[rt-users] RT couldn't store your session when moving to a new server

I've read many threads on this issue but none of the suggestions have worked for me. I'm trying to move an existing 3.6.5 database to a new server to set up a sandbox for testing the 4.x upgrade. I have 3.6.5 installed and running on the new server with our plugins and customizations.

[rt-users] Filter Tickets on LastUpdatedBy InternalUser

I've seen lots of requests for this in the archives but couldn't find an easy solution. I'm looking for the TicketSQL syntax to only show tickets where the LastUpdatedBy is not an RT user; i.e., the ticket has been updated by an external party and therefore needs our attention. Any help or

[rt-users] unrecognized time zone name: GMT

Testing RT 3.8.8 with PostgreSQL 9.0.3, seeing these warnings in the Apache error log: [Wed Feb 9 18:46:38 2011] [warning]: DBD::Pg::st execute failed: ERROR: unrecognized time zone name: GMT (/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm:509) [Wed Feb 9 18:46:38 2011]

Re: [rt-users] unrecognized time zone name: GMT

Great question Kevin, turns out the timezone files were not readable by postgres. This fix worked: chmod o+r /usr/local/pgsql/share/timezone/* Thanks again for your prompt and excellent help. Lee That's unusual. What timezones does your Pg know about?

[rt-users] Secure RSS Feeds?

I'm testing the RSS feeds feature in RT and noticed that I can update the feed results in my RSS reader without logging into RT. I'm guessing this is related to the NoAuth that is embedded in the feed location URL. Is there a way to secure all RT RSS feeds so that the user is prompted for

Re: [rt-users] RTx::Calendar Not Displaying

Good point Shawn: there is a Calendar link at the top of the Search Results page, along with Edit Search, Graph, etc, and it shows the filtered results in a Calendar format. Interestingly though, sometimes it shows the task details in a hover-over box, other times it embeds the details

Re: [rt-users] RTx::Calendar Not Displaying

...@bestpractical.com To: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RTx::Calendar Not Displaying Message-ID: 20110104221823.gv65...@jibsheet.com Content-Type: text/plain; charset=us-ascii On Tue, Jan 04, 2011 at 12:44:51PM -0800, Lee Hughes wrote: I cleared the Mason cache but still don't see any

Re: [rt-users] RTx::Calendar Not Displaying

: 20110104221823.gv65...@jibsheet.com Content-Type: text/plain; charset=us-ascii On Tue, Jan 04, 2011 at 12:44:51PM -0800, Lee Hughes wrote: I cleared the Mason cache but still don't see any Calendar links. Where should I see links, and how would I go about enabling basic tracing to see if the Calendar module

Re: [rt-users] RTx::Calendar Not Displaying

I cleared the Mason cache but still don't see any Calendar links. Where should I see links, and how would I go about enabling basic tracing to see if the Calendar module is even being called? BTW this is with RT 3.8.8 on PostgreSQL 9. Thanks much for the help. Lee I've installed and

[rt-users] RT::Authen::ExternalAuth - LDAP Accounts Not Shown in Users List

I have the latest RT::Authen::ExternalAuth installed and working with RT 3.8.8. I can log in as a user in our LDAP directory, and a corresponding record is created in the users table in the rt3 database (Postgres 9). But when I log in as root and try to add that user to a new group, it

Re: [rt-users] RT::Authen::ExternalAuth - LDAP Accounts Not Shown in Users List

I have the latest RT::Authen::ExternalAuth installed and working with RT 3.8.8. I can log in as a user in our LDAP directory, and a corresponding record is created in the users table in the rt3 database (Postgres 9). But when I log in as root and try to add that user to a new group, it lists only

[rt-users] RTx::Calendar Not Displaying

I've installed and configured RTx::Calendar per the instructions and restarted the web server but don't see any links to it anywhere. I have syslogging set to debug but no errors are logged. Here are the relevant settings from RT_SiteConfig.pm: # Calendar Plugin require

Re: [rt-users] Can't locate Apache/Session/Postgres.pm in @INC

Fresh install of RT 3.8.8 with mod_perl2 and Postgres 9 on CentOS 5.5. Browsing to site gives: Can't locate Apache/Session/Postgres.pm in @INC (@INC contains: /usr/local/rt3/bin/../local/lib /usr/local/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi

[rt-users] Troubleshooting RT::Authen::ExternalAuth

I've installed and configured RT::Authen::ExternalAuth for LDAP support but it does not appear to be querying our LDAP server. I tried setting LogToSyslog to 'debug' in RT_SiteConfig.pm but I'm not seeing anything related to ExternalAuth in the log. Any ideas on how to start

[rt-users] Can't locate Apache/Session/Postgres.pm in @INC

Fresh install of RT 3.8.8 with mod_perl2 and Postgres 9 on CentOS 5.5. Browsing to site gives: Can't locate Apache/Session/Postgres.pm in @INC (@INC contains: /usr/local/rt3/bin/../local/lib /usr/local/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi