. At the same time I updated to Extract Custom Fields 2.0. We use a webform which validates an email generation to a queue. The form has not changed. In some tickets we will not have any custom fields loaded. The emails that create them visually look the same. Here is an example record from the Custom Field template: Description|body|Description:\s*(.+)\s*| I see that there are 2 options that are omitted, the parsing command and the final q or * option. Is there some reason that we could visually see the fields but they do not apply on seemingly random tickets? Does this have anything to do with MIME attachments? Any help greatly appreciated! -Tim Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Custom Fields Periodically not working
Hi we recently upgraded from 3.4.5 to 3.8.2. At the same time I updated to Extract Custom Fields 2.0. We use a webform which validates an email generation to a queue. The form has not changed. In some tickets we will not have any custom fields loaded. The emails that create them visually look the same. Here is an example record from the Custom Field template: Description|body|Description:\s*(.+)\s*| I see that there are 2 options that are omitted, the parsing command and the final q or * option. Is there some reason that we could visually see the fields but they do not apply on seemingly random tickets? Does this have anything to do with MIME attachments? Any help greatly appreciated! -Tim Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Help with SVN site
Hi I am trying to download RT-View-ConciseSpreadsheet. I haven't used SVN before so this is becoming a trick. Can someone shed some light on what I am doing wrong? I just want a local copy so I can install it. svn checkout http://svn.bestpractical.com/cgi-bin/index.cgi/bps/browse/RT-View-Concis eSpreadsheet temp svn: PROPFIND request failed on '/cgi-bin/index.cgi/bps/browse/RT-View-ConciseSpreadsheet' svn: PROPFIND of '/cgi-bin/index.cgi/bps/browse/RT-View-ConciseSpreadsheet': 200 OK (http://svn.bestpractical.com) Thanks, -Tim Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT 3.8.2 SpreadsheetDisplayedFields
Hi we used SpreadsheetDisplayedFields in RT 3.4.5. Has anyone been using this in 3.8.2? There were some obvious changes in files that needed to be edited. For some reason I am missing the id column and I believe some others and the columns that are there are shifted to the right 4 columns. I am working on it now but I just wanted to make sure I wasn't reinventing the wheel here. Thanks, -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Can't call method Content on an undefined value at/usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225
When I look at the piece of code in question it mentions a default
portlet. Is this saying that I don't have a default portlet and if so
how do I create one?
86 my @panes = $m-comp(
87 '/Admin/Elements/ConfigureMyRT',
88 panes = ['body', 'summary'],
89 Action = 'MyRT.html',
90 items = \...@items,
91 current_portlets = $default_portlets-Content,
92 OnSave = sub {
93 my ( $conf, $pane ) = @_;
94 $default_portlets-SetContent( $conf );
95 push @actions, loc( 'Global portlet [_1] saved.', $pane );
96 }
97 );
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn,
Timothy J
Sent: Wednesday, January 14, 2009 4:29 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Can't call method Content on an undefined value
at/usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225
Hi I am upgrading to RT 3.8.2 on a Red Hat 5 Enterprise system. I am
also getting the error message
Can't call method Content on an undefined value at
/usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225
I have Postgres so the MySQL recommendations I have read about don't
apply.
I am at the following versions:
DBD::Pg v2.11.6;
DBI v1.607;
DBIx::SearchBuilder v1.54;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
I was upgrading from RT 3.4.5. I did a clean install as recommended but
I didn't see any sql scripts to run for the 3.4.5 = 3.8.2 update.
What other things can I check? I have turned on debugging and fixed the
error messages for GraphViz.
Thanks!
-Tim
Notice: This UI Health Care e-mail (including attachments) is covered by
the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is
confidential and may be legally privileged. If you are not the intended
recipient, you are hereby notified that any retention, dissemination,
distribution, or copying of this communication is strictly prohibited.
Please reply to the sender that you have received the message in error,
then delete it. Thank you.
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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Re: [rt-users] Can't call method Content on an undefined valueat/usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225
Sorry I have fixed my issue. If I would have read the whole README file
I would have seen the upgrade db command.
-Tim
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn,
Timothy J
Sent: Tuesday, January 20, 2009 10:24 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Can't call method Content on an undefined
valueat/usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line
225
When I look at the piece of code in question it mentions a default
portlet. Is this saying that I don't have a default portlet and if so
how do I create one?
86 my @panes = $m-comp(
87 '/Admin/Elements/ConfigureMyRT',
88 panes = ['body', 'summary'],
89 Action = 'MyRT.html',
90 items = \...@items,
91 current_portlets = $default_portlets-Content,
92 OnSave = sub {
93 my ( $conf, $pane ) = @_;
94 $default_portlets-SetContent( $conf );
95 push @actions, loc( 'Global portlet [_1] saved.', $pane );
96 }
97 );
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn,
Timothy J
Sent: Wednesday, January 14, 2009 4:29 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Can't call method Content on an undefined value
at/usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225
Hi I am upgrading to RT 3.8.2 on a Red Hat 5 Enterprise system. I am
also getting the error message
Can't call method Content on an undefined value at
/usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225
I have Postgres so the MySQL recommendations I have read about don't
apply.
I am at the following versions:
DBD::Pg v2.11.6;
DBI v1.607;
DBIx::SearchBuilder v1.54;
DBIx::SearchBuilder::Union v0;
DBIx::SearchBuilder::Unique v0.01;
I was upgrading from RT 3.4.5. I did a clean install as recommended but
I didn't see any sql scripts to run for the 3.4.5 = 3.8.2 update.
What other things can I check? I have turned on debugging and fixed the
error messages for GraphViz.
Thanks!
-Tim
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[rt-users] Can't call method Content on an undefined value at /usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225
Hi I am upgrading to RT 3.8.2 on a Red Hat 5 Enterprise system. I am also getting the error message Can't call method Content on an undefined value at /usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225 I have Postgres so the MySQL recommendations I have read about don't apply. I am at the following versions: DBD::Pg v2.11.6; DBI v1.607; DBIx::SearchBuilder v1.54; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; I was upgrading from RT 3.4.5. I did a clean install as recommended but I didn't see any sql scripts to run for the 3.4.5 = 3.8.2 update. What other things can I check? I have turned on debugging and fixed the error messages for GraphViz. Thanks! -Tim Notice: This UI Health Care e-mail (including attachments) is covered by the Electronic Communications Privacy Act, 18 U.S.C. 2510-2521, is confidential and may be legally privileged. If you are not the intended recipient, you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited. Please reply to the sender that you have received the message in error, then delete it. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Depended on by vs. Parent
What is the difference between depended on by vs. parent? Thanks, -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problems on production box with 'comp' parameter after patching
Hi, I am running Redhat and running up2date and I get the error: [Wed Sep 13 13:45:46 2006] [crit]: The 'comp' parameter (undef) to HTML::Mason::Request::CGI-new() was an 'undef', which is not one of the allowed types: scalar object Stack: [/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:127] [/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm:63] [/usr/local/rt3/bin/webmux.pl:123] [-e:0] (/usr/local/rt3/bin/webmux.pl:125) After applying the patches and opening the website. Looking at this does anyone have any ideas what module is causing this and how to correct? We were able to rollback the changes when this first happened but when we tried the patches again this time we are unable to rollback the patches. This is a critical error on our production system so any immediate help is greatly appreciated. -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Question about pulling custom fields from email and field types
I am creating custom fields that are the select one value type in rt 3.4.5. I am reading my tickets in from email and I'd like the email to be able to populate the custom field. My question is in the email do I just use the name of the custom field value or do I need to use the sort number in the list? Thanks, -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problem with make fixdeps on redhat
I was trying to test rt 3.6.0 and I kept getting CPAN errors with dependencies. I rolled back several VM Ware sessions just in case I had messed something up recently with the same results. I am on Redhat and had the exact same issues and results as discussed by Jim Meyer in this February posting: http://lists.bestpractical.com/pipermail/rt-users/2006-February/037648.h tml I think there may be an issue with RedHat and the fixdeps process. As Jim reported I was able to manually install the modules from CPAN's command interface but not through the fixdeps process. I've spent 2 days on this but I was glad to find Jim's work so I had a fix. Thanks, -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Merge User Function?
