[rt-users] Problem with new RT installation

page). many thanks! Gabriel Cadieux Systems Engineer IT Security Analyst STI - Secure Technologies International, Inc. Tel. (613) 830-3131 ext. 304 Cel. (613) 608-4635 Fax. (613) 830-5320 www.securetechnologies.ca ___ http://lists.bestpractical.com/cgi

[rt-users] Fixed issue with repeated logins

;, which did nothing useful, so after i managed to fix the issue i ran a ALTER TABLE sessions CHANGE a_session a_session LONGTEXT;, which i hope brings it back to its standard type? please let me know if this is correct. thanks. Gabriel Cadieux Systems Engineer IT Security Analyst STI - Secure

[rt-users] Suggestions on using RT without email features

with the way RT works, i'm trying to learn as i go.. I got the O'Reily book RT Essentials with me, which is a great asset, but trying to find what i want in it it's like trying to find a specific passage in a book you've never read... you don't know where to start looking. :( thanks! Gabriel

[rt-users] customizing colors and/or themes

? i have seen several different layouts/colors for RT in screenshots, is that just because of diff. versions ppl are using or because they actually changed it all manually? thanks! Gabriel Cadieux Systems Engineer IT Security Analyst STI - Secure Technologies International, Inc. Tel. (613) 830-3131

[rt-users] Custom Field positioning/order

, then customer address, then more unrelated fields, then customer phone number... know what i mean? i would like to be able to organize them in the same way the elements of the drop-down select boxes can be organized by assigning them an order value. please help! thanks a lot ppl! Gabriel Cadieux

[rt-users] Removing non-custom fields

someone please offer an alternative, or if not easily feasible, at least some advice as to how to begin/proceed in the coding modification direction? many thanks! Gabriel Cadieux Systems Engineer IT Security Analyst STI - Secure Technologies International, Inc. Tel. (613) 830-3131 ext. 304 Cel

[rt-users] reall odd apache2 crashes with blank pages

trying to seek help here before trying to dive into tracing stuff w/ gdb etc... :( i really hope someone can help... thanks! (P.S. thanks to everyone on this list for being so nice and helpful so far! i hope i can return the favor in the future when my install is up and groovy :) Gabriel

[rt-users] ommitting display of custom field description/instruction strings

to be able to simply omit them entirely from the ticket creation page, without having to go through the entire process of modding the html/perl stuff for every time the custom fields and their instructions appear. many thanks! Gabriel Cadieux Systems Engineer IT Security Analyst STI - Secure

[rt-users] straight SQL pull VS html parse

stuff and create something that can interpret RT's output and translate it to a new format. thanks for all your help. Gabriel Cadieux Systems Engineer IT Security Analyst STI - Secure Technologies International, Inc. Tel. (613) 830-3131 ext. 304 Cel. (613) 608-4635 Fax. (613) 830-5320

Re: [rt-users] reall odd apache2 crashes with blank pages

: Drew Barnes [EMAIL PROTECTED] Subject: Re: [rt-users] reall odd apache2 crashes with blank pages To: Gabriel Cadieux [EMAIL PROTECTED] Cc: RT Users Mailing List \(E-mail\) rt-users@lists.bestpractical.com Message-ID: [EMAIL PROTECTED] Content-Type: text/plain; charset=ISO-8859-1

Re: [rt-users] reall odd apache2 crashes with blank pages

: rt-users@lists.bestpractical.com Subject: Re: [rt-users] reall odd apache2 crashes with blank pages 2008/9/29 Emmanuel Lacour [EMAIL PROTECTED]: On Mon, Sep 29, 2008 at 08:12:30PM +0800, d tbsky wrote: 2008/9/27 Gabriel Cadieux [EMAIL PROTECTED]: i was told it is probably being caused

Re: [rt-users] reall odd apache2 crashes with blank pages

it seems i was too quick to assume that my disabling apache's SSL functionality worked to counter this issue; the server just now crapped out AGAIN with the same symptoms: i clicked a link this morning after having a firefox window open on RT all night, and was once again greeted with a white

Re: [rt-users] Anyone using SSL-encrypted backend mysql calls?

OpenSSL is far from what i'd call a custom software solution lol isn't it like.. the most widely used SSL implementation in the world? stunnel is nothing more than a wrapper allowing you to use it with any protocol. you could always provide them with the source so they can scrutinize at will.

Re: [rt-users] RT 3.8.1 Keeps requiring a login after search

my similar issue was at every click to anything, not just searching, and was related to storing sessions in the mysql db instead of on the filesys. a quick disable of the db-stored-sessions option in RT's config file fixed it (didn't feel like fixing the actual problem, and the workaround is fine

Re: [rt-users] Anyone using SSL-encrypted backend mysql calls?

