Hey folks,
First let me say RT is a good tool - thanks!
I've been playing with 4.0 in my development environment and am preparing to
push it out to production. I've a few issues I'm working through including:
1) CC requirement - it seems that RT 4's configure wants a C compiler but
we do not
Hey folks,
Looks like MySQL has FTS built in :
http://dev.mysql.com/doc/refman/5.5/en/fulltext-search.html
Is this supported by RT 4.0x?
Thanks!
RT Training Sessions (http://bestpractical.com/services/training.html)
* Barcelona, Spain November 28 29, 2011
Never mind... looks likt it's MyISAM only :(
On Wed, Nov 2, 2011 at 11:59 AM, Ram Moskovitz ram0...@gmail.com wrote:
Hey folks,
Looks like MySQL has FTS built in :
http://dev.mysql.com/doc/refman/5.5/en/fulltext-search.html
Is this supported by RT 4.0x?
Thanks!
RT Training
Hi all,
I'm using the REST interface as a gateway between my web-app and RT.
It's pretty close to done - the one thing I'm having a problem with is
assuming the requestor's identity when adding correspondence. By way
of example:
1 User logs in to web-app and fills out a support request form
2
On Fri, Nov 04, 2011 at 05:37:25PM +, Ram Moskovitz wrote:
I'm using the REST interface as a gateway between my web-app and RT.
It's pretty close to done - the one thing I'm having a problem with is
assuming the requestor's identity when adding correspondence. By way
of example:
1
I'm using the REST interface as a gateway between my web-app and RT.
It's pretty close to done - the one thing I'm having a problem with is
assuming the requestor's identity when adding correspondence. By way
of example:
1 User logs in to web-app and fills out a support
On Mon, Nov 07, 2011 at 08:14:13PM +, Ram Moskovitz wrote:
I can have the web-app login as the user via the REST interface in
theory. Currently the users are auto-created and unprivileged - does
that have to change?
You just have to ensure that they have sufficient rights, probably
Date: Wed, 30 Nov 2011 12:44:23 +0100
From: Bart b...@pleh.info
To: rt-users rt-users@lists.bestpractical.com
Subject: Re: [rt-users] The RT Wiki - Restructure (start using
categories?)
Message-ID:
cab2d3rakg39ni-3g3h-r0ewteltgsep+djaalk87mlhhwbp...@mail.gmail.com
Date: Wed, 14 Dec 2011 15:41:12 +0400
From: Ruslan Zakirov r...@bestpractical.com
To: Ram Moskovitz ram0...@gmail.com
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Upgrade path from 4.0.2 - 4.0.4
Message-ID:
CAMOxC8uZmQARQ_ApR3kYEXHq3F+ouyAkGLepqz=ssgs-wte
From the mysql 5.6.4 release notes:
MySQL Server 5.6.4 (Milestone Release) is a new version of the world's most
popular open source database.
MySQL now supports FULLTEXT indexes for InnoDB tables.
http://forums.mysql.com/read.php?3,506409,506409
I can't get this release onto a production box,
Our office RT4 installation is humming a long. Training is going reasonably
well. Now for some automation...
We have a few very common requests that come in - folks looking for a
particular report.
I'd like to add a link somewhere in RT (perhaps on the Basics page or a new
page instead of Basics?)
Hey there,
I'm looking to not auto-reply on create to inbound emails from a certain
domain ( anyth...@example.com and even anyth...@sd.example.com). I suppose
the right way to go about this is via user defined condition in the global
scrip for autoreply on create. I have steps 1 and 3.. what's
an autoreply when someone sends an
e-mail, in our case we don't like the autoreply mails when we manually
create a ticket (e.g. via quick create).
Hope this helps.
-- Bart
Op 25 januari 2012 21:02 schreef Ram Moskovitz ram0...@gmail.com het
volgende:
Hey there,
I'm looking to not auto-reply
schreef Ram Moskovitz ram0...@gmail.com het
volgende:
Thanks Bart,
That looks good. I'm having an issue with it though - I need to match
against a regexp for the exception list.. I added an entry like '*@
example.com' to @exceptionlist and rt is still sending out create
confirmations. What
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