Re: [rt-users] Couldn't create object
I don't know. I reinstalled it few dozen times and it helped -- Regards, Vitaly Tskhovrebov Senior System Administrator 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Customize ticket display
Yes, you can. Every page is consists of Callbacks. Just copy Display page to local folder by same path and add needed callbacks copy-pasted from basics page into it. I think you have to manage to do that less then an hour. I did. -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] AdminCC and requestor mailings
Thank you very much! I salute you, sir. On 6/20/2011 8:40 PM, Kenneth Crocker wrote: Sorry for the typo. This is the code we use: -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT4 rt-server fcgi
On 6/20/2011 6:16 PM, Kevin Falcone wrote: external fcgi server? We don't include one. Thanks, Kevin. Why not? :-) I do understand it's maintainers' job to do so for OS they are responsible, but I'd like to have some reference script at last. -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training: http://bestpractical.com/services/training.html
[rt-users] AdminCC and requestor mailings
Hello. I'm using group for AdminCC the queue. Eventually, member of AdminCC created ticket, so he became requester. When owner of ticket reply him, requestor receives duplicate email notification: one for requestor, and the same for AdminCC. Is there any way to get rid of duplicate emails? RT4. -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training: http://bestpractical.com/services/training.html
[rt-users] RT4 rt-server fcgi
Hello. I'm using RT4. While it's clear how to run it with nginx, it's still not clear for me, is there an init script for rt-server to put it to appropriate runlevel? -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training: http://bestpractical.com/services/training.html
[rt-users] Couldn't create object
Hello. Taking error like: Couldn't create object file /opt/rt4/var/mason_data/obj/3452818388/standard/Admin/Queues/Scrips.html.obj: Permission denied apache is running under apache user. [root@nixtool Queues]# ls -l total 92 -rw-r--r-- 1 apache apache 3965 Jun 13 11:52 CustomFields.html.obj -rw-r--r-- 1 apache apache 4733 Jun 13 03:04 GroupRights.html.obj -rw-r--r-- 1 apache apache 9570 Jun 13 03:04 index.html.obj -rw-r--r-- 1 apache apache 23046 Jun 13 03:04 Modify.html.obj -rw-r--r-- 1 apache apache 14226 Jun 14 07:33 People.html.obj -rw-r--r-- 1 apache apache 3637 Jun 13 11:52 Templates.html.obj [root@nixtool Queues]# pwd /opt/rt4/var/mason_data/obj/3452818388/standard/Admin/Queues So it's created somehow other files. What's wrong with Scrips? RT4 -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] Couldn't create object
On 6/18/2011 7:03 PM, Ruslan Zakirov wrote: Do `ls -la`. Probably dir itself is not writable. [root@nixtool Queues]# ls -la total 108 drwxr-xr-x 2 apache apache 4096 Jun 14 07:33 . drwxr-xr-x 10 apache apache 4096 Jun 13 11:49 .. -rw-r--r-- 1 apache apache 3965 Jun 13 11:52 CustomFields.html.obj -rw-r--r-- 1 apache apache 4733 Jun 13 03:04 GroupRights.html.obj -rw-r--r-- 1 apache apache 9570 Jun 13 03:04 index.html.obj -rw-r--r-- 1 apache apache 23046 Jun 13 03:04 Modify.html.obj -rw-r--r-- 1 apache apache 14226 Jun 14 07:33 People.html.obj -rw-r--r-- 1 apache apache 3637 Jun 13 11:52 Templates.html.obj -- Regards, Vitaly Tskhovrebov Senior System Administrator U.S. +1 (206) 905-9939 Russia +7 911 094-2035 2011 Training: http://bestpractical.com/services/training.html
[rt-users] RT plugin
Hi. I've created additional functionality to the web interface, but to implement it, I have to add one Javascript file to Ticket.html and register one function to execute onload(). I've did it manually, but it seems to be an ugly hack. How do I create an installable plugin to handle situation correctly? Thanks, Vitaly.
[rt-users] custom field description in scrip
Guys, I would like to get description of Custom Field Value selected. I digged to RT code, but it seems too complicated for me. Please help somebody with CF object model or solution. smime.p7s Description: S/MIME cryptographic signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] New installation: clicking Update Ticket generates a bad URL
Check your RT_SiteConfig.pm for values like WebBaseURL. May be you should add slash to URL. -- Vitaly. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Paul Waterstraat Sent: Friday, April 16, 2010 4:45 AM To: rt-users@lists.bestpractical.com Cc: za...@oxfordsuites.com Subject: [rt-users] New installation: clicking Update Ticket generates a bad URL When I Comment or Reply to a ticket in RT 3.8.7, enter a message, and then hit the Update Ticket button, an apparently bad URL is generated. E.g.: http://request.geology.ucdavis.eