[rt-users] New ticket in Dropdown size

Simple question here. Where do I change the width for the New ticket in dropdown queue list box? The standard width truncates the names of our queues. RT 3.8.4 Thanks! -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

[rt-users] Size limit in RT 3.8.2 rich text editor?

I have users that type large messages and/or paste text into the RT editor that say it is getting truncated. Is there a size limit to the amount of text that the rich text box can handle, or another reason why it would truncate? Would this pertain to some of the IE bugs that were fixed in RT

Re: [rt-users] Possible bug in ExtractCustomFieldValues 2.99_01

...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Wednesday, May 27, 2009 4:08 PM To: RT Users Subject: Re: [rt-users] Possible bug in ExtractCustomFieldValues 2.99_01 On May 27, 2009, at 4:47 PM, Flynn, Timothy J wrote: I have been using

[rt-users] Possible bug in ExtractCustomFieldValues 2.99_01

I have been using ExtractCustomFieldValues 2.99_01 for a few months now with RT 3.8.2 and it seemed to work well. Recently I added some new global custom fields and then applied them to a new queue and I've been getting errors unless I remove the new custom fields from the template when emails

[rt-users] Max # displayed queues for quick search?

Is there a maximum number of displayed queues in the quick search for RT 3.8.2? I just added another queue that is both enabled and set to be seen and also I am a super user so I should see it anyway. It doesn't appear in the list. I am probably close to or over 100 enabled queues at this

Re: [rt-users] Max # displayed queues for quick search?

That was it. Thank you! -Tim -Original Message- From: Raed El-Hames [mailto:r...@vialtus.com] Sent: Wednesday, April 29, 2009 10:56 AM To: Flynn, Timothy J Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Max # displayed queues for quick search? Tim; You need to logout

Re: [rt-users] Auditing ticket accesses

...@bestpractical.com] Sent: Friday, April 24, 2009 7:18 PM To: Flynn, Timothy J Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Auditing ticket accesses On Fri 24.Apr'09 at 12:25:35 -0500, Flynn, Timothy J wrote: I am looking for a way to record when someone views a ticket and log it somehow. I

[rt-users] Auditing ticket accesses

I am looking for a way to record when someone views a ticket and log it somehow. I know the url accesses are in apache logs. I am looking for something long term that people could easily see when a ticket was accessed, by who, and when. I was thinking about a scrip to do this to record

[rt-users] First Method and others

I have had an issue with extract custom fields which I tracked down to it hardcoding the first attachment as the text attachment. I need to change it so it will review all the attachments to find which one is the text one. I can't find the First method that is used anywhere. I'm not used to the

Re: [rt-users] Custom Fields Periodically not working

...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn, Timothy J Sent: Monday, April 13, 2009 3:44 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Custom Fields Periodically not working Hi we recently upgraded from 3.4.5 to 3.8.2. At the same time I

Re: [rt-users] Custom Fields Periodically not working

-Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn, Timothy J Sent: Tuesday, April 14, 2009 11:04 AM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Custom Fields Periodically not working

[rt-users] Custom Fields Periodically not working

Hi we recently upgraded from 3.4.5 to 3.8.2. At the same time I updated to Extract Custom Fields 2.0. We use a webform which validates an email generation to a queue. The form has not changed. In some tickets we will not have any custom fields loaded. The emails that create them visually

[rt-users] Help with SVN site

Hi I am trying to download RT-View-ConciseSpreadsheet. I haven't used SVN before so this is becoming a trick. Can someone shed some light on what I am doing wrong? I just want a local copy so I can install it. svn checkout

[rt-users] RT 3.8.2 SpreadsheetDisplayedFields

Hi we used SpreadsheetDisplayedFields in RT 3.4.5. Has anyone been using this in 3.8.2? There were some obvious changes in files that needed to be edited. For some reason I am missing the id column and I believe some others and the columns that are there are shifted to the right 4 columns. I

Re: [rt-users] Can't call method Content on an undefined value at/usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225

Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn, Timothy J Sent: Wednesday, January 14, 2009 4:29 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Can't call method Content on an undefined value at/usr/local/rt3

Re: [rt-users] Can't call method Content on an undefined valueat/usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225

Sorry I have fixed my issue. If I would have read the whole README file I would have seen the upgrade db command. -Tim -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Flynn, Timothy J Sent: Tuesday

[rt-users] Can't call method Content on an undefined value at /usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225

Hi I am upgrading to RT 3.8.2 on a Red Hat 5 Enterprise system. I am also getting the error message Can't call method Content on an undefined value at /usr/local/rt3/share/html/Admin/Global/MyRT.html line 97, line 225 I have Postgres so the MySQL recommendations I have read about don't

[rt-users] Depended on by vs. Parent

What is the difference between depended on by vs. parent? Thanks, -Tim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden

[rt-users] Problems on production box with 'comp' parameter after patching

Hi, I am running Redhat and running up2date and I get the error: [Wed Sep 13 13:45:46 2006] [crit]: The 'comp' parameter (undef) to HTML::Mason::Request::CGI-new() was an 'undef', which is not one of the allowed types: scalar object Stack:

[rt-users] Question about pulling custom fields from email and field types

I am creating custom fields that are the select one value type in rt 3.4.5. I am reading my tickets in from email and I'd like the email to be able to populate the custom field. My question is in the email do I just use the name of the custom field value or do I need to use the sort number in

[rt-users] Problem with make fixdeps on redhat

I was trying to test rt 3.6.0 and I kept getting CPAN errors with dependencies. I rolled back several VM Ware sessions just in case I had messed something up recently with the same results. I am on Redhat and had the exact same issues and results as discussed by Jim Meyer in this February

[rt-users] Merge User Function?

RT 3.4.5 When a user is autocreated from an email and then later tries to login through the web the email address cannot be added since it already exists for a different user. Is there a way to merge the two user accounts to show that they are one in the same? Since tickets may be associated

RE: [rt-users] Spreadsheet view displays more columns than in search

. -Tim -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Flynn, Timothy J Sent: Wednesday, May 24, 2006 9:16 AM To: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search Woops, just found this: $val

RE: [rt-users] Spreadsheet view displays more columns than in search

- From: Schultz, Eric [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 3:57 PM To: Flynn, Timothy J; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search Only thing I can think of is that you somehow modified the query before doing

RE: [rt-users] Spreadsheet view displays more columns than in search

for the columns! -Tim -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Flynn, Timothy J Sent: Wednesday, May 24, 2006 8:05 AM To: rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search Eric

RE: [rt-users] Spreadsheet view displays more columns than in search

if it doesn't match what I did above. I would think having tabs escaped would be required for a tab delimited file to work properly. -Tim -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Flynn, Timothy J Sent: Wednesday, May 24, 2006 9:16 AM To: rt-users

[rt-users] Spreadsheet view displays more columns than in search

When my users are searching for tickets, they select the columns they want and then search. A lot of them like the spreadsheet view so they can make reports. One problem is in the spreadsheet view there are a lot of extra columns that they didn't add. They appear to be most of the default time

RE: [rt-users] Spreadsheet view displays more columns than in search

escaped that is affecting the query? -Tim -Original Message- From: Schultz, Eric [mailto:[EMAIL PROTECTED] Sent: Tuesday, May 23, 2006 3:32 PM To: Flynn, Timothy J; rt-users@lists.bestpractical.com Subject: RE: [rt-users] Spreadsheet view displays more columns than in search When my

[rt-users] Error with ticket search builder

I am getting this error in the bottom right screen of search builder periodically. Any ideas? System is RT 3.4.5 on Postgres 8.1 error: RT::Attribute::Name Unimplemented in RT::Attributes. (/usr/local/rt3/lib/RT/Attributes_Overlay.pm line 81) context: ... 492:else {