On Wed, Mar 24, 2010 at 02:43:36PM +0100, Jesper Henriksen wrote:
Is there a way to get reports on how much time a ticket has been open?
For example we would like to see the average time it takes from when a
customer reports a problem till we have closed the ticket. Bear in mind
{ $cf_name_to_pos{$a} = $cf_name_to_pos{$b} }
keys %cf_name_to_pos ) {
Works for us.
--
Jesper Henriksen
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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itself could show the report. I'm
surprised that doesn't seem to be implemented.
--
Jesper Henriksen jes...@catnet.dk
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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this nut. Can anyone help? I'm trying to setup RT for
my new employer and these report features are critical to us.
--
Jesper Henriksen jes...@catnet.dk
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
