Hello,
At the moment I don't see a way to do this, but I just wanted to make
sure I wasn't missing anything.
When we terminate employees that had access to RT, we put them into a
group called Terminated Employees. Being a member of this group will
re-assign any tickets they owned, on reply, b
Hello,
I recently upgraded my test instance to 4.4.0. Since doing so, I am
unable to create reminders. When trying to create a reminder, I get the
error message "
New tickets can not have status 'open' in this queue.". I have logging
level to debug but I do not see anything related in syslog
Anybody able to provide any insight here? Or a work around that
accomplishes the same thing? Still experiencing this issue.
Thanks,
Matt
On Thu, Feb 18, 2016 at 1:52 PM, Matt Brennan wrote:
> Good Day,
>
> We have been using MandatoryOnTransition for some time now to require
> ce
Good Day,
We have been using MandatoryOnTransition for some time now to require
certain custom fields be populated when a ticket is resolved. One of the
effects is that it adds those custom fields to the Resolve action screen.
One of our teams recently asked us to add CustomFieldsOnUpdate whi
i.
>
> Also have a look here:
>
> https://www.bestpractical.com/docs/rt/4.2/customizing/timezones_in_charts.html
>
> Chris
>
> Am 01.02.2016 um 18:38 schrieb Matt Brennan:
> > Good Day,
> >
> > I am running RT 4.2.12. The system clock is in GMT, and all mes
Good Day,
I am running RT 4.2.12. The system clock is in GMT, and all messages are
logged in GMT. It is running Ubuntu 14.04.3 LTS. We are running Apache2
with modperl. The timezone, in RT_SiteConfig, is set to "America/New_York"
which exists in /usr/share/zoneinfo.
However, whatever a user s
Good Day,
We have recently started using Articles in RT 4.2 for common replies.
However, every time we do this it links the ticket to the article (and,
more importantly, vice-versa). We do not want to have a list of every
ticket we've included this article in. This is especially confusing when
t
Good Day,
We currently run RT for a number of internal teams (Helpdesk, NetOps,
System Ops, Marketing Ops, Sales Ops). Our customer support team wants to
migrate off of Zendesk to RT, however they want their own independent
instance (because they want to be root on it).
One requirement, howev
Hi Bharath,
Were you able to get a solution to this? I just upgraded to Ubuntu 14.04
(from 11.04) and am experienced this same issue. Your post actually helped
me localize it to the external auth plugin.
I found that I was running and older version (0.20) of the plugin. When I
upgraded to ver
Someone may later say this is incorrect, but in my config, my web port is
still 80. I have:
Set($WebBaseURL,
'https://'
. RT->Config->Get('WebDomain')
);
Then I used Apache mod_rewrite:
RewriteEngine On
RewriteCond %{SERVER_PORT} !^443$
RewriteRule ^.*$ https://rt.domain.com/%{REQUEST_UR
On my system, the application is world executable. I don't recall if that's
the default or I changed it. I'm sure someone here will say that's a bad
idea, security wise.
At a minimum, it needs to be executable by whatever user ID postfix is
running as. If you want to lock down the executable, you'
Good Day,
I am soon going to be exposing my RT instance on a public IP. It
currently requires VPN access, but users have asked for this to be changed.
As a result, I am trying to implement fail2ban, but am running into some
issues. I'm wondering if anyone else has successfully done this.
Runn
unning on Centos 6.5.
>
> Cheers,
>
> Boris.
>
>
>
> On Wed, Jun 25, 2014 at 8:05 PM, Matt Brennan wrote:
>
>> 302 is a temporary redirect HTTP code.
>>
>> Which web server are you using for RT?
>>
>>
>> On Wed, Jun 25, 2014 at 4:07 PM,
302 is a temporary redirect HTTP code.
Which web server are you using for RT?
On Wed, Jun 25, 2014 at 4:07 PM, Boris Epstein wrote:
> Hello all,
>
> I am trying to connect to an RT server and get my tickets listed but am
> getting the above error instead. I have verified that I do manage to
>
:
> RT has a few ways to integrate with other products, it would help if you
> could explain what the Jira integration is (though RT could easily replace
> Jira as well, but that's my biased opinion) and how does it integratie with
> Salesforce?
>
>
> 2014-06-17 17:20 GMT+02:0
Good Day,
One of the teams at my company is currently using ZenDesk for customer
support. They are unhappy with it and want to move to RT. The question:
does RT have any integration with JIRA? Does RT have any integration with
Salesforce? ZenDesk has both, and management has stated they cannot l
Interesting point. I may give that a try. Thanks Ken!
