Re: [rt-users] RT upgrade or clean installation? (Debian)

I have migrated RT to a new box/OS multiple times in our years of use. What I do is spin up a VM with my OS of choice and install the exact same version of RT as my old server. I then dump the DB and import into the new server and verify data is correct and RT is operational.Lastly, I

Re: [rt-users] 4.4.1 autocreate on submission error

Markus, Thanks for the tip. You were correct that I had an ExternalAuthID set in RT_Siteconfig. Aaron On Thu, Jul 28, 2016 at 6:35 AM, Wildbolz, Markus (MCG-I, MLC) < markus.wildb...@magna.com> wrote: > Hi! > > > > Could it be possible, that you have the field ExternalAuthId specified in >

[rt-users] 4.4.1 autocreate on submission error

Hello, I've been using RT since 3.x days and last week I moved from 4.2.12 to 4.4.1. I thought all was working OK as I was receiving tickets but apparently new users can't submit tickets via email. This was all working properly with previous versions using the ldap plugins. During upgrade

[rt-users] how to do multiple separate approval sources

Hi all, My school district has been using RT for IT for many years with great success. We are looking to expand the use and add approvals. I have setup a basic approval queue and am testing that but I'm not sure how to expand it to cover multiple buildings. Here's the use scenario: We what

[rt-users] queue disabled but still getting tickets

I have disabled one of my queues to prevent new ticket submission but new tickets are still showing up. How to I stop this? I don't want to remove the queue because I want to reopen it in a month. I disabled it by going to TOOLS CONFIG QUEUES and unchecking enabled box. Thanks, Aaron

Re: [rt-users] AT 2.0 on RT 4.0.5 - Doesn't work

Thats unfortunate but I understand people have lives to live and other priorities. I do have a question: is there a certain version of AT + RT that does work completely? I'm running 3.8.11 and AT 2.0b2 and import/export is broken (i found a long bug report in github about it). And this thread

Re: [rt-users] kiosk mode?

Most modern browsers have the option of saving login and password information for websites. They would still have to click OK but the credentials would be saved for them. I know IE has a kiosk mode that can hide all toolbars/buttons. Not sure if other browser can do this. Aaron On Thu, Nov

[rt-users] RT4 asset tracker

Hello, Happy RT 3.8 user here. I am interested in adding AssetTracker to my install to use for inventory. I'm wondering if I should move to RT4 at the same time? Does AT play well with RT4? Thanks, Aaron RT Training Sessions (http://bestpractical.com/services/training.html) *

[rt-users] multiple queues

I'm expanding my RT install to include a 2nd queue. In testing it looks like the new tickets in that queue are number sequentially with the old queue. I searched archives and found an old post from 2001 stating this is by design. (http://www.gossamer-threads.com/lists/rt/users/10820#10820)

Re: [rt-users] multiple queues

, Jerrad Pierce jpie...@cambridgeenergyalliance.org wrote: On Fri, Jan 22, 2010 at 16:45, Aaron Zuercher aaron.techge...@gmail.com wrote: I'm expanding my RT install to include a 2nd queue. In testing it looks like the new tickets in that queue are number sequentially with the old queue. I

Re: [rt-users] CALLING EXTERNALAUTH TESTERS - v0.07_01 now available.

wedding vegetables? :D Mike, I'll test it ASAP, can I install over top of the old version or do I need to remove it? what is the recommended uninstall method? Aaron On Thu, Nov 6, 2008 at 3:21 PM, Mike Peachey [EMAIL PROTECTED]wrote: To all you loving testers out there, I've been working

[rt-users] Another ExternalAuth question - strict refs

Hi guys, I've been following the discussions about ExternalAuth with great interest as Ive been slowly working to move my 3.6.0 install to the most current version. I'm trying to setup ExternalAuth to LDAP currently. When its enabled I get this message in the browser when I try to login: Can't

Re: [rt-users] Another ExternalAuth question - strict refs

? Is there a better option? Thanks On Wed, Nov 5, 2008 at 1:48 PM, Aaron Zuercher [EMAIL PROTECTED]wrote: Hi guys, I've been following the discussions about ExternalAuth with great interest as Ive been slowly working to move my 3.6.0 install to the most current version. I'm trying to setup

Re: [rt-users] Another ExternalAuth question - strict refs

Kevin, that was it! Thanks. Now I'm getting the SetDisabled on line 1087 error. which I believe is the previously mentioned add user bug. I will patiently await a fix for that. Aaron On Wed, Nov 5, 2008 at 2:34 PM, Kevin Falcone [EMAIL PROTECTED]wrote: On Nov 5, 2008, at 2:48 PM, Aaron

Re: [rt-users] move to new server and upgrade

to view your tickets (I was able to), but attachments didn't work out too well (refer to MySQL upgrade docs). Good luck *From:* [EMAIL PROTECTED] [mailto: [EMAIL PROTECTED] *On Behalf Of *Aaron Zuercher *Sent:* Monday, October 20, 2008 4:59 PM *To:* rt-users@lists.bestpractical.com *Subject

[rt-users] move to new server and upgrade

Hello, I've been using RT 3.6.0 for awhile in my organization with great success. I'd like to move it to a new box and at the same time upgrade to lastest version. Can someone advise me on the best method for doing this? I assume I can't take data out of my 3.6 database and import directly into