[rt-users] RT not sending e-mails to Requestors upon Ticket creation

(My apologies if this is a duplicate post. I wasn't sure if it got posted.) Hello all, I'm experiencing a problem with RT not sending e-mails to Requestors when a Ticket is created. RT does send e-mails to Cc's and AdminCc's upon the same ticket creations. When I create a ticket, I don't

[rt-users] Programmatically obtaining file uploaded to a custom field

that was uploaded into a custom field. Is the functionality I'm looking for available with REST? Is there another API that I could use? Has anyone done something similar? --Jeff Ilgen ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

[rt-users] Problem with searching for empty custom fields with REST search method

with NULL or something like that, but it would be prettier do search the tickets as-is. Thanks, Jeff Ilgen ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa