Hi,
you have to either set target Queue to use the same lifecycle as source Queue
or create mapping as documented here:
http://bestpractical.com/docs/rt/4.2/customizing/lifecycles.html
cite:
If you don't provide a mapping, users will see an error when they try to move a
ticket between queues with different lifecycles but no mapping.
Set( %Lifecycles, orders = {
# ...,
__maps__ = {
'default - orders' = {
'new' = 'pending',
'open' = 'processing',
# ...,
},
'orders - default' = {
'pending'= 'new',
'processing' = 'open',
# ...,
},
# ...,
},
# ...,
});
Cheers,
Milan.
On 11.11.2013, at 14:35, Kriegers Horst horst.krieg...@loro.ch wrote:
Hello,
I’ve created my first new lifecycle called “igs” and assigned it to à queue.
Set(%Lifecycles,
igs = {
initial = [ 'new' ],
active = [ 'open', 'stalled', 'ToTest', 'IsTested' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
# Transitions d'un statut vers un autre
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open ToTest IsTested stalled resolved rejected
deleted )],
open = [qw(new ToTest IsTested stalled resolved rejected
deleted )],
stalled = [qw(new open ToTest IsTested rejected resolved
deleted )],
resolved = [qw(new open ToTest IsTested stalled rejected deleted
)],
rejected = [qw(new open ToTest IsTested stalled resolved deleted
)],
deleted = [qw(new open ToTest IsTested stalled rejected
resolved )],
ToTest = [qw(IsTested new open stalled rejected resolved )],
IsTested = [qw(ToTest new open stalled rejected resolved )],
},
# Actions
actions = [
'new - ToTest' = {
label = 'ToTest',
update = 'Comment',
},
'ToTest - IsTested' = {
label = 'IsTested',
update = 'Comment',
},
'IsTested - resolved' = {
label = 'Resolve',
update = 'Comment',
},
],
# Status mapping different different lifecycles
__maps__ = {
'igs - default' = {
'ToTest' = 'new',
'IsTested' = 'open',
},
},
},
);
I have the error “There is no mapping for statuses between these queues.
Contact your system administrator.” when I try to move a ticket from the
“igs” lifecycle queue to a default lifecycle queue.
Your help would be appreciate.
Thanks,
Horst
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