Hi Cj,
We were unable to get the text attribute of 'rt create -t ticket' to accept
newlines on the CLI. The -m flag to 'rt comment' accepts them, though. We used
this 2-step process to create our tickets with existing data.
Sincerely,
Frank Pater
DCANet
http://www.dca.net
voice: 888-4-DCANET
still working
through something similar, and I'm afraid I can't help much with that. At a
minimum, you should be able to execute
./bin/rt create -t ticket
and successfully create a ticket. After that, the comment syntax should work as
well.
Sincerely,
Frank Pater
DCANet
http://www.dca.net
/Create.html
with /path/to/rt3/local/html/Ticket/Create.html. Be sure to read through
http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT and be aware that it
will change the ticket creation page globally.
Sincerely,
Frank Pater
DCANet
http://www.dca.net
voice: 888-4-DCANET (888-432-2638)
fax
PROTECTED] ~]# /opt/rt3/bin/rt comment -m 'foo
bar' 40849
Password:
Message recorded
[EMAIL PROTECTED] ~]# echo $?
0
Sincerely,
Frank Pater
DCANet
http://www.dca.net
voice: 888-4-DCANET (888-432-2638)
fax: 302-426-6386
On Thu, Aug 31, 2006 at 12:07:00PM -0400, Jim Brandt wrote:
Is there any
Hello,
On Thu, Jul 13, 2006 at 11:48:46AM -0400, [EMAIL PROTECTED] wrote:
snip
Will that leave too many other linked tables with data that is not linked? Is
that why we should use RTx-Shredder?
snip
Simply put, yes :)
Sincerely,
Frank Pater
DCANet
http://www.dca.net
voice: 888-4-DCANET (888
On 7/13/06, Frank Pater [EMAIL PROTECTED] wrote:
Hello,
On Thu, Jul 13, 2006 at 11:48:46AM -0400, [EMAIL PROTECTED] wrote:
snip
Will that leave too many other linked tables with data that is not
linked? Is that why we should use RTx-Shredder?
snip
should've been merged, as they
were both from a legitimate customer. Deleting one was the incorrect solution.
Sincerely,
Frank Pater
DCANet
http://www.dca.net
voice: 888-4-DCANET (888-432-2638)
fax: 302-426-6386
On Wed, May 24, 2006 at 03:05:58PM +0200, Torsten Brumm wrote:
Hi RT Users,
I get