ROFL -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Matt Zagrabelny Sent: Tuesday, September 30, 2008 2:42 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Anyone using SSL-encrypted backend mysql calls? On Tue, 2008-09-30 at 19:39 +,

Re: [rt-users] Possible dumb question...be warned

depends, is that you or management asking? LOL :) (real answer: i have no idea, but probably, yes. and the number is most likely gargantuan for realistic purposes.) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Simon Jester Sent: Wednesday, October 01,

Re: [rt-users] RT 3.8 - Cant create users in database when they sendemail

i was under the impression that the whole point of having RT integrate with LDAP was to prevent such interaction by unauthenticated users? just a thought... :/ -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Filipe José Silva Clemente Sent: Thursday,

Re: [rt-users] reall odd apache2 crashes with blank pages

PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Gabriel Cadieux Sent: Tuesday, September 30, 2008 7:52 AM To: RT Users Mailing List (E-mail) Subject: Re: [rt-users] reall odd apache2 crashes with blank pages it seems i was too quick to assume that my disabling apache's SSL functionality worked

Re: [rt-users] RT 3.8 - Cant create users in databasewhenthey sendemail

i believe the setting refers to creating RT accounts for users who *failed* to authenticate via an external service such as LDAP.. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Helmuth Ramirez Sent: Thursday, October 02, 2008 7:45 AM To: [EMAIL

Re: [rt-users] reall odd apache2 crashes with blank pages

the source of the crashes? i'm mildly retarded when it comes to debugging/coding under linux. thanks. -gabe -Original Message- From: Mathieu Longtin [mailto:[EMAIL PROTECTED] Sent: Thursday, October 02, 2008 8:02 AM To: Gabriel Cadieux Cc: RT Users Mailing List (E-mail) Subject: Re: [rt

Re: [rt-users] making RT custom fields layout nicer

bump :( -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Gabriel Cadieux Sent: Monday, September 29, 2008 3:28 PM To: RT Users Mailing List (E-mail) Subject: [rt-users] making RT custom fields layout nicer i attached a quick screenie of what my ticket

Re: [rt-users] Gateway/ITS and IE dialog box

too late. i had read it already. you're fired. :) -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Stephen Turner Sent: Thursday, October 02, 2008 8:25 AM To: Stephen Turner; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Gateway/ITS and IE dialog

Re: [rt-users] User custom fields not displaying (RT 3.8.1)

maybe try creating a new queue and enabling them for that one and see if that works? -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of David Chandek-Stark Sent: Thursday, October 02, 2008 12:28 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] User

Re: [rt-users] How to add mandatory custom field to quick ticketcreation area

that's odd.. maybe there's a bug in 3.6.3? i have 3.6.7 here and all it sure refuses to let me create a ticket (not quick-create, the standard one) without entering something in the mandatory field(s). although i am still logged in as root, still setting it up.. dunno if that would change

Re: [rt-users] RT logs me off (losing cookies)

it sounds to me like you're experiencing the common session storage issue... i fixed it by enabling dist-stored sessions through apache in RT_SiteConfig.pm rather than using mysql-stored ones. note that this doesn't actually fix the problem per-se, but is actually a viable workaround if you

Re: [rt-users] RT logs me off (losing cookies)

i believe the fix mentioned changing the type from LONGTEXT to LONGBLOB... -Original Message- From: Auch, Benjamin [mailto:[EMAIL PROTECTED] Sent: Friday, October 03, 2008 11:33 AM To: Gabriel Cadieux; Ian Docherty; rt-users@lists.bestpractical.com Subject: RE: [rt-users] RT logs me off

Re: [rt-users] Corrupted Attachments

isn't the an upgrade process to change some stuff related to the DB schema in order to accomodate the new installation/codebase when upgrading to 3.8? -gabe -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Matt Simerson Sent: Friday, October 03, 2008 12:40

Re: [rt-users] Corrupted Attachments

i was sure there was some kind of script to be run to convert the tables or something? can someone please reference the info i'm talking about here? thanks. -gabe -Original Message- From: Duane Hill [mailto:[EMAIL PROTECTED] Sent: Friday, October 03, 2008 12:50 PM To: Gabriel Cadieux

[rt-users] custom field width and other properties

hi list! happy monday :) now, i've looked everywhere i can think of and i can't for the life of me find anywhere to change the default width of custom fields (i.e. enter one value)... or to set them on an individual field basis.. my new ticket creation page looks like absolute garbage; i have

Re: [rt-users] reall odd apache2 crashes with blank pages

and then consider this issue resolved due to the changes applied. i will let you all know how it turns out. -gabe -Original Message- From: d tbsky [mailto:[EMAIL PROTECTED] Sent: Thursday, October 02, 2008 9:20 PM To: Gabriel Cadieux Cc: rt-users@lists.bestpractical.com Subject: Re: [rt

Re: [rt-users] reall odd apache2 crashes with blank pages

me to conclude the problem was not necessarely caused, but most likely exacerbated by the SSL functionality being turned on. -gabe -Original Message- From: Curtis Bruneau [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 08, 2008 9:45 AM To: Gabriel Cadieux; rt-users

Re: [rt-users] reall odd apache2 crashes with blank pages

-Original Message- From: Curtis Bruneau [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 08, 2008 10:03 AM To: Gabriel Cadieux; rt-users@lists.bestpractical.com Subject: Re: [rt-users] reall odd apache2 crashes with blank pages Understood, just saying you should still be able to use

