[rt-users] Modify actions menu

Hi, on a rt 4.0.1 installation I want to modify the actions menu shown when editing a ticket. I would like to hide some actions like Extract Article. Which file(s) do I have to edit? Thanks and regards, David 2011 Training: http://bestpractical.com/services/training.html

Re: [rt-users] logged out when requesting a ticket page

Hi, So, the link in the dashboard contains the erroneous /rt ? Is this a search that you customized at some point back in 3.8 when you were using /rt ? If so, you will need to edit it in the Advanced tab to fix the hardcoded /rt and replace it with __WebPath__ Yes, that's it. Thank you!

Re: [rt-users] logged out when requesting a ticket page

Hi, How are you getting to the Ticket page? By clicking on a ticket on the dashboard. Did you have WebPath set in your 3.8 install? Yes, I set it in my 3.8 install. Did you have a customized search format? No. Please provide your sanitized RT_SiteConfig.pm Here's my config: [root@debian ~]#

[rt-users] logged out when requesting a ticket page

Hi all, I upgraded an rt4 system manually for testing reason and imported a database from an 3.8.8 installation. Apart from the DB and the RT_SiteConfig.pm no changes/customizations have been done yet. I use Apache and mod_perl with the simple config: VirtualHost rt2.abc.de ### Optional

Re: [rt-users] repetitive browser authentication

-boun...@lists.bestpractical.com] Im Auftrag von Kevin Falcone Gesendet: Donnerstag, 17. März 2011 16:51 An: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] repetitive browser authentication On Thu, Mar 17, 2011 at 03:52:11PM +0100, Obando, David DE - EV wrote: I don't use different

Re: [rt-users] repetitive browser authentication

Hi, thanks for the hint, but I don't have a trailing slash in my $WebBaseURL. Regards, David -Ursprüngliche Nachricht- Von: Florian Hinzmann [mailto:m...@fhinzmann.de] Gesendet: Freitag, 18. März 2011 10:15 An: Obando, David DE - EV Cc: rt-users@lists.bestpractical.com Betreff: Re

[rt-users] repetitive browser authentication

Dear all, I installed a new system with RT 3.8.8. I'm wondering why I have to authenticate again after successful authentication. Example: I login to rt RT webinterface and in a second step I click an RT link in an e-mail to a new ticket. A new browser tab opens and I have to authenticate

Re: [rt-users] repetitive browser authentication

, David DE - EV wrote: Dear all, I installed a new system with RT 3.8.8. I'm wondering why I have to authenticate again after successful authentication. Example: I login to rt RT webinterface and in a second step I click an RT link in an e-mail to a new ticket. A new

[rt-users] Migration RT 3.6.3 to 3.8.8

Hi all, I'm about to migrate an old RT 3.6.3 system on a new (virtual) machine with version 3.8.8. I imported the old database (MySQL) and run the upgrade-schema-Script, no problem with that. After setting up the new system I imported another dump from the old (still in use) system. All my

Re: [rt-users] Migration RT 3.6.3 to 3.8.8

: [rt-users] Migration RT 3.6.3 to 3.8.8 On Tue, Feb 01, 2011 at 09:52:49AM +0100, Obando, David DE - EV wrote: Hi all, I'm about to migrate an old RT 3.6.3 system on a new (virtual) machine with version 3.8.8. I imported the old database (MySQL) and run the upgrade-schema-Script

Re: [rt-users] Browser (Firefox) does not save username and passwords

. Januar 2011 15:05 An: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] Browser (Firefox) does not save username and passwords On Wed, Jan 05, 2011 at 02:17:49PM +0100, Obando, David DE - EV wrote: I already change the code (Elements/Login) and removed the autocomplete=off parameter

[rt-users] Browser (Firefox) does not save username and passwords

Hi all, I'm about to migrate an old RT 3.6.3 setup to a new v3.8.8 machine. On the new installation, login data (user and password) are not stored by the browser. On my old 3.6.3 version this works and I also want this behaviour in the new version. I already change the code (Elements/Login) and

[rt-users] interntal and external access

Dear all, I need to enable internal and external access to my RT. Internal (LAN) access works with NTLM authentication, external (Internet) should work with Apache authentication. I tried using two virtual hosts, internal on port 80, external on port 443 (https). It failed because of $WebBaseURL,

AW: [rt-users] resctricting rights per queue

:44 An: Obando, David DE - EV Cc: rt-users@lists.bestpractical.com Betreff: Re: [rt-users] resctricting rights per queue Obando, I need to know how you have the Queues (A thru D) set up in terms of global rights, Group rights to a Queue, and individual user rights. The RT Essentials

[rt-users] resctricting rights per queue

Dear all, I'm using a 3.6.3 system and I want to set up a group with dispatching rights (taking, editing, resolving tickets) on a queue basis. This group should only see tickets in queues A and B and no tickets in queues C and D. How can I restrict their rights that they are not at all able to

[rt-users] RT at a glance

Dear all, I currently run a v3.4.1 system and am about to replace it by a new v3.6.3 system (on new hardware). I need to make several customizations in the RT at glance page (mainly other searches). When I make these customizations in the WebGUI as root I guess they are stored in the DB. Is it

[rt-users] importing users

Dear all, I have a bunch of users (in a csv file) and would like to import them into RT. What is the best way to do it? Best regards, David David Obando Webmaster/Systemadministrator Egmont Ehapa Verlag GmbH Wallstraße 59 10179 Berlin Germany Phone: +49 30 240080 Direct: +49 30 24008361

[rt-users] multiple instances

Dear all, I'm using RT for about two years now and I like to upgrade it and adapt it to our changed requirements. The upgrade from 3.4.1 (Debian Sarge, self installed) to 3.6.1 (Debian Etch, deb) is not a big thing, upgrading the database worked without any problems. My old system was one