[rt-users] Custom Search

Hi Everone, I want to do a search based on the following: Tickets resolved by userA and userB and userC where tickets status is resolved and ticket was created after 2009-06-01 I am able to search for one user at a time, if I do userA and UserB it searches tickets that are owned by userA

[rt-users] Auto respone not working

Hi, We have 2 RT systems, they both working but when I try: * adding my second RT system as a cc to my first when commenting on a ticket, * the ticket gets created on the second RT system but it does not send an auto response to the first RT system. However if I send

[rt-users] enable ability to forward tickets

Hi Guys, I am trying to enable the forward option on tickets, it is available on one of our rt systems but not the other. It appears with the reply / comment options above the ticket body. Thanks Bashir ___

[rt-users] Enable sending html emails

Hi Guys, How do i enable sending html documents from RT as correspondence? Currently RT tells me the following if i do so: message body not shown because it is too large or is not plain text Thanks Bashir ___

[rt-users] admin cc not receiving mail

Hi, Been googling for 2 weeks with no success. I have an issue with admin cc. I am listed as admin cc of a queue. If someone adds a comment to a ticket i receive the correspondence, however if someone emails a comment the correspondence is not sent out to admin cc's Is this the

Re: [rt-users] Autocreated on ticket submission - Quert Builder

, etc. from Privileged Users or Everyone and grant those rights to groups of users. That way privileges are more defined in who can do what and your queries will run MUCH faster as well. Hopes this helps. Kenn LBNL On 2/19/2009 6:37 AM, Mike Peachey wrote: Bashir Jahed wrote: I have

Re: [rt-users] Autocreated on ticket submission - Quert Builder

:50 PM To: Bashir Jahed Cc: Kenneth Crocker; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder My understanding is that if you do this, that user will not be able to email issues into your RT instance. Is that what you want? If users

[rt-users] Autocreated on ticket submission - Quert Builder

address of every person who has ever submitted a support request. Any ideas how to prevent this from happening? RT 3.8.0 Thanks in advance bashir jahed nha | enhance 5 protea road | claremont | 7708 po box 24 | newlands | 7725 telephone +27

Re: [rt-users] Autocreated on ticket submission - Quert Builder

To: Bashir Jahed Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder Bashir, You need to fix your permissions. Somewhere you are letting every address own a ticket. That is what determines what shows up in the pull-down. Happy hunting. Ken

Re: [rt-users] Autocreated on ticket submission - Quert Builder

[mailto:mike.peac...@jennic.com] Sent: 19 February 2009 04:31 PM To: Bashir Jahed Cc: Kenneth Marshall; rt-users@lists.bestpractical.com Subject: Re: [rt-users] Autocreated on ticket submission - Quert Builder Bashir Jahed wrote: Man how did this happen, all user have ticked Allow user to access RT I am

Re: [rt-users] Autocreated on ticket submission - Quert Builder

I have just removed all privileges for the Everyone group and the Privileged group has no rights assigned but still no luck. Really baffled by this one. -Original Message- From: Kenneth Crocker [mailto:kfcroc...@lbl.gov] Sent: 19 February 2009 07:57 PM To: Bashir Jahed Cc: rt-users

[rt-users] View User - Dissallow tickets from being assisgned

Hi All, Is there a way in RT to disallow tickets from being assigned to a specific user? Bash bashir jahed nha | enhance 5 protea road | claremont | 7708 po box 24 | newlands | 7725 telephone +27 (21) 657-2574 mobile +27 (83) 414-0453 facsimile

[rt-users] Merging 2 RT systems

Hi All, I have a request from business to merge 2 RT systems. One is RT 3.x and the other is RT 2.x Is this possible, if yes could anyone advise on best route to take? Thanks bashir jahed nha | enhance 5 protea road | claremont | 7708 po box 24

[rt-users] Custom Search

Hi guys, I am stuck now Please Help... I need to be able to search for tickets created between 16h00 on a Friday afternoon and 17h00 on a Monday Morning. How would I achieve this? bashir jahed nha | enhance 5 protea road | claremont | 7708

[rt-users] RT Cutting off Tickets

Hi, I have an issue with WEBrt, certain mail sent to rt gets cut off, below is an example, the first part is the original mail sent and the second is how RT is displaying it in the ticket. Thinking it is a syntax/formatting issue but not sure what... **ORIGINAL MAIL*** MODE:F ACTION:A