On Mon, Apr 10, 2006 at 02:37:45PM +0200, Tomas Olaj wrote:
On the marvelous Mon, 10 Apr 2006, Ruslan Zakirov wrote kindly to me ...
http://archives.postgresql.org/pgsql-performance/2006-02/msg00089.php
A proposal from the PostgreSQL developers how this SQL can be improved.
I believe
On Thu, Apr 13, 2006 at 06:36:50PM -0400, Covington, Chris wrote:
I'm guessing that RT isn't storing the sessions properly. Is there a way I
can rebuild the sessions table (MySQL 4.1.14) w/o losing data?
It's more likely an issue with the cookie RT is sending and your
browser, but the
On Tue, Apr 18, 2006 at 05:40:48PM -0400, Vance Vagell wrote:
Hello,
I have been toiling with this issue for a while now -- how to get custom
fields to show up on the SelfService ticket creation page (the page
regsitered but unprivileged users see). For reference, the HTML file
that
My question is, shouldn't Manager1 and Manager2 have the right to
SeeQueue, OwnTicket, etc by virtue of the fact that the
'GroupManagers'
group is a member of the 'GroupStaff' group?
Yes.
Thanks.
Can you try upgrading to the latest DBIx::SearchBuilder from CPAN?
Best,
Jesse
--
This message was sent from my Treo. Please accept my apologies for its brevity
and for any typos.
-Original Message-
From: [EMAIL PROTECTED]
Date: Wednesday, Apr 19, 2006 4:09 am
Subject: Re: [rt-users]
On Wed, Apr 19, 2006 at 10:06:14AM -0400, Vance Vagell wrote:
Hi Jesse,
The problem seems to be that there is no HTML in SelfService's
Create.html to include the custom fields on the SelfService page. No
matter what rights I give, the fields won't show up if this HTML file
doesn't
On Wed, Apr 19, 2006 at 10:27:41AM -0600, Mike Forrester wrote:
What is the current status of the upcoming releases? I've been waiting for
the next release (now I can't even remember the feature I was waiting for)
before I go through an upgrade. It sounded that 3.5 was nearing gold
On Thu, Apr 20, 2006 at 05:00:31PM -0400, Ronald Nissley wrote:
What is the significance of 'ORC' in some RTFM preview releases?
foo.0 release candidate.
I'm sending this again because I neglected to include a subject the
first time. Sorry about that.
Curious,
Ronald Nissley
On Thu, Apr 20, 2006 at 07:02:20PM +0100, Brendan Arnold wrote:
Hi there,
When submitting form information such as logging in, updating a page
etc. Internet Explorer (6) returns a 'The page cannot be found' error
intermittently.
Your scriptalias is wrong.
ScriptAlias /
On Fri, Apr 21, 2006 at 04:44:08PM -0700, Joshua Colson wrote:
I'm running rt 3.6.0pre1 using sqlite and standalone_httpd in a test
environment.
I'm trying to update the logo by following the instructions at
http://wiki.bestpractical.com/index.cgi?ChangeLogo which works but the
image
Jörg Ungermann wrote:
We have a urgent issue with search builder:
In an customized Module we used SearchBuilder.
What is does is: In order to allow People to enter new users we auto generate
user Ids and use the Realname fpor display.
In RT 3.4 on Mysql the code worked just fine.
I'd
On Mon, May 01, 2006 at 11:04:15AM -0400, TeleMole wrote:
Hi again all!
I'm discovering lots of anomolies today - sorry - this is the second post...
I have created saved searches to show us various tickets outstanding
for one reason or another - in one example i get WAY more results
On Wed, May 03, 2006 at 04:54:58PM +0100, Michael Shanks wrote:
Is it possible to insert/create/modify custom fields via the command line
interface.
Yes, as of RT 3.6preX.
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
On Mon, May 08, 2006 at 06:58:28AM -0700, Winn Johnston wrote:
hello all,
I have up graded to RT 3.4.5, everything seems to be working just fine.
Except for the Quick Ticket Creation Box on the main page. After using the
Quick Create ticket option, the ticket is never created.
On Thu, May 11, 2006 at 09:43:31AM -0400, Stephen Turner wrote:
At Wednesday 5/10/2006 09:57 PM, Peter Collins wrote:
I've got version 3.2.3 right now.