Re: [rt-users] RT 3.8.: Customize RT at a glance

i'm sure you can change all that stuff if you edit the raw html/perl stuff. have a look in there and grep for RT at a Glance or whatever the spelling is for the string you want.. as for the color, it's probably in the css somewhere if there is some (i'm guessing) -gabe -Original

Re: [rt-users] Modify the Create Ticket screen

mind sharing how exactly you fixed it so all can benefit (and by all i mean me.. lol)? :) -gabe -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Kenneth Crocker Sent: Friday, October 10, 2008 6:09 PM To: rt Users Subject: [rt-users] Modify the Create

Re: [rt-users] Execute RT CLI on a foreign machine (XP)?

cygwin + perl + rtshell? you could end up writing to output to a file on your XP box's filesystem if i'm not mistaken.. -gabe -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of kschmitte Sent: Thursday, October 16, 2008 10:31 AM To:

[rt-users] forcibly incrementing ticket numbers once to start out

haven't created ANY tickets at all yet... so i guess i would want my first one to be #1000. thanks all! Gabriel Cadieux Systems Engineer IT Security Analyst STI - Secure Technologies International, Inc. Tel. (613) 830-3131 ext. 304 Cel. (613) 608-4635 Fax. (613) 830-5320

Re: [rt-users] forcibly incrementing ticket numbers once tostart out

, 2008 at 11:25:39AM -0400, Gabriel Cadieux wrote: i just want to increment my ticket numbers up to #1000 or something to start off at a higher number (just to look more normal/professional than giving out your ticket is #3 or something)... ALTER TABLE Tickets AUTO_INCREMENT = 1000 hdp

[rt-users] easy way to display complete ticket history via RT CLI shell

hey all, using RT 3.6.7.. i'm creating a shell script that will be called by an php page where an employee here can enter a service work order ticket number and then the script will use the RT shell to generate a nicer, customer-friendly version of the ticket, adding certain things (like a

[rt-users] assigning tickets

hi list, why is it that i can't seem to be able to assign tickets to other people, even when i own them? when i see the main ticket display, it shows my user as the owner, for example, after taking it... then in the People tab, only Nobody appears in the list of people to set the owner to.. i

Re: [rt-users] easy way to display complete ticket history via RT CLIshell

] [mailto:[EMAIL PROTECTED] Behalf Of Gabriel Cadieux Sent: Wednesday, October 29, 2008 12:58 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] easy way to display complete ticket history via RT CLIshell hey all, using RT 3.6.7.. i'm creating a shell script that will be called by an php page

Re: [rt-users] assigning tickets

those necessary to change ticket ownership (not just own/take/steal tickets)? Thanks, -gabe -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Wednesday, October 29, 2008 4:26 PM To: Gabriel Cadieux Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users

Re: [rt-users] assigning tickets

9:28 AM To: Gabriel Cadieux; Kenneth Crocker Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] assigning tickets On Thu, 30 Oct 2008 09:12:54 -0400, Gabriel Cadieux [EMAIL PROTECTED] wrote: Kenn, In our configuration using 3.6.7, there are only two users besides root, myself

Re: [rt-users] assigning tickets

i'm so sorry kenn! lol i must have completely missed that. you're officially also credited for answering my question :) -gabe -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Thursday, October 30, 2008 3:55 PM To: Gabriel Cadieux Cc: rt-users

Re: [rt-users] (no subject)

] Behalf Of Gabriel Cadieux Sent: Friday, October 31, 2008 10:52 AM To: RT Users Mailing List (E-mail) Subject: [rt-users] (no subject) hi all! is there a simple way to get stalled tickets to also show up in the 10 highest priority tickets that i own along with the open ones? thanks Gabriel Cadieux

[rt-users] (no subject)

hi all! is there a simple way to get stalled tickets to also show up in the 10 highest priority tickets that i own along with the open ones? thanks Gabriel Cadieux Systems Engineer IT Security Analyst STI - Secure Technologies International, Inc. Tel. (613) 830-3131 ext. 304 Cel. (613) 608

Re: [rt-users] (no subject)

D'OH. thanks. lol -Original Message- From: Jerrad Pierce [mailto:[EMAIL PROTECTED] Sent: Friday, October 31, 2008 11:32 AM To: Gabriel Cadieux Cc: RT Users Mailing List (E-mail) Subject: Re: [rt-users] (no subject) On Fri, Oct 31, 2008 at 11:00, Gabriel Cadieux [EMAIL PROTECTED

Re: [rt-users] (no subject)

thanks, i will give that a shot! :) -Original Message- From: Drew Barnes [mailto:[EMAIL PROTECTED] Sent: Friday, October 31, 2008 11:10 AM To: Gabriel Cadieux Cc: RT Users Mailing List (E-mail) Subject: Re: [rt-users] (no subject) For your first question, you should be able to edit

Re: [rt-users] assigning tickets

:) -gabe -Original Message- From: David O'Brien [mailto:[EMAIL PROTECTED] Sent: Thursday, November 13, 2008 6:44 AM To: rt-users@lists.bestpractical.com Cc: Gabriel Cadieux Subject: Re: assigning tickets Hi Gabe, We were experiencing the same issue. After assigning the required privileges