Re: [rt-users] No Delete option on 3.8.8
OK, that's successful, thanks. If you want it on existing searches you will need to add QuickDelete to your formats. I could do with it in the '10 newest unowned tickets' view - how do I add to that? Cheers. Kevin Falcone-2 wrote: On Thu, Jan 12, 2012 at 11:23:51AM -0800, martinmoore wrote: Hmm - added to site config as per the readme, rm mason/obj restarted apache. It seems to have loaded, but I can't find it anywhere in the setup: Where are you looking? Click on Tickets and do a new search for id 1 If you want it on existing searches you will need to add QuickDelete to your formats. -kevin DefaultSearchResultFormat ' /rt/Ticket/Display.html?id=__id__ __id__ /TITLE:#', ' /rt/Ticket/Display.html?id=__id__ __Subject__ /TITLE:Subject', Status, QueueName, OwnerName, Priority, QuickDelete, '__NEWLINE__', '', 'small__Requestors__/small', 'small__CreatedRelative__/small', 'small__ToldRelative__/small', 'small__LastUpdatedRelative__/small', 'small__TimeLeft__/small' site config Kevin Falcone-2 wrote: On Thu, Jan 12, 2012 at 08:42:31AM -0800, martinmoore wrote: Great - thanks Kevin. I now have 'delete' from within the ticket view. Is it possible to have it in the list view to allow deletion of spam without opening the ticket? Yes, the README explains how to modify your default search format. -kevin Kevin Falcone-2 wrote: On Thu, Jan 12, 2012 at 06:26:11AM -0800, martinmoore wrote: I didn't have that dir for mason, so did rm -rf /var/cache/request-tracker3.8/mason_data/obj which appears to be the directory on my server. Now restarting apache2 gives the following, which is hopefully a simple path issue, but not to me: [error] Can't locate Extension/QuickDelete.pm in @INC (@INC contains: The extension is named RT::Extension::QuickDelete, not Extension::QuickDelete. It doesn't appear that you've followed the instructions from the README. /usr/local/share/request-tracker3.8/lib /usr/share/request-tracker3.8/lib /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at /usr/share/request-tracker3.8/lib/RT.pm line 670.\nCompilation failed in require at (eval 5) line 1.\n Raphaël MOUNEYRES wrote: you probably need to clear mason cache before restarting apache rm -rf /opt/rt3/var/mason_data/obj Raphaël MOUNEYRES martinmoore mart...@it-helps.co.uk Envoyé par : rt-users-boun...@lists.bestpractical.com 12/01/2012 12:45 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] No Delete option on 3.8.8 I've installed RT-Extension-QuickDelete, added it to RT_SiteConfig.pm and restarted Apache, but it doesn't appear. Do I need to do anything else? If not, where's it hiding :) Kevin Falcone-2 wrote: You appear to want to RT-Extension-QuickDelete extension. I assume you had it installed in 3.8.4 and lost it in the upgrade. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # RT Training Sessions (http://bestpractical.com/services/training.html
Re: [rt-users] No Delete option on 3.8.8
I've installed RT-Extension-QuickDelete, added it to RT_SiteConfig.pm and restarted Apache, but it doesn't appear. Do I need to do anything else? If not, where's it hiding :) Kevin Falcone-2 wrote: You appear to want to RT-Extension-QuickDelete extension. I assume you had it installed in 3.8.4 and lost it in the upgrade. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] No Delete option on 3.8.8
I didn't have that dir for mason, so did rm -rf /var/cache/request-tracker3.8/mason_data/obj which appears to be the directory on my server. Now restarting apache2 gives the following, which is hopefully a simple path issue, but not to me: [error] Can't locate Extension/QuickDelete.pm in @INC (@INC contains: /usr/local/share/request-tracker3.8/lib /usr/share/request-tracker3.8/lib /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at /usr/share/request-tracker3.8/lib/RT.pm line 670.\nCompilation failed in require at (eval 5) line 1.\n Raphaël MOUNEYRES wrote: you probably need to clear mason cache before restarting apache rm -rf /opt/rt3/var/mason_data/obj Raphaël MOUNEYRES martinmoore mart...@it-helps.co.uk Envoyé par : rt-users-boun...@lists.bestpractical.com 12/01/2012 12:45 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] No Delete option on 3.8.8 I've installed RT-Extension-QuickDelete, added it to RT_SiteConfig.pm and restarted Apache, but it doesn't appear. Do I need to do anything else? If not, where's it hiding :) Kevin Falcone-2 wrote: You appear to want to RT-Extension-QuickDelete extension. I assume you had it installed in 3.8.4 and lost it in the upgrade. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128088.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] No Delete option on 3.8.8
