Re: [rt-users] Help with a query - I already know the ticket id #s

Hi, Can you post the query, as well as a sample of the non-meaningful results you get? mb From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of iWench Sent: Friday, November 13, 2009 12:20 PM To: rt-users@lists.bestpractical.com

[rt-users] Reverse SquelchMailTo -- cc's hard-coded somewhere?

Hi, I'm running RT 3.4.5. I inherited it and had never worked with it before, and I don't know the extent to which it has been customized. I've searched the wiki and list archives, but can't find my issue mentioned. Basically, people are being cc'd on tickets when they shouldn't be.

Re: [rt-users] Reverse SquelchMailTo -- cc's hard-coded somewhere?

That's what I needed. Thanks, Jerrad! mb -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Monday, October 26, 2009 9:34 AM To: Blakley, Michael Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Reverse SquelchMailTo -- cc's hard-coded