[rt-users] DBD::mysq access denied

Hello list!! I am attempting to install rt4 but stalling at the point of initializing the database.. I feel that I am close to a solution but would appreciate any advice you may have to get past this point. [root@VIRTCENT11:/usr/local/src/rt-4.0.2] #make initialize-database /usr/bin/perl

[rt-users] LDAP external auth

hello list! I am attempting to use ExternalAuth to have RT authenticate against an LDAP database. Our RT users have a sparate common name under our Group ou. cn=RTUsers,ou=Groups,dc=example,dc=com I have devised an LDAP query that successfully retrieves information that could be

Re: [rt-users] LDAP external auth

Thanks for the help Joachim.. I look forward to having another go at this tomorrow. best! tim - Original Message - From: Joachim Thuau joachim.th...@spacex.com To: Tim Dunphy bluethu...@jokefire.com, rt-users@lists.bestpractical.com Sent: Tuesday, November 8, 2011 7:26:03 PM Subject

Re: [rt-users] LDAP external auth

- Original Message - From: Tim Dunphy bluethu...@jokefire.com To: rt-users@lists.bestpractical.com Sent: Tuesday, November 8, 2011 9:57:55 PM Subject: Re: [rt-users] LDAP external auth Thanks for the help Joachim.. I look forward to having another go at this tomorrow. best! tim

[rt-users] rt creating multiple tickets

System: RT version 4.0.2 Apache version 2.2.3 MySQL version 5.0.77 CentOS version 5.7 Kernel version 2.6.18-194.el5 (64-bit) Hello list, I am writing to you today regarding an unusual issue we are having with our RT server. Where on occasion, if a user sends in a

Re: [rt-users] rt creating multiple tickets

this. Thank you, Tim On Wed, Apr 18, 2012 at 9:34 AM, Ruslan Zakirov r...@bestpractical.com wrote: On Wed, Apr 18, 2012 at 17:02, Tim Dunphy bluethu...@gmail.com wrote: System: RT version         4.0.2 Apache version     2.2.3 MySQL version      5.0.77 CentOS version     5.7 Kernel version

[rt-users] no auto reply

hello, We have an RT queue setup from an automated monitoring system. There's no point in sending return emails to the originating address as the 'reply-to' address is invalid and will generate a bounce. Is there any way to have RT not send a reply at all and just add a ticket to the queue?

[rt-users] notify requester - ticket taken

hello, We have an rt4 server that's been working quite well for about a year in our organization. However I have just been asked to find out how to get RT to send email notifications to requestors when RT assigns a ticket to someone. I'm thinking that there might be a template I can edit that

[rt-users] Queue not found scrip error

Hello, I'm having an unusual problem with our RT server. When I go to select the scrips belonging to one of our queues I get an error stating Queue foo not found where 'foo' is a queue number from 1 to 13. Someone it seems that the scips in this queue must have been deleted. Would it be possible

Re: [rt-users] Queue not found scrip error

:23 PM, Tim Dunphy bluethu...@gmail.com wrote: Hello, I'm having an unusual problem with our RT server. When I go to select the scrips belonging to one of our queues I get an error stating Queue foo not found where 'foo' is a queue number from 1 to 13. Someone it seems that the scips

[rt-users] max_allowed_packet error

Hello, We have a user searching for tickets on our RT system. This is the email from the user: I was trying to look for a ticket to see if I had put one in on that subject before, but I keep getting this error, so I have no idea if all my tickets are coming up.

[rt-users] limit group view

hello, I have a simple question. How do I limit an RT group so that it can only see it's own queue and dashboard? Thanks Tim -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys F186197B Final RT training for 2012 in Atlanta, GA - October 23 24

[rt-users] correcting users annoying behavior

Hello, We have an RT server at our company that is growing in popularity. Other depts are starting to use it and the RT is starting to process more and more tickets. We live in a very big production house that gets very busy and has 'crisis' moments at least a few times week. During such

[rt-users] have RT cc' all included

Hello List, Right now with our RT system, the auto-replies generated only go back to the sender and not the people cc'd. Can this be changed so that the auto-replies include anyone cc'd? If so, how can this be done? Thanks Tim -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys

[rt-users] can't compile RT CPAN modules

I find it perplexing that I cannot seem to compile ANY CPAN module relating to rt4. I've tried many and have met with the same frustrations Basically this is what occurs. [monitor03:~/RT-Crypt-SMIME-0.23] root% perl Makefile.PL Cannot determine perl version info from lib/RT/Crypt/SMIME.pm Cannot

Re: [rt-users] GPG support in RT4.2

Coll thank you, will do. Thought I needed a cpan module, but I'm happy that I won't! On Thu, Jan 10, 2013 at 7:49 AM, Ruslan Zakirov r...@bestpractical.comwrote: On Thu, Jan 10, 2013 at 4:20 PM, Tim Dunphy bluethu...@gmail.com wrote: Hello, How can I get GPG support in RT 4.2? I've tried

Re: [rt-users] GPG support in RT4.2

means that it actually has it. Tim On Thu, Jan 10, 2013 at 8:13 AM, Ruslan Zakirov r...@bestpractical.comwrote: On Thu, Jan 10, 2013 at 5:11 PM, Tim Dunphy bluethu...@gmail.com wrote: Coll thank you, will do. Thought I needed a cpan module, but I'm happy that I won't! You will need

Re: [rt-users] GPG support in RT4.2

Amazingly helpful. Thank you! On Thu, Jan 10, 2013 at 12:51 PM, Ruslan Zakirov r...@bestpractical.comwrote: On Thu, Jan 10, 2013 at 5:28 PM, Tim Dunphy bluethu...@gmail.com wrote: Thanks again for the advise. I actually wan't the one who compiled this installation of RT. I inherited from

[rt-users] RT Command Line

Hello list, Simple question for you. If I wanted to run the RT command line from my local computer (which is a mac), it is necessary to install the full RT first? Or is it possible to download the RT CLI separately? Thanks Tim -- GPG me!! gpg --keyserver pool.sks-keyservers.net --recv-keys

Re: [rt-users] RT Command Line

your tickets a lot faster. And yes we have a lot of them here. Regards, Tim On Thu, Jan 17, 2013 at 5:04 PM, Kevin Falcone falc...@bestpractical.comwrote: On Thu, Jan 17, 2013 at 04:16:27PM -0500, Tim Dunphy wrote: Simple question for you. If I wanted to run the RT command line from my local

Re: [rt-users] Odd number of elements in anonymous hash error

Also this server has 2GB of ram. Generally speaking is that enough to run RT 4.02 on? Thanks tim On Sat, Jan 26, 2013 at 11:19 AM, Tim Dunphy bluethu...@gmail.com wrote: Hello List, I've been noticing that my RT web server has been running out of memory very rapidly lately. And when I

[rt-users] rt instance can't reply

] [debug]: Working on mailfield Bcc; recipients are (/usr/local/rt4/sbin/../lib/RT/Action/SendEmail.pm:644) [Fri Feb 22 19:32:02 2013] [debug]: Subject: Re: [Operations #11] AutoReply: another test to the queue From: Tim Dunphy via RT request-re...@mycompany.com Reply-To: request-re...@mycompany.com

Re: [rt-users] rt instance can't reply

on txn #159 of ticket #2 (/usr/local/rt4/sbin/../lib/RT/Scrips.pm:182) Thanks, Tim On Fri, Feb 22, 2013 at 2:52 PM, Tim Dunphy bluethu...@gmail.com wrote: Hello, I just recently setup a new RT 4.0.10 instance and it's working great except for a certain key point. RT will reply to tickets