Great - thanks Kevin. I now have 'delete' from within the ticket view. Is it possible to have it in the list view to allow deletion of spam without opening the ticket? Kevin Falcone-2 wrote: On Thu, Jan 12, 2012 at 06:26:11AM -0800, martinmoore wrote: I didn't have that dir for mason, so did rm -rf /var/cache/request-tracker3.8/mason_data/obj which appears to be the directory on my server. Now restarting apache2 gives the following, which is hopefully a simple path issue, but not to me: [error] Can't locate Extension/QuickDelete.pm in @INC (@INC contains: The extension is named RT::Extension::QuickDelete, not Extension::QuickDelete. It doesn't appear that you've followed the instructions from the README. /usr/local/share/request-tracker3.8/lib /usr/share/request-tracker3.8/lib /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at /usr/share/request-tracker3.8/lib/RT.pm line 670.\nCompilation failed in require at (eval 5) line 1.\n Raphaël MOUNEYRES wrote: you probably need to clear mason cache before restarting apache rm -rf /opt/rt3/var/mason_data/obj Raphaël MOUNEYRES martinmoore mart...@it-helps.co.uk Envoyé par : rt-users-boun...@lists.bestpractical.com 12/01/2012 12:45 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] No Delete option on 3.8.8 I've installed RT-Extension-QuickDelete, added it to RT_SiteConfig.pm and restarted Apache, but it doesn't appear. Do I need to do anything else? If not, where's it hiding :) Kevin Falcone-2 wrote: You appear to want to RT-Extension-QuickDelete extension. I assume you had it installed in 3.8.4 and lost it in the upgrade. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128088.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128980.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] No Delete option on 3.8.8
Hmm - added to site config as per the readme, rm mason/obj restarted apache. It seems to have loaded, but I can't find it anywhere in the setup: DefaultSearchResultFormat ' /rt/Ticket/Display.html?id=__id__ __id__ /TITLE:#', ' /rt/Ticket/Display.html?id=__id__ __Subject__ /TITLE:Subject', Status, QueueName, OwnerName, Priority, QuickDelete, '__NEWLINE__', '', 'small__Requestors__/small', 'small__CreatedRelative__/small', 'small__ToldRelative__/small', 'small__LastUpdatedRelative__/small', 'small__TimeLeft__/small' site config Kevin Falcone-2 wrote: On Thu, Jan 12, 2012 at 08:42:31AM -0800, martinmoore wrote: Great - thanks Kevin. I now have 'delete' from within the ticket view. Is it possible to have it in the list view to allow deletion of spam without opening the ticket? Yes, the README explains how to modify your default search format. -kevin Kevin Falcone-2 wrote: On Thu, Jan 12, 2012 at 06:26:11AM -0800, martinmoore wrote: I didn't have that dir for mason, so did rm -rf /var/cache/request-tracker3.8/mason_data/obj which appears to be the directory on my server. Now restarting apache2 gives the following, which is hopefully a simple path issue, but not to me: [error] Can't locate Extension/QuickDelete.pm in @INC (@INC contains: The extension is named RT::Extension::QuickDelete, not Extension::QuickDelete. It doesn't appear that you've followed the instructions from the README. /usr/local/share/request-tracker3.8/lib /usr/share/request-tracker3.8/lib /etc/perl /usr/local/lib/perl/5.10.1 /usr/local/share/perl/5.10.1 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.10 /usr/share/perl/5.10 /usr/local/lib/site_perl . /etc/apache2) at /usr/share/request-tracker3.8/lib/RT.pm line 670.\nCompilation failed in require at (eval 5) line 1.\n Raphaël MOUNEYRES wrote: you probably need to clear mason cache before restarting apache rm -rf /opt/rt3/var/mason_data/obj Raphaël MOUNEYRES martinmoore mart...@it-helps.co.uk Envoyé par : rt-users-boun...@lists.bestpractical.com 12/01/2012 12:45 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] No Delete option on 3.8.8 I've installed RT-Extension-QuickDelete, added it to RT_SiteConfig.pm and restarted Apache, but it doesn't appear. Do I need to do anything else? If not, where's it hiding :) Kevin Falcone-2 wrote: You appear to want to RT-Extension-QuickDelete extension. I assume you had it installed in 3.8.4 and lost it in the upgrade. -kevin RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33127240.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128088.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33128980.html Sent from the Request Tracker - User mailing list archive at Nabble.com
Re: [rt-users] No Delete option on 3.8.8
Granting every right to every user/role is a horrible idea. True - ish! I'm really the only user, so not a big deal. When it's working I'll set it up more sensibly. If you don't see delete, then you probably have a customization of some sort. Possible but unlikely as it was a fresh install on a new server. I have found that if I take the unowned tickets and go to 'My Day' I can set the status to 'Deleted'. A bit of a long winded way though. Anyway, some pics: http://old.nabble.com/file/p33121774/rtdel1.jpg http://old.nabble.com/file/p33121774/rtdel2.jpg Thomas Sibley wrote: On 01/11/2012 04:40 AM, martinmoore wrote: Still no delete, not even when logged in as root. My list of spam is growing :) martinmoore wrote: Sorry Thomas - I thought emails went to the list :) I've set all users/roles to have all rights (it's a small sytem, so OK to do this) and still no delete. Granting every right to every user/role is a horrible idea. If you don't see delete, then you probably have a customization of some sort. Why don't you take a screenshot to show folks where you expect to find delete that you're not finding it? Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33121774.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] No Delete option on 3.8.8
