Re: [rt-users] tmp directory consuming all my disk space

2013-05-14 Thread Mª Eugenia Moreno 
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1;



2013/5/13 Ruslan Zakirov r...@bestpractical.com




 On Mon, May 13, 2013 at 1:59 PM, Mª Eugenia Moreno 
 meugeni...@gmail.comwrote:

 Hi all,

 I am using rt-4.0.10 with apache and I just realized that apache is
 creating a bunch of directories and files like   zOBPrM6MZE, yvO466rLPh,
 ...  in /tmp directory which are filling up my disk space.

 Is it safe to remove all this temporary files/directories? is there a way
 to tell RT to remove this tmp files periodically?


 We treat such situations as a bug and fix them. Can you show us your RT
 site config (w/o passwords)?




 I hope someone can help.

 Thanks,
 Maria



 --
 RT Training in Seattle, June 19-20: http://bestpractical.com/training




 --
 Best regards, Ruslan.



-- 
RT Training in Seattle, June 19-20: http://bestpractical.com/training

[rt-users] Problem with multple new tickets on same subject

2013-05-09 Thread Mª Eugenia Moreno 
I am not sure if there is any solution to this. I have been digging
everywhere for information but I couldn't find any solution.

I am currently using RT 4 as the ticketing system in my company. Below is
the scenario:

Colleague A emails to the RT’s email and include Colleague B in the loop as
Cc.

RT create new ticket (#1 New Test Ticket) and send auto reply email
to Colleague A with Ticket ID.

Colleague B ”reply all”  on the original email sent by Colleague A  thus
creating another ticket on RT (#2 RE: New Test Ticket).

Is there a way to recognize the subject text instead of the ticket ID to
avoid the creation of a new ticket? The ideal situation would be to add B
email to the same ticket of A email instead of creating a new ticket. At
the moment I am doing manually, I go to RT interface and link ticket #2 to
ticket #1.

I would be very grateful if someone could help.

Thanks a lot,

Maria


-- 
RT Training in Seattle, June 19-20: http://bestpractical.com/training

[rt-users] Apache error: Cannot allocate memory: fork: Unable to fork new process

2013-02-26 Thread Mª Eugenia Moreno 
Hi All,

I have configured RT with Apache2 and mod_perl2 but I am not able to see RT
site on the browser.

When I check apache log file I can see the following error:
[error] (12)Cannot allocate memory: fork: Unable to fork new process

I am running in a AWS micro instance with 600 MB of RAM.

Is not 600 MB enough RAM for RT?

Any suggestion would be very helpul,

Thanks a lot.


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