[rt-users] RT mailgate

2017-02-13 Thread Lorraine Johnson
Goodmorning all, I noticed that mails sent outside rt are not being delivered in the system. I think my RT- mailgate is not working. Autopreply messages are also not being received. Kindly help if you have an idea. thank you

[rt-users] Emails as tickets

2016-11-29 Thread Lorraine Johnson
Hello all, Please my rt queues are are receiving emails as if it is a mailing list. Any Idea how I can go about it? thank you - RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training * Los Angeles - January 9-11 2017

Re: [rt-users] Error with extensions installation

2015-09-14 Thread Lorraine Johnson
should do the installation again. Please help On Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch < kobus.ben...@trustpayglobal.com> wrote: > Sorry my bad. It should be chown not chmod and if the directory does not > exist create it first then do the chown. > > > On 14/09/2015 10:49, Lorr

[rt-users] Error with extensions installation

2015-09-14 Thread Lorraine Johnson
Hi Y'all Good morning, I installed RT- activity report and I get this error "An internal RT error has occurred. Your administrator can find more details in RT's log files." Please I need help. Thank you

Re: [rt-users] Custom Scripts to delete Emails by Subject line

2015-06-29 Thread Lorraine Johnson
Hello All, Is it possible to assign one ticket to more than one user as well as assign the same ticket to more than one queue? if it's possible how can I achieve that? Thank you Regards Lorraine On Mon, Jun 29, 2015 at 6:43 AM, Jithoo, Bradley bradley.jit...@fnb.co.za wrote: Good-day forum,

Re: [rt-users] problem in RT

2015-01-14 Thread Lorraine Johnson
Hello, I have this issue with my RT most often the RT looses connectivity the RT database and when that happens I have to change the permission of the file RT_SitecConfig.pm in the /opt/rt4/etc folder. I want to fix that problem once and for all, please help thanks for your attention On Tue,