Thanks - but I can't find how to create a custom search. I can find 'search preferences' but there's no delete in that either. Raphaël MOUNEYRES wrote: Hello, on 3.8.8 you can set Delete status by going into The Basics page and change status to deleted. well this is still a long process if you have a lot to change. what i would do is create a custom search called 10 newest unowed tickets with delete to add the Delete button you're missing, and put it on your RT at a glance view instead of the standard 10 newest unowed tickets Raphaël martinmoore mart...@it-helps.co.uk Envoyé par : rt-users-boun...@lists.bestpractical.com 11/01/2012 16:26 A rt-users@lists.bestpractical.com cc Objet Re: [rt-users] No Delete option on 3.8.8 Granting every right to every user/role is a horrible idea. True - ish! I'm really the only user, so not a big deal. When it's working I'll set it up more sensibly. If you don't see delete, then you probably have a customization of some sort. Possible but unlikely as it was a fresh install on a new server. I have found that if I take the unowned tickets and go to 'My Day' I can set the status to 'Deleted'. A bit of a long winded way though. Anyway, some pics: http://old.nabble.com/file/p33121774/rtdel1.jpg http://old.nabble.com/file/p33121774/rtdel2.jpg Thomas Sibley wrote: On 01/11/2012 04:40 AM, martinmoore wrote: Still no delete, not even when logged in as root. My list of spam is growing :) martinmoore wrote: Sorry Thomas - I thought emails went to the list :) I've set all users/roles to have all rights (it's a small sytem, so OK to do this) and still no delete. Granting every right to every user/role is a horrible idea. If you don't see delete, then you probably have a customization of some sort. Why don't you take a screenshot to show folks where you expect to find delete that you're not finding it? Thomas RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33121774.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 # Ce courriel et les documents qui lui sont joints peuvent contenir des informations confidentielles ou ayant un caractère privé. S'ils ne vous sont pas destinés, nous vous signalons qu'il est strictement interdit de les divulguer, de les reproduire ou d'en utiliser de quelque manière que ce soit le contenu. Si ce message vous a été transmis par erreur, merci d'en informer l'expéditeur et de supprimer immédiatement de votre système informatique ce courriel ainsi que tous les documents qui y sont attachés. ** This e-mail and any attached documents may contain confidential or proprietary information. If you are not the intended recipient, you are notified that any dissemination, copying of this e-mail and any attachments thereto or use of their contents by any means whatsoever is strictly prohibited. If you have received this e-mail in error, please advise the sender immediately and delete this e-mail and all attached documents from your computer system. # RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012 -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33122419.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] No Delete option on 3.8.8
I've got a new 3.8.8 installation running, but don't have the 'Delete' option. This was available on 3.8.4 in the Ticket list as well as when viewing a ticket. I get a lot of spam that I don't want to 'Resolve' - has 'Delete' been removed, or is there a config option that I can't find? Ta, Martin. -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33107653.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
Re: [rt-users] No Delete option on 3.8.8
Sorry Thomas - I thought emails went to the list :) I've set all users/roles to have all rights (it's a small sytem, so OK to do this) and still no delete. Martin. martinmoore wrote: I've got a new 3.8.8 installation running, but don't have the 'Delete' option. This was available on 3.8.4 in the Ticket list as well as when viewing a ticket. I get a lot of spam that I don't want to 'Resolve' - has 'Delete' been removed, or is there a config option that I can't find? Ta, Martin. -- View this message in context: http://old.nabble.com/No-Delete-option-on-3.8.8-tp33107653p33107779.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] New install has no 'style'
Hi, I've just installed rt3.8.8 on a Debian Squeeze server. Have got it running, but it displays as text only. http://old.nabble.com/file/p33092601/rt.jpg What have I missed? Thanks, Martin -- View this message in context: http://old.nabble.com/New-install-has-no-%27style%27-tp33092601p33092601.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
[rt-users] Solved - New install has no 'style'
OK, found the problem. Needed to add Include /etc/request-tracker3.8/apache2-modperl2.conf RedirectMatch ^/$ /rt/ to the apache2 file. martinmoore wrote: Hi, I've just installed rt3.8.8 on a Debian Squeeze server. Have got it running, but it displays as text only. http://old.nabble.com/file/p33092601/rt.jpg There are no errors in the Apache2 logs. What have I missed? Thanks, Martin -- View this message in context: http://old.nabble.com/New-install-has-no-%27style%27-tp33092601p33092647.html Sent from the Request Tracker - User mailing list archive at Nabble.com. RT Training Sessions (http://bestpractical.com/services/training.html) * Boston March 5 6, 2012