Let's say I have a global scrip that I want to apply to MOST of the queues
but not all. The only way I can see to do this is to delete
On Thu, May 11, 2006 at 03:58:11PM +0200, Sven Sternberger wrote:
Hello!
I noticed that ther is a difference between 3.0 and 3.6rc1 in the
access rights handling
That's correct. There were complaints about the old behaviour. I can't
remember if simply changing the default about how many
On Thu, May 11, 2006 at 03:58:11PM +0200, Sven Sternberger wrote:
Hello!
I noticed that ther is a difference between 3.0 and 3.6rc1 in the
access rights handling
3.6.0rc2 should revert this functionality. Want to give it a test?
JEsse
Situation:
Two Queues named qa and qb. The user
What do your SiteConfig's Web* variables look like?
On Mon, May 15, 2006 at 12:37:57PM +0200, Patrik Hansson wrote:
Hi there.
I´m running 3.6.0rc1 and have added /rt to my http://fqdn address and
it works very well exept when I take a ticket and then click on the
tickets subject to enter
Stefan Franck wrote:
Hi,
is it possible to have custom fields defined on users which are members
of a specific group? What I want to achieve is a group called
'developers', where each developer has an 'owned Module'. Naturally, the
Sales-Group should not have 'owned Module's.
Not yet.
Richard Skelton wrote:
Hi Jesse,
I fixed the XML::Simple by installing XML::SAX::Expat
So the only problem left at this stage is Test::WWW::Mechanize
If I grep the RT .pm files I see no mention of the word Mechanize is
this a good test for its use in a production system?
Sorry if I
From the UPGRADING file in the distribution:
***
UPGRADING FROM 3.5.7 and earlier - Changes:
Scrips are now prepared and committed in order alphanumerically by
description.
This means that you can prepend a number (00, 07, 15, 24) to the
beginning of
each scrip's description, and they
On Wed, May 24, 2006 at 04:52:00PM +0200, Torsten Brumm wrote:
Hi Frank,
We didn't delete something, but we merged to tickets and one of them had a
referer to RTFM. It drives me crazy, that i can't reproduce this and i'm
also stepping in the dark, because i can't figure out the way the
On Thu, May 25, 2006 at 08:42:35AM -0500, Flynn, Timothy J wrote:
Just an FYI, it was the double quote that was causing the issues with
Excel and rows not showing properly. I am using Excel 2003. I ended up
doing this:
Thanks! It sure looks like our escaping isn't up to snuff. We should
On Sat, May 27, 2006 at 09:32:27AM -0500, Ted Serreyn wrote:
Seeing corruptions for any and all binary attachments. rt-3.4.5, mysql
4.1.19. I am suspecting that this is a mysql problem.
Did you dump and reload without specifying
--with-default-charset=binary? Mysql 4.1 changed their
On Mon, May 29, 2006 at 05:25:16PM -0700, [EMAIL PROTECTED] wrote:
Is there a secret to being able to get all the required perl modules to
compile/install on an Intel Mac?
1) You don't need Bundle::CPAN
2) I'm much happier with the perl built by darwinports.
Once you return, you'll likely notice that you're no longer subscribed
to rt-users. In the future, please configure your vacation mailer not to
reply to mailing lists.
Jesse Vincent
On Tue, May 30, 2006 at 09:22:12PM -0500, Joe.harbison wrote:
I will be out of the office from Monday May 29
On Wed, May 31, 2006 at 03:50:06PM +0100, Keith Edmunds wrote:
How would I set up an email address that would log and close a call
automatically? I suspect what I need is a distinct queue that
automatically closes a call when it is logged, or is there a better way?
Our next-generation
On Thu, Jun 01, 2006 at 11:32:10AM -0500, Ted Serreyn wrote:
Interesting
mysqldump --all-databases --with-default-charset=binary dump.test
mysqldump: unknown variable 'with-default-charset=binary'
My mistake. --default-character-set=name
# mysqldump --version
mysqldump Ver 10.9
On Thu, Jun 01, 2006 at 01:57:52PM +0200, Roy Depp wrote:
Hi,
When replying to a ticket and adding BCCs, RT does not record the BCC
addresses in ticket history.
Is it possible to enable BCC recording in ticket history the same way CC
is recorded?
It's recorded. (And you can see it in
On Thu, Jun 01, 2006 at 11:33:18AM -0600, Ole Craig wrote:
Is it possible for a user-defined group to get the AdminUser
right but only for selected users? i.e. I've got a U-D group support.
I'd like members of the Support group to be able to modify user
information for unprivileged
On Thu, Jun 01, 2006 at 12:05:07PM -0600, Ole Craig wrote:
On Thu, 2006-06-01 at 13:43 -0400, Jesse Vincent wrote:
On Thu, Jun 01, 2006 at 11:33:18AM -0600, Ole Craig wrote:
Is it possible for a user-defined group to get the AdminUser
right but only for selected users
I believe we've already fixed this for 3.4.6, but checking that would be
appreciated?
On Sat, Jun 03, 2006 at 08:09:56PM -0700, Philip Kime wrote:
Is it a known bug in 3.4.5 that the Include disabled groups in listing
box on the Groups display page does nothing? I added this to the INIT
the clever hack is to create a user who has that email address as a username
and no email address
Best,
Jesse
--
This message was sent from my Treo. Please accept my apologies for its brevity
and for any typos.
-Original Message-
From: =?iso-8859-1?Q?Uli_St=E4rk?= [EMAIL PROTECTED]
I'm pretty sure we've fixed this in a more recent rt.
Best,
Jesse
--
This message was sent from my Treo. Please accept my apologies for its brevity
and for any typos.
-Original Message-
From: Millard, Matt [EMAIL PROTECTED]
Date: Thursday, Jun 8, 2006 4:59 pm
Subject: [rt-users] Adding
On Sun, Jun 11, 2006 at 01:56:12PM -0700, Philip Kime wrote:
Will this URI scheme thing be continued in later versions of RT? I
remember JV saying that it probably wouldn't.
When did I say this?
___
On Mon, Jun 12, 2006 at 01:58:28PM -0500, Joel Peter Anderson wrote:
We're working on a transition from a system running RT 3.0.12 to 3.4.5 and
I've run into a problem using the RT CLI - which is important to me
because I've built a bunch of automation on top of the RT CLI commands.
As
On Fri, Jun 16, 2006 at 05:10:22AM -0400, Mathew Snyder wrote:
You have no idea how happy you've made me.
Glad to oblige.
Mathew Snyder
Systems Administrator
Network+
ServerVault TechOps
___
Wolfgang Fuertbauer has been unsubscribed from rt-users. Please feel
free to resubscribe when you're sure your vacation mailer won't send
mail to public mailinglists.
Jesse
On Fri, Jun 23, 2006 at 12:31:31AM +0200, [EMAIL PROTECTED] wrote:
Ich werde ab 23.06.2006 nicht im Büro sein. Ich
There was pretty extensive discussion of this on the mailing list, along
with a new configuration file preference.
On Thu, Jul 06, 2006 at 05:28:14PM +0200, Sven Sternberger wrote:
Hello!
On Mon, 2006-05-15 at 08:19 -0400, Jesse Vincent wrote:
On Thu, May 11, 2006 at 03:58:11PM +0200, Sven
On Thu, Jul 06, 2006 at 11:18:09AM -0400, Maciak, TJ wrote:
Jesse -
Was there any resolution to this problem (see bottom of this message for
original dialogue Mon Oct 10)? I too see this error pop up once in
awhile. It is very random as others have
Nobody's been able to reliably
On Fri, Jul 07, 2006 at 02:36:23PM +0200, Niels Huylebroeck wrote:
My pages on this 3.6.0 installation load really slow compared to older
(3.4.x) installations.
I noticed that if I Alias those NoAuth directories loading goes a lot
faster as CSS and JS
files are not being parsed by my
On Jul 12, 2006, at 12:17 PM, Kaylea Hascall wrote:
Thank you everyone who has e-mailed me off-list about this. The
problem in my
case seemed to lie between mysql, mason, and RT. Changing the
character set
seems to resolve it [credit here goes to Freman -- thanks!!]. I'm
CC'ing the
2) Still, it was fetching all those files on every request, and arguably the
only one that ever changes is the main web page. So I turned on:
ExpiresActive On
ExpiresByType text/css A3600 # expire in an hour
ExpiresByType image/png A3600
ExpiresByType application/x-javascript A3600
On Tue, Jul 18, 2006 at 04:53:50PM +0200, Sven Sternberger wrote:
Hello!
the merge function in rt3.6 seems to be broken, after merge
I can't find the ticket-id of the merged ticket,
Of either ticket or the ticket you merged into another one?
Merged tickets should entirely cease to have
Merged tickets should entirely cease to have their own identities.
but if I send a reply to a customer and afterwards I merge this ticket.
What happens when the customer calls me and give me his ticket id? I
have no chance to find his ticket.
It should be the case that searching for the
On Tue, Jul 18, 2006 at 05:48:41PM +0200, Sven Sternberger wrote:
On Tue, 2006-07-18 at 11:27 -0400, Jesse Vincent wrote:
It should be the case that searching for the old ticket number will get
you the new ticket.
This is what I expected.
I have an 3.6 installation from tarball
I spent a while yesterday poking at the logout bug reported by many
folks against RT 3.6.0. Turns out it's not one bug but several
related bugs. And only some of them are in RT ;)
I believe I've got a fairly complete solution ready to go.
Issue 1: Apache::Session statement handle
On Wed, Jul 19, 2006 at 10:58:43AM +0200, Rolf Schaufelberger wrote:
Hi,
I've just installed rt3.6 and saw a lot of requests done by Firefox.
Looking
a bit deeper at it I saw, that it was fetching all the .css, .js and images
all the time. Looking at the cache I saw, the 'Expires'
On Jul 19, 2006, at 5:17 AM, Roy El-Hames wrote:
Sorry for the delay (upgrading packages on gentoo is not straight
forward).. but I tried 3.0004 and 3.0006 and the problem did n't
reappear ..
Just a thought for many that have this issue ..do they have ssl
enabled?? My colleague suggested
(I'm pretty sure I did say this was bug the other day ;)
Patches are certainly welcome, if anyone wants to beat me to it.
On Wed, Jul 19, 2006 at 12:39:04PM -0700, Kenneth Crocker wrote:
I agree wholeheartedly.
Kenn
LBNL
Vivek Khera wrote:
On Jul 17, 2006, at 6:27 PM, Kenneth
Unfortunately, the patch violates abstraction barriers all over the place. Io
never found a way to do it cleanly
--- Original message ---
From: Mike Coakley [EMAIL PROTECTED]
Sent: 19.7.'06, 16:33
For anyone following this thread (doubtful as it is old) I've got everything
working.
On Thu, Jul 20, 2006 at 10:15:13AM +1000, Benji Wakely wrote:
It has been mentioned before but is there a way to get rid of the spam
on the Wiki?
Don't know how it'll fly, but:
Semi-public login, posted to the mailing lists regularly?
Our spammers use google.
I think we'll need to go
On Sat, Jul 22, 2006 at 12:44:33AM -0500, Bryce Porter wrote:
This is a silly work-around, but definitely not a fix. Should I
simply downgrade to fix the issue? I'm not in a position to tell all
of my users to do 10 steps just to break out of the loop.
Can you try 3.6.1rc1?
Regards,
Steve, Don,
Can the two of you give 3.6.1rc1 a shot and see if it solves the
problem for you?
Thanks,
Jesse
On Jul 24, 2006, at 9:14 AM, Stephen Turner wrote:
At Monday 7/24/2006 12:04 PM, Don Beethe wrote:
Had my DBA change the field to an CLOB, since I'm using Oracle and
I'm
still
I think I do. It changes whether IE is in quirks mode or not. Hm.
On Tue, Jul 25, 2006 at 04:11:10PM -0700, Sean W. Mahan wrote:
Weirdnesses-of-weird, the same thing was happening to me. I pulled out
the HTML comment from the beginning of the autohandler/Auth file (!--
In autohandler/Auth
Valery,
Is there a chance you can send me a message that causes the double-
recoding bug? I can then add that to RT's test suite to make sure it
doesn't happen again.
Spasibo Bolshoe,
Jesse
On Jul 28, 2006, at 9:17 AM, Валерий Харьков wrote:
Hi all. I've got some problems with RT
On Jul 28, 2006, at 5:21 PM, Todd Chapman wrote:
How do I do a left join and join on an arbitrary expression?
That catch is that I need to refer to the TABLE2 alias in
the expression?
Shouldn't it be enough to use -NewAlias to create a new alias, pass
it in as ALIAS2, and go from there?
