It seems by default when a ticket is closed and someone emails into
the comment address, it doesn't re-open the ticket, which can caused
missed emails, etc.
Is there a way to have RT re-open the ticket if it detects a comment,
once closed?
Thanks!
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customer reply to closed ticket, it's re-opened.
Why you would like to have ticket re-open when someone (not customer)
comments?!?
On Friday, 26. Marchta 2010 18:51:40 Tyler Hall wrote:
It seems by default when a ticket is closed and someone emails into
the comment address, it doesn't re-open
Thanks, works perfectly!
On Fri, Mar 26, 2010 at 11:38 AM, Kevin Falcone
falc...@bestpractical.com wrote:
On Fri, Mar 26, 2010 at 10:17:14AM -0700, Tyler Hall wrote:
We use comments to talk to vendors, therefore when a vendor replies
and the ticket is closed it doesn't do us much good.
Just
3.8.2
On Mon, Jan 4, 2010 at 1:57 PM, William Graboyes
william.grabo...@theportalgrp.com wrote:
Hi Tyler,
What version of rt are you using?
Thanks,
Bill
On Mon, Jan 4, 2010 at 12:48 PM, Tyler Hall ty...@tylerhall.net wrote:
Some kind of readable text
William -
I am assuming that you want the contents of the replies and comments to go
to the men upstairs.
You are correct. I'll upgrade and see if that will meet my needs.
Thanks
___
All -
Is it possible for RT to add an email into a ticket, however do not
send an auto response, just for certain from addresses?
Thanks!
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help:
Is it possible to automatically add people to requestors if they are CC'd in
the email?
A lot of times customers will email their group and email us, therefore when
we reply it will only get sent to them.
Thanks.
___
Does anyone know of an add-on to help manage replies within RT? I'm looking
for something to hide the original email when someone replies to a ticket?
That way, when we view tickets it's not 50 pages long and only 20 pages of
real replies, the other 30 just original/reply data.
If that's not