RT 3.4.5 When a user is autocreated from an email and then later tries to login through the web the email address cannot be added since it already exists for a different user. Is there a way to merge the two user accounts to show that they are one in the same? Since tickets may be associated to the autocreated account I can't really just deactivate that account and move it to the appropriate user. Thanks, -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Spreadsheet view displays more columns than in search
Just an FYI, it was the double quote that was causing the issues with Excel and rows not showing properly. I am using Excel 2003. I ended up doing this: $val =~ s/[^\032-\041\043-\176]/ /g; -Tim -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Flynn, Timothy J Sent: Wednesday, May 24, 2006 9:55 AM To: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search After reviewing my changes further I believe I came up with a better solution for escaping tabs. In the file rtroot/share/html/Search/Elements/Results.tsv Instead of the line: $val =~ s/(\n|\r)//g; And instead of the previous change I suggested: $val =~ s/(\n|\r|\t)//g; I am going to change it to this: $val =~ s/\s/ /g; My thinking is if the intent of a newline, tab, or other whitespace character was to separate data, then a single space would be more fitting than nothing at all. Hope this helps someone else. Also wouldn't be a bad idea to add this fix to future versions even if it doesn't match what I did above. I would think having tabs escaped would be required for a tab delimited file to work properly. -Tim -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Flynn, Timothy J Sent: Wednesday, May 24, 2006 9:16 AM To: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search Woops, just found this: $val =~ s/(\n|\r)//g; Looks like I just need to change to: $val =~ s/(\n|\r|\t)//g; -Tim -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Flynn, Timothy J Sent: Wednesday, May 24, 2006 9:15 AM To: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search I think I found the root of the problem. It doesn't appear that tab characters or newlines are being escaped from the result set. This would cause issues with the presentation in Excel. I will add some coding to do this to the rows after I apply the patch. I am surprised this never affected anyone before. Thanks, -Tim -Original Message- From: Stephen Turner [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 24, 2006 9:04 AM To: Flynn, Timothy J; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search At Tuesday 5/23/2006 04:50 PM, Flynn, Timothy J wrote: Thanks Eric, do you know why I'd be getting different results in spreadsheet vs the web list? On one report I am getting 14 tickets in the web view and in the spreadsheet I am getting 11 and the data is wrong.. FYI the web results are correct and the spreadsheet is not. Is something not being escaped that is affecting the query? -Tim The mechanism use in searching for the web view is different from that used in the full spreadsheet download. That said, you should still see the same number of rows. When you get 14 rows in the web view are you actually seeing 14 tickets in the list, or is that number from the 'Found 14 tickets' message? It's just possible that you only have permission to see 11 of the 14 rows returned. Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Spreadsheet view displays more columns than in search
Eric, That's the weird part. It is the same exact query. They perform the search and see the web results, then they click the spreadsheet link and it comes up different than what is in the web results. I haven't applied the patch yet. Will that fix it? Thanks, -Tim -Original Message- From: Schultz, Eric [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 3:57 PM To: Flynn, Timothy J; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search Only thing I can think of is that you somehow modified the query before doing one query vs. the other? Maybe using the browser navigation vs. the application navigation? If the spreadsheet had more, I would say it could be something with that query being less restrictive, but that's not the case. Thanks Eric, do you know why I'd be getting different results in spreadsheet vs the web list? On one report I am getting 14 tickets in the web view and in the spreadsheet I am getting 11 and the data is wrong.. FYI the web results are correct and the spreadsheet is not. Is something not being escaped that is affecting the query? -Tim -Original Message- From: Schultz, Eric [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 3:32 PM To: Flynn, Timothy J; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search When my users are searching for tickets, they select the columns they want and then search. A lot of them like the spreadsheet view so they can make reports. One problem is in the spreadsheet view there are a lot of extra columns that they didn't add. They appear to be most of the default time fields in RT (IE, told date, due date, etc). Is there a way to omit these? RT 3.4.5 This is what you want: http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields It was vandalized, so I reverted to the previous saved version. Eric Schultz United Online ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Spreadsheet view displays more columns than in search
Eric, I just dumped the TSV results to a txt file and opened with ultraedit and the data is fine. Excel is messing up the data somehow. Doesn't appear to be an RT issue, but it might be an escaping issue due to some of the content in the ticket. Thanks for the link on the patch for the columns! -Tim -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Flynn, Timothy J Sent: Wednesday, May 24, 2006 8:05 AM To: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search Eric, That's the weird part. It is the same exact query. They perform the search and see the web results, then they click the spreadsheet link and it comes up different than what is in the web results. I haven't applied the patch yet. Will that fix it? Thanks, -Tim -Original Message- From: Schultz, Eric [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 3:57 PM To: Flynn, Timothy J; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search Only thing I can think of is that you somehow modified the query before doing one query vs. the other? Maybe using the browser navigation vs. the application navigation? If the spreadsheet had more, I would say