[rt-users] Configure Email Interface
Hi I have my Organization mail server on MS Exchange server. How can I make RT which is installed on other Linux box to have following :- 1. Any replies to ticket will automatically be appended to history of the Ticket 2. Whenever someone sends an email to rt@example.com - it either creates a new ticket or appends the conversation to existing ticket if mentioned in Subject line..? 3. How to setup a mailgate..? -- Thanks Regards, -Piyush Mo.: 091-9910904233 Mail: piyku...@gmail.com Web: http://piyush.me/ -In a world without fences, limits, boundaries and walls, Who needs Windows and Gates? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT : OpenNMS
Hi Friends, Just started using RT : Couple of questions plz !! 1. I have enabled the RT plugin inside OpenNMS to integrate it with default installation of RT and create a Queue (OpenNMS). Now is there a way / scrip to assign the ticket based on Server List to owner defined and in different Queue..? 2. Is there a way I can automatically create a ticket using some shell script..?? 3. I have also been able to successfully integrate RT with LDAP (AD) using RT-Authen-ExternalAuth plugin !! Is there a script which can import the LDAP users to RT : currently only the users which login to the system have there Users created in RT !! In case someone had already written a import script to get all the LDAP users created in RT - please share the info !! Thanks a lot!! 4. If I have a mail coming from open...@exampledomain.com - how to integrate that the replies from people through my SMTP server get appended to the history of the Ticket itself .? -- Thanks Regards, -Piyush Mail: piyku...@gmail.com Web: http://piyush.me/ -In a world without fences, limits, boundaries and walls, Who needs Windows and Gates? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT : OpenNMS
can someone please reply on below queries . Thanks! On Fri, Mar 26, 2010 at 9:13 PM, Piyush Kumar piyku...@gmail.com wrote: Hi Friends, Just started using RT : Couple of questions plz !! 1. I have enabled the RT plugin inside OpenNMS to integrate it with default installation of RT and create a Queue (OpenNMS). Now is there a way / scrip to assign the ticket based on Server List to owner defined and in different Queue..? 2. Is there a way I can automatically create a ticket using some shell script..?? 3. I have also been able to successfully integrate RT with LDAP (AD) using RT-Authen-ExternalAuth plugin !! Is there a script which can import the LDAP users to RT : currently only the users which login to the system have there Users created in RT !! In case someone had already written a import script to get all the LDAP users created in RT - please share the info !! Thanks a lot!! 4. If I have a mail coming from open...@exampledomain.com - how to integrate that the replies from people through my SMTP server get appended to the history of the Ticket itself .? -- Thanks Regards, -Piyush Mail: piyku...@gmail.com Web: http://piyush.me/ -In a world without fences, limits, boundaries and walls, Who needs Windows and Gates? -- Thanks Regards, -Piyush Mo.: 091-9910904233 Mail: piyku...@gmail.com Web: http://piyush.me/ -In a world without fences, limits, boundaries and walls, Who needs Windows and Gates? Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
