Re: [rt-users] Anyone know of a few enhancements to RT...
John This sounds interesting to me. Did you do this as a separate web application that communicates (sends the ticket) to RT via the RT REST API? Regards Ian John Arends wrote: Gary Greene wrote: I've been trying to get Minerva using RT for a bit now, however I've run into a few feature requests that my users (read bosses) view as blockers. Does anyone know of a plug in that would add an address book feature to the BCC and CC fields when posting a ticket? Also, I need to know if there is a way to add a drop down to the new ticket creation page to have pre-defined subjects? This would allow users to select it in the case of a regularly requested ticket. Thanks in advance. We handled this by creating our own interface for users to submit tickets rather than having them use the RT interface. It's more user friendly for non-technical staff anyway. Our form asks the user a bunch of questions and assembles the information into a ticket. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Documentation for RT REST API
Hi I found the wiki page on the API at http://wiki.bestpractical.com/view/REST and I have looked at the CLI page and played with the CLI interface. It seems to me that the REST API is missing a lot. For example I don't see any way of adding an attachment through the REST API. Is this a short-fall in the API or just the documentation? I presume the documentation is missing since the CLI (which uses the REST API) allows one to do more than is documented in the REST API wiki. Where can I get documentation for what is possible through the API please? Regards Ian ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Duplicate notifications on merge ticket?
Justin Have a look at the difference between TransactionCreate and TransactionBatch for your scrip. I think you want TransactionBatch. By default RT does not enable the TransactionBatch stage, you have to turn it on with the Set($useTransactionBatch, 1); in your config file. Regards Ian Justin Pratt wrote: RT 3.8.1 - I am trying to write a scrip that sends notification to adminCCs when a ticket is merged. My user-defined condition is: my $txn = $self-TransactionObj; return 0 unless $txn-Type =~ /^AddLink$/i; return 0 unless $txn-Field =~ /^MergedInto$/i; ... etc etc ... return 1 However it seems that merging a ticket creates two of these transactions, and my notifications are sent twice. Suggestions? Thanks, Justin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