-Matt
On Tue, Jul 30, 2013 at 4:51 PM, k...@rice.edu wrote:
> On Tue, Jul 30, 2013 at 03:54:21PM -0400, Matt Brennan wrote:
> > I had considered using AT to track the devices themselves that are being
> > repaired. I ha
rt in
inventory which, when you get into things like screws, would be a bit
ridiculous).
On Tue, Jul 30, 2013 at 3:43 PM, k...@rice.edu wrote:
> On Tue, Jul 30, 2013 at 03:35:30PM -0400, Matt Brennan wrote:
> > Good Day,
> >
> > I was looking, and don't see anything,
Good Day,
I was looking, and don't see anything, so I'm wondering if this exists.
We are considering adding a queue to RT to track hardware repairs. As such,
we would want to keep a list of parts on hand, and be able to associate
parts used with the repair ticket. Before I consider coding it mys
Hey Thomas,
Just wondering if there was any update / ETA on this extension. It
would help me resolve an issue I'm having right now.
Thanks,
Matt
On Mon, Nov 5, 2012 at 1:47 PM, Thomas Sibley wrote:
> On 11/05/2012 08:56 AM, Mike Kennedy wrote:
>> Does anyone have a suggestion about how I mig
Good day,
I have been trying to figure this one out for the last couple hours.
User creates a ticket in queue A. I then have a scrip set up to
automatically create a child ticket in a queue B if certain custom
field values are set. The child ticket ends up being created by "The
RT System Itself,
Looks like you're probably missing a section in your Apache config.
See the part about "Setting up the web interface" in
http://bestpractical.com/rt/docs/3.8/README.html
If you can't figure it out, we'll probably need to see your Apache
config to figure out exactly what's incorrect.
-Matt
On Th
Errr, and I mean lines 2924 through 2935 in lib/RT/Ticket.pm
-Matt
On Wed, Sep 19, 2012 at 2:25 PM, Matt Brennan wrote:
> I dealt with this in one install by commenting out (in 4.0.6) lines
> 2924 through 2935. I do notice that there's something about "Force" in
> t
I dealt with this in one install by commenting out (in 4.0.6) lines
2924 through 2935. I do notice that there's something about "Force" in
that if statement, but it seems force is an internal thing to allow
automated processes to override the check.
-Matt
On Wed, Sep 19, 2012 at 2:17 PM, Paul Tom
On version 4, there is a permission called "ShowConfigTab" which is
also required. If memory serves, that was the same on 3.8.
-Matt
On Thu, Sep 6, 2012 at 11:28 AM, Jason Marshall wrote:
> Hi all, I'm using rt-3.8.8. Looking at the permissions I can grant, I
> thought this would be pretty simp
Following up since I sent this just before a long weekend (at least
here in the US). Is anyone able to offer any thoughts / point me in
the right direction regarding this?
Thanks,
Matt
On Fri, Aug 31, 2012 at 1:13 PM, Matt Brennan wrote:
> I am creating a new queue for some slightly l
I am creating a new queue for some slightly less technical users at my
company, and their manager has requested I set RT to have a user take
ownership of an unowned ticket when they correspond on it via email. I
have accomplished this, for the most part, by creating a scrip with
the following:
my
This is how I do this. In my RT_SiteConfig.pm I have:
Set($WebBaseURL,
'https://'
. RT->Config->Get('WebDomain')
);
All traffic on my RT instance is done via HTTPS. I also have an Apache
rewrite rule in case someone navigates to HTTP instead (as users often do).
HTH,
-Matt
On Wed, May 1
https://your.rt.url/m
On Wed, Jan 18, 2012 at 16:52, Michael Newland
wrote:
> How do I go about setting up an Android to use RT? Can’t seem to find
> any documentation on how to do this. We are running RT version 4.
>
> ** **
>
> Thanks!
>
>
> RT Training Sessions (http://best
Good Day,
I am having an issue where the One-Time CC doesn't seem to be
working on any of my queues. I have confirmed I have the follow
scrip's installed globally:
On Correspond Notify Other Recipients with Template Correspondance
On Comment Notify Other Recipients as Commant with Template Corr
Kevin,
That was exactly my issue. Thank you.
-Matt
On Mon, Jul 18, 2011 at 11:11, Kevin Falcone wrote:
> On Fri, Jul 15, 2011 at 05:36:30PM -0400, Matt Brennan wrote:
>> Greetings,
>>
>> This one has been stumping me for a week now so I figure it's time
>>
;
if ($GroupObj->HasMemberRecursively( $self->CurrentUser->PrincipalObj )) {
return 0;
}
return 1;
}
The LoadUserDefinedGroup paramater should be correct -- I have the
group for queue managers named identical to the queue.
Thanks,
Matt Brennan
2011 Training: http://bestpractical.com/services/training.html
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