To clarify, shouldn't the sort be reordered automatically when the
changes are saved?
You mean renumbered? I'd be thrilled to see that happen. Want to send a
patch?
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
On Fri, Aug 04, 2006 at 10:11:24PM -0400, Alan Clegg wrote:
Due to the ability to anonymously post to the RT Wiki, it is being overrun by
Chinese spam (assumed bots).
I would like to recommend that the RT Wiki be changed to only allow registered
(confirmed via e-mail) users to edit.
That
look forward to hearing about any
issues you run into, as well as your thoughts on Hiveminder.
Best,
Jesse Vincent
and the rest of the gang at Best Practical
RT 3.6.1 RELEASE NOTES
Web Interface
* Restore Go to ticket # search functionality accidentally removed
from RT 3.6.0
* Fixed
On Wed, Aug 09, 2006 at 11:13:17AM -0400, Stephen Turner wrote:
At Wednesday 8/9/2006 10:51 AM, Jim Brandt wrote:
Anyone else still seeing multiple logins, or is something messed up
on my system?
Thanks,
Jim
Jim,
We're still struggling with this, although I haven't been able to
On Mon, Aug 14, 2006 at 12:58:45PM -0600, Chris Fernando wrote:
Hello all,
We're observing a problem with incoming e-mails where the message body is
empty after getting piped into RT. The only difference between the e-mails
that fail and the ones that succeed is the following header
On Tue, Aug 15, 2006 at 05:30:10PM -0300, Dario Luis Coneglian Oliveros wrote:
What happened to root db user ? It does not seem to exist in 3.6.1 anymore.
After installing the lastest release, I noticed RT_System was the only
user in database (I am using MySQL).
When I've installed RT
On Tue, Aug 15, 2006 at 04:45:04PM -0400, Tony Graziano wrote:
I am running 3.6.1. I'm not using an LDAP overlay, just a basic config.
I seem to have issues where I am logged out (usually when creating or
resolving a ticket).
If you try 3.6.1 without your LDAP overlay, does the same thing
Creating users...(Error: Could not set user info)0.(Error: Could not set
user info)0.done.
Creating queues...1.2.done.
Creating ACL...[Tue Aug 15 20:53:08 2006] [crit]: 1
(/l/disk0/tools/rt/cpqd-gp/lib/RT/ACE_Overlay.pm:907)
[Tue Aug 15 20:53:08 2006] [crit]: Can't load a principal for id
We're also seeing this here at bps.
-Original Message-
From: Will Maier [EMAIL PROTECTED]
Date: Thu, 17 Aug 2006 09:35:58
To:rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.6.1 search bug?
On Wed, Aug 16, 2006 at 05:46:20PM +0200, Jorg Eichhorn wrote:
I also get the error
On Thu, Aug 17, 2006 at 05:20:01PM +0900, Alan Premselaar wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
I posted to the list a couple of weeks back now I think about having
problems with multi-byte characters in email subjects (specifically
Japanese)
Alan, What version of RT?
On Thu, Aug 17, 2006 at 11:13:37AM -0400, Jesse Vincent wrote:
On Thu, Aug 17, 2006 at 05:20:01PM +0900, Alan Premselaar wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
I posted to the list a couple of weeks back now I think about having
problems with multi-byte
On Thu, Aug 17, 2006 at 09:35:21AM -0700, Phanoko wrote:
When I select the spreadsheet option after doing a
search I only get TSV files.
Did I forget a module install?
Nope. TSV is a perfectly servicable spreadsheet format. (Though we mark
it as an excel file, so the right thing happens
On Thu, Aug 17, 2006 at 01:49:07PM -0400, Todd Chapman wrote:
Can you apply my patch to ConciseSpreadsheet extension?
I'll have a look before I next release it.
Also, can we change the default extension to CSV for
the extension?
No. CSV is for comma-separated-values. I'm not going to do
I posted to the list a couple of weeks back now I think about having
problems with multi-byte characters in email subjects (specifically
Japanese)
Alan, What version of RT?
(Found it buried after the logs. Probably better to include long logs
last next time).
It'd be great if
Attached is a hotfix for search by requestor breaking on RT 3.6.1.
If this works out for folks, I'll roll RT 3.6.2 with it included.
Feedback is much appreciated.
Jesse
rt-3.6.1-requestor-search-hotfix.patch
Description: Binary data
PGP.sig
Description: This is a digitally signed
On Mon, Aug 21, 2006 at 02:13:19PM -0400, Timothy Smith wrote:
I'm trying to permit users to modify the message content of an existing
transaction.
$Transaction-Message-First-SetContent(...) returns (0, 'Immutable field').
Variations on the theme, like
On Mon, Aug 21, 2006 at 04:32:51PM -0500, Jackie Hamilton wrote:
I've just upgraded our RT install to 3.6.1, and am having some problems with
it.
I can log in ok; I see the landing page; I can edit configuration,
preferences, tools, etc. But the Tickets link is the link of doom.
If
On Tue, Aug 22, 2006 at 06:18:48AM +0200, Theo Kramer wrote:
On Mon, 2006-08-21 at 23:39 -0400, Jesse Vincent wrote:
We have the same problem. In 3.0 only privileged users are returned in
the query builder, in 3.4+ all users are returned.
Have you granted OwnTicket to Everybody
On Wed, Aug 23, 2006 at 08:52:52AM -0700, Chris Black wrote:
In RT 3.4.1, you cannot enter 0 in a custom field. Is there a work
around for this?
Can you test in 3.4.5 or 3.6.1?
Thanks,
Cj B
___
On Wed, Aug 23, 2006 at 11:14:08AM -0700, Frances Albemuth wrote:
The more I poke and prod the issue, the more I'm beginning to think
this is actually The Infinite Login Bug(tm). I've therefore attempted
most of the troubleshooting suggested in the infinite login thread,
but so far to no
On Thu, Aug 24, 2006 at 11:29:09PM -0400, Bill McGonigle wrote:
Hi, Folks,
I'm trying to figure out why a new RT 3.6.1 install (fc3, postgresql
7.4.11, modperl2, perl 5.8.5, apache 2.0.53, postfix 2.1.5) isn't doing
reply-to-requestors or comments from the web interface. The
On Fri, Aug 25, 2006 at 01:59:24AM -0400, Bill McGonigle wrote:
On Aug 24, 2006, at 23:51, Jesse Vincent wrote:
We're seeing this all over the place. with redhat based systems.
OK, good to know it's not just me.
Just to eliminate one thing we've changed in the past couple weeks
- Forwarded message from Niko Tyni [EMAIL PROTECTED] -
X-Spam-Checker-Version: SpamAssassin 3.1.4 (2006-07-25) on
diesel.bestpractical.com
X-Spam-Level:
X-Spam-Status: No, score=-2.5 required=7.0 tests=BAYES_00,FORGED_RCVD_HELO,
UNPARSEABLE_RELAY autolearn=ham
See the message I posted to rt-users yesterday. Upgrade CGI.pm
On Sat, Aug 26, 2006 at 09:40:00PM -0400, Bill McGonigle wrote:
On Aug 25, 2006, at 02:19, Jesse Vincent wrote:
Can you try using /opt/rt3/bin/standalone_httpd? That will let us tell
if it's apache/mod_perl or perl itself
On Mon, Aug 28, 2006 at 12:14:48AM -0600, Ole Craig wrote:
In 3.6.0 and 3.6.1, the stock User_Overlay.pm references
RT::Action::SendPasswordEmail, which doesn't seem to exist in either
tarball.
That's dead code. It's never called.
___
On Mon, Aug 28, 2006 at 09:37:52AM -0500, Justin Lim wrote:
Is the website down ? I am unable to get to either www or the wiki
We moved hosting providers yesterday. It appears that when we attemted
to kick the server at 10:20 US/Eastern this morning, it actually caused
Apache to flip out
On Mon, Aug 28, 2006 at 01:19:42PM -0700, Peter Wong wrote:
Hey Guys,
So we did a RHEL4 up2date last weekend and it broke the emailing part of RT.
So RT no longer sends email for when a ticket is created or when we do a
reply on a ticket. Has anyone come a across this a fixed the problem?
