While upgrading from 3.2 to 3.8, we wiped the attachment table in the
process of moving to a new server, and are now getting the following
error: Duplicate entry '0' for key 1 (/opt/rt3/bin/../lib/RT/
Attachment_Overlay.pm:186) when attempting to create a new ticket with
email text as an
Working on RT 3.8.0 with a fresh install. Everything seems to be
working like a creating a ticket, change status etc. However, when I
change the update type to Reply to Requestors, no email is sent, even
though the autoreply and forward emails work. Seems like a config
issue but I can't
the scrip for On Resolve is set to the original template, but emails
are still not going out unless I'm logged in as root... any clues?
On Sep 10, 2008, at 2:50 PM, Chaim Rieger wrote:
Janice Myint wrote:
Working on RT 3.8.0 with a fresh install. Everything seems to be
working like
--
From: Janice Myint
To: Chaim Rieger
To: rt-users@lists.bestpractical.com
Sent: Sep 10, 2008 15:52
Subject: Re: [rt-users] Email works for AutoReply, and Forwarding
but not Resolve or Reply
the scrip for On Resolve is set to the original template, but emails
are still not going out
file:
Set($NotifyActor, 1);
Regards,
Gene
At 02:28 PM 9/10/2008, Janice Myint wrote:
Working on RT 3.8.0 with a fresh install. Everything seems to be
working like a creating a ticket, change status etc. However, when I
change the update type to Reply to Requestors, no email is sent, even
When a new ticket is created by an outside user, Requestor, via
email submission, the email address of the user is added to the
Owners dropdown list thus making the list very long when the support
staff tries to assign ticket ownership to themselves. The privileges
are set that only the