it could be something with that query being less restrictive, but that's not the case. Thanks Eric, do you know why I'd be getting different results in spreadsheet vs the web list? On one report I am getting 14 tickets in the web view and in the spreadsheet I am getting 11 and the data is wrong.. FYI the web results are correct and the spreadsheet is not. Is something not being escaped that is affecting the query? -Tim -Original Message- From: Schultz, Eric [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 3:32 PM To: Flynn, Timothy J; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search When my users are searching for tickets, they select the columns they want and then search. A lot of them like the spreadsheet view so they can make reports. One problem is in the spreadsheet view there are a lot of extra columns that they didn't add. They appear to be most of the default time fields in RT (IE, told date, due date, etc). Is there a way to omit these? RT 3.4.5 This is what you want: http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields It was vandalized, so I reverted to the previous saved version. Eric Schultz United Online ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Spreadsheet view displays more columns than in search
After reviewing my changes further I believe I came up with a better solution for escaping tabs. In the file rtroot/share/html/Search/Elements/Results.tsv Instead of the line: $val =~ s/(\n|\r)//g; And instead of the previous change I suggested: $val =~ s/(\n|\r|\t)//g; I am going to change it to this: $val =~ s/\s/ /g; My thinking is if the intent of a newline, tab, or other whitespace character was to separate data, then a single space would be more fitting than nothing at all. Hope this helps someone else. Also wouldn't be a bad idea to add this fix to future versions even if it doesn't match what I did above. I would think having tabs escaped would be required for a tab delimited file to work properly. -Tim -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Flynn, Timothy J Sent: Wednesday, May 24, 2006 9:16 AM To: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search Woops, just found this: $val =~ s/(\n|\r)//g; Looks like I just need to change to: $val =~ s/(\n|\r|\t)//g; -Tim -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Flynn, Timothy J Sent: Wednesday, May 24, 2006 9:15 AM To: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search I think I found the root of the problem. It doesn't appear that tab characters or newlines are being escaped from the result set. This would cause issues with the presentation in Excel. I will add some coding to do this to the rows after I apply the patch. I am surprised this never affected anyone before. Thanks, -Tim -Original Message- From: Stephen Turner [mailto:[EMAIL PROTECTED] Sent: Wednesday, May 24, 2006 9:04 AM To: Flynn, Timothy J; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search At Tuesday 5/23/2006 04:50 PM, Flynn, Timothy J wrote: Thanks Eric, do you know why I'd be getting different results in spreadsheet vs the web list? On one report I am getting 14 tickets in the web view and in the spreadsheet I am getting 11 and the data is wrong.. FYI the web results are correct and the spreadsheet is not. Is something not being escaped that is affecting the query? -Tim The mechanism use in searching for the web view is different from that used in the full spreadsheet download. That said, you should still see the same number of rows. When you get 14 rows in the web view are you actually seeing 14 tickets in the list, or is that number from the 'Found 14 tickets' message? It's just possible that you only have permission to see 11 of the 14 rows returned. Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Spreadsheet view displays more columns than in search
When my users are searching for tickets, they select the columns they want and then search. A lot of them like the spreadsheet view so they can make reports. One problem is in the spreadsheet view there are a lot of extra columns that they didn't add. They appear to be most of the default time fields in RT (IE, told date, due date, etc). Is there a way to omit these? RT 3.4.5 Thanks! -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
RE: [rt-users] Spreadsheet view displays more columns than in search
Thanks Eric, do you know why I'd be getting different results in spreadsheet vs the web list? On one report I am getting 14 tickets in the web view and in the spreadsheet I am getting 11 and the data is wrong.. FYI the web results are correct and the spreadsheet is not. Is something not being escaped that is affecting the query? -Tim -Original Message- From: Schultz, Eric [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 3:32 PM To: Flynn, Timothy J; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search When my users are searching for tickets, they select the columns they want and then search. A lot of them like the spreadsheet view so they can make reports. One problem is in the spreadsheet view there are a lot of extra columns that they didn't add. They appear to be most of the default time fields in RT (IE, told date, due date, etc). Is there a way to omit these? RT 3.4.5 This is what you want: http://wiki.bestpractical.com/index.cgi?SpreadsheetDisplayedFields It was vandalized, so I reverted to the previous saved version. Eric Schultz United Online ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Error with ticket search builder
I am getting this error in the bottom right screen of search builder
periodically. Any ideas?
System is RT 3.4.5 on Postgres 8.1
error: RT::Attribute::Name Unimplemented in RT::Attributes.
(/usr/local/rt3/lib/RT/Attributes_Overlay.pm line 81)
context:
...
492:else {
493:my ( $package, $filename, $line );
494:( $package, $filename, $line ) = caller;
495:
496:die $AUTOLOAD Unimplemented in $package. ($filename line $line)
\n;
497:}
498:
499:}
500:
...
code stack:
/usr/lib/perl5/site_perl/5.8.5/DBIx/SearchBuilder/Record.pm:496
/usr/local/rt3/lib/RT/Attributes_Overlay.pm:81
/usr/local/rt3/lib/RT/Attributes_Overlay.pm:73
/usr/local/rt3/lib/RT/Attributes_Overlay.pm:88
/usr/local/rt3/lib/RT/Attributes_Overlay.pm:119
/usr/local/rt3/share/html/Search/Elements/SelectSearchesForObjects:58
/usr/local/rt3/share/html/Search/Elements/EditSearches:75
/usr/local/rt3/share/html/Search/Build.html:99
/usr/local/rt3/share/html/autohandler:215
raw error
Thanks,
-Tim
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