Jim,
I did it the following way in RT 4.0.5:
Copied share/html/Ticket/Create.html into the local/html/Ticket directory,
changed the Init callback line in Create.html to make:
$m-callback( CallbackName = Init, ARGSRef = \%ARGS, QueueObj = QueueObj );
Copied original Create.html into local
[rt-users-boun...@lists.bestpractical.com] on behalf of Kevin Falcone
[falc...@bestpractical.com]
Sent: 13 March 2012 15:29
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Change Ticket Creation form for only one queue
On Tue, Mar 13, 2012 at 10:31:34AM +, Renney, Paul wrote
I've been asked if it's possible to change the 'look and feel' of the Create
Ticket and Modify Ticket forms for one particular queue. Care must be taken not
to change any of the forms for other queues, and only these forms must be
changed.
As well as the colour and font on the forms, there
, Mar 02, 2012 at 01:54:08PM +, Renney, Paul wrote:
On the create ticket form I need to act upon a change to a drop down menu
for a custom field
(for this example 'Customer'), look up this value in a database table for
a resulting default
priority, and change the value
Hello,
On the create ticket form I need to act upon a change to a drop down menu for a
custom field (for this example 'Customer'), look up this value in a database
table for a resulting default priority, and change the value in the priority
drop down.
Ordinarily this wouldn't be hard in a