On Wed, Aug 30, 2006 at 05:09:31PM -0400, Hochberg, Keith wrote:
Hi,
We run RT3, 20 queues, 110,000 tickets and about 40 users. Versions are
RT 3.2.3, mysql 4.0.20 and apache 2.0.52 on CentOS4.2 with kernel
2.6.9-22. We recently started experiencing an issue where tickets were
being
On Thu, Aug 31, 2006 at 07:30:13AM -0700, Shannon Adams wrote:
I restored a 3.4.3 mysql db into 3.6.0. I am
receiving the line 76 error that has already been
reported. When I run the upgrade command:
/opt/rt3/sbin/rt-setup-database --action schema \
--datadir \
On Thu, Aug 10, 2006 at 01:10:36PM -0400, Drew Barnes wrote:
To: AdminCc of itsupport Ticket #2528:;
You have an error in your template it looks like. It is trying to send
to a HIGHLY invalid address, as quoted above.
[Yes, this is an incredibly delayed response ;]
Actually, that's an
I tried web interface (Apache2) with mod_perl
Saying following
test:/usr/local/rt3/share/doc# /etc/init.d/apache2 restart
Forcing reload of web server: Apache2Syntax error on line 403 of
/etc/apache2/apache2.conf:
Invalid command 'PerlModule', perhaps mis-spelled or defined by
On Wed, Sep 06, 2006 at 03:26:12PM +0800, Byron Jones wrote:
i'd also like to draw your attention to the massive amount of memory the
processes are using.
Byron,
Can you tell us a bit more about the hardware and operating system
configuration you're running with?
On Tue, Aug 22, 2006 at 04:52:39PM +0200, Sebastian Schwerdhoefer wrote:
Hello,
we have used RT 3.6.0 so I upgraded to RT 3.6.1 today. I had to
install the CPAN Module UNIVERSAL::require to get RT 3.6.1 to run.
Since I installed 3.6.1 our custom order of our Custom Fields
On Thu, Sep 07, 2006 at 12:36:51PM +0100, Ricardo Manuel Oliveira wrote:
Hi,
We have several RT installations some years now, and everything has
been working fine. We have recently installed a RT 3.6.0 in a client,
and we've seen a strange behaviour: the Sender: header in outgoing
Ok. Via RT's webui, what rights does the Everyone group have on your
Testing queue?
On Mon, Sep 11, 2006 at 09:31:25AM +0200, Theo Kramer wrote:
Apologies for the length of time in responding on this - been away for a
while.
SELECT * FROM ACL WHERE RightName = 'OwnTicket';
| 123 | Group
I'm betting it's your research queue.
On Wed, Sep 13, 2006 at 05:13:54PM -0500, Jackie Hamilton wrote:
Sorry to rehash this thread, but I'm still having trouble with the Tickets
page having all 150K+ users in the Owner pull down, rendering the page
unusable. I downgraded our MySQL to
On Fri, Sep 15, 2006 at 01:55:10PM -0400, Jasen M. Lentz wrote:
All,
I noticed since I got pubcookie working, it broke mailgate because the url
requires authentication. How do I fix this?
Configure apache not to require authentication for things under /NoAuth
or REST/1.0/NoAuth/
That format is a pseudolist. It's an RFC-822 compliant list label
without ever having an address associated with it.
Getting the quoting right to make pine happy with it ca be somewhat
poor.
On Sep 18, 2006, at 1:09 PM, Sven Sternberger wrote:
Hello!
I use the FriendlyToLine and got the
On Sep 17, 2006, at 5:49 AM, Mathew Snyder wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
There was one reply to my question but there weren't any details on
how
it was done or if it was actually what I was looking for.
I have a custom field that details customer profile names.
I believe the issue is a bug in the etc/initialdata / upgrade/content
file file.
We had an $RT::WebPath when we should have had a __WebPath__.
Unfortunately, the fix for existing installs is going to require some
database diving.
-jesse
On Sep 23, 2006, at 1:53 AM, Frank Saxton wrote:
David, Can you try this patch for me? You'll need to stop and start
your webserver to activate the changes:
=== lib/RT/Tickets_Overlay.pm
==
--- lib/RT/Tickets_Overlay.pm (revision 27804)
+++ lib/RT/Tickets_Overlay.pm (local)
curious; why does the Attributes table have it's contents column mime
encoded at all?
It's a perl data structure.
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On Wed, Sep 27, 2006 at 09:32:11AM +1000, john habermann wrote:
Hi
I was just looking at the screen shots on the Best Practical website
and noticed that they where from the 3.0.5pre2 version of RT. Would be
great if they could be updated to the latest version.
We're working on it.
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