[rt-users] Automatic creation of hyperlinks in rich text editor

Hi, I'm using the rich text editor in RT (4.2.12), and everytime i type in a link, it automatically makes it clickable. Is there any way to disable that behavior? Thanks! Regards, Raymond

Re: [rt-users] Outgoing HTML mail part 2

Chris, Thanks! That did the trick. Regards, Raymond -Oorspronkelijk bericht- Van: Christian Loos [mailto:cl...@netcologne.de] Verzonden: vrijdag 9 september 2016 13:40 Aan: Teunissen, Raymond; rt-users@lists.bestpractical.com Onderwerp: Re: Outgoing HTML mail part 2 Sorry, I missed

Re: [rt-users] Outgoing HTML mail part 2

Hi Chris, Thanks, i've tried it, but it doesn't seem to fix the issue for me. Couldn't compile template codeblock 'font-family: Verdana, Geneva, sans-serif !important;': syntax error at template line 9 Raymond -Oorspronkelijk bericht- Van: Christian Loos [mailto:cl...@netcologne.de]

[rt-users] Outgoing HTML mail part 2

Hi all, I'm currently working on e-mailtemplates to make our outgoing mail to be sent in HTML. I want to be able to set a certain font, fontsize and use a logo in the signature. So far everything works just the way I want it, except for one thing. When a message is received in Microsoft

Re: [rt-users] Outgoing HTML mail

That did the trick. Thank you very much! -Oorspronkelijk bericht- Van: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] Namens Jim Brandt Verzonden: woensdag 10 augustus 2016 19:23 Aan: rt-users@lists.bestpractical.com Onderwerp: Re: [rt-users] Outgoing HTML mail Are you

[rt-users] Outgoing HTML mail

Hi, I'm currently trying to get my outgoing mail from RT 4.2.12 into html format. This is my template: From: My dept name RT-Attach-Message: yes Content-Type: text/html {$Transaction->Content(Type =>

Re: [rt-users] Content search: NOT LIKE

Hi Ken, Thanks, but i'm afraid this is not the case. I'm searching in tickets that do not have replies (or comments) at all. The only correspondence is the creation of the tickets (and it's contents). Regards, Raymond -Oorspronkelijk bericht- Van: k...@rice.edu [mailto:k...@rice.edu]

[rt-users] Content search: NOT LIKE

Hi all, There seems to be an issue with the contentsearch in RT, or at least, I'm experiencing it :) When doing a search like : Queue = 'Queuename' AND Status = 'new' AND Content LIKE 'searchphrase' It works. When doing a search like: Queue = 'Queuename' AND Status = 'new' AND Content NOT

[rt-users] Custom scrip condition

Hi, I'm trying to find a way to add a custom scrip-condition, for when a ticket is merged. The thing I basically want is that when ticket 1 is merged into ticket 2 (which is closed), it automagically sets the status of ticket 2 to open. I'm running RT 4.2, and I'm not good in Perl. Can anyone

[rt-users] High loads on Apache (probably) due to Perl errors in the logfile

Hi, I am running RT 4.2.12 on a RHEL system. RT was installed a couple of weeks ago, and since a couple of days i noticed the loads on Apache were very high. When i check the errorlogs of apache, it shows me a lot of Perl errors. I pasted some snippets below. I searched in the wiki and on the