[rt-users] RT-Extension-CommandByMail dont excute commands of custom fields

Hello, I recently installed RT3.8.1 on debian, i want creat ticket via email i installed RT-Extension-CommandByMail-0.06 all the commands work exept those of custom fields, i don't know what is the problem, please can you help me. Thanks. Best regards. Hanane.

[rt-users] (no subject)

Hello everyone, I'm a begginer in RT, i installed rt3.8.1, and i want to generate tickets by email, for that i installed RT-Extension-CommandByMail0.06, all the commands woke except those of Custom Field, to resolve this prolem i installed ExtractCostomFieldValues, it workes for the new custom

[rt-users] yarts problem

Hi all, i installed yarts 0.3 with RT3.8.1 but that doesn't work, when i try to connect to http://yarts.localdomain, i found that: Days Difference = '. floor($sec/(60*60*24)); //echo ' Hours Difference = '. floor($sec/(60*60)); //echo ' Minutes Difference = '. floor($sec/60); return

[rt-users] yarts problem

Hi all, i installed yarts 0.3 with RT3.8.1 but that doesn't work, when i try to connect to http://yarts.localdomain, i found that: Days Difference = '. floor($sec/(60*60*24)); //echo ' Hours Difference = '. floor($sec/(60*60)); //echo ' Minutes Difference = '. floor($sec/60); return

[rt-users] yarts problem

Hi all, i installed yarts 0.3 with RT3.8.1 but that doesn't work, when i try to connect to http://yarts.localdomain, i found that: Days Difference = '. floor($sec/(60*60*24)); //echo ' Hours Difference = '. floor($sec/(60*60)); //echo ' Minutes Difference = '. floor($sec/60); return

[rt-users] RTx::Statistics, time to resolve poblem

hi all I use rt3.8.1, and i want to generate reports of time to resolve, i try to install RTx::Statistics but when i test this option it always generate '0', is there anyone who is found the same problem or know how to solve it. Thank you. Hanane ___

[rt-users] Update tickets by mail

hi all, please it is possible to update tickets by mail, i installed CommandByMail module but i don't know how do it Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

[rt-users] RT-Extension-ActivityReports Query text

Hi All, I'm just trying to use Activity Reports extension, but I'm totally lost. What should I put into the Query textarea? Could anyone give me just one simple example please? We use 3.4.4pre3 Many thanks! Hanane ___

[rt-users] RT-Extension-ActivityReports Query text

Hi All, I'm just trying to use Activity Reports extension, but I'm totally lost. What should I put into the Query textarea? Could anyone give me just one simple example please? We use 3.4.4pre3 Many thanks! Hanane ___

[rt-users] RT-Extension-ActivityReports Query text

Hi All, I'm just trying to use Activity Reports extension, but I'm totally lost. What should I put into the Query textarea? Could anyone give me just one simple example please? we use RT 3.8.1 RT-Extension-ActivityReports-1.0. Thanks. hanane. ___

[rt-users] ActivityReports

Hi all, Hope find some one who use Activity Reports Extension, i don't understand why if i chose for example a date between 2009-01-22 2009-01-23 it doesn't show all activities for date 2009-01-23 it just show 2 or 3 activities, and why i have a number of tickets closed in activity summary

[rt-users] what is the difference between total resolutions in created in date range and total resolutions in resolved in date range

Hi all, I installed Activity Reports extension on RT3.8.1, i don't understand what is the difference between total resolutions in created in date range and total resolutions in resolved in date range. please help me to understand. Thank you very much.

[rt-users] CommandByMail

Hi all, *Since the Queue contains mandatory fields, if these fields are not filled (fill in the e-mail or rather empty), the ticket will not be created. Is there a way to notify the person who sends the mail that his application has not been created?* Thank you,

[rt-users] A way to send a mail once a field in the ticket is filled

Hello everyone, I'm looking for a way to send an email with the information extracted from the ticket once a particular field is completed. is that someone has an idea? thank you very much, best regards, ___

[rt-users] Automatic Ticket Creation based on CustomFields

Hi everyone, Please is there a way to generate ticket automaticlly when i chose a value of a custom field in an other ticket. thank you for your help ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

[rt-users] CreateChildTicket

Hi all, Our need is to create a ticket automatically when you click on a button on RT. I found in the wiki CreateChildTicket, my question is: Can we transmit the values of Custom Fields of a ticket in the child relies on this feature? and how can we do this? thank you,

[rt-users] how to transmit a value of custom field on an other custom field

Hi all, I'm looking for a way to add tickets automatically when a select a value of a Custom field, I try to do this: Condition: defined by user Action: Create tickets Template: Approved Stage: TransactionCreate Condition: return undef unless ($self-TicketObj-FirstCustomFieldValue('test2') =~

[rt-users] WorkFlow problems

hi all, I try to add a workflow functionality to my RT, i followed the steps shown in this url http://rt.bestpractical.com/view/WorkFlow, In this steps : /opt/rt3/sbin/rt-setup-database --action insert \ --datafile /opt/rt3/local/etc/FieldRequired.install i get this wanning: [warning]: Use of

Re: [rt-users] how to transmit a value of custom field on an other custom field

I try to add this test: {$Ticket-FirstCustomFieldValue('Your Custom Field Name');} on my template but that doesn't work, Can you help me please, 2009/3/24 hanane ourdani hanane.ourd...@gmail.com Hi all, I'm looking for a way to add tickets automatically when a select a value of a Custom

[rt-users] how to add an hour in request tracker time

hello: on summer we have to add an hour on request tracker, please can you tell me how can i do this and if there are an impact to the old tickets. thank you ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

[rt-users] send sms where chosing a yes value on custom field

hi all, Is there a way to send a sms to some persons when i chose yes on a particular custom field. thank you very much ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

[rt-users] customize the home page of rt

hi all, Please is there a way to display all operations of day in the home page and how can i do it please, Thank you ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial

[rt-users] associate calendar to custom field

Hi all, Is it possible to associate a calendar link to a custom field? Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover

[rt-users] customize the home page of rt

Please is there someone who can tell me how can i do this. Thank you, -- Forwarded message -- From: hanane ourdani hanane.ourd...@gmail.com Date: 2009/5/26 Subject: Re: [rt-users] customize the home page of rt To: Nick Kartsioukas change+lists...@nightwind.netchange%2blists

Re: [rt-users] associate calendar to custom field

change the type of custom field to select date i get this msg could not find component for path 'EditCustomFieldDate' when i try to create a new ticket, thanks for your help 2009/5/27 hanane ourdani hanane.ourd...@gmail.com Hi all, Is it possible to associate a calendar link to a custom field

[rt-users] sending notification with values of cutom fields

hi all, is it possible to send a notification with a value of cutom field, thank you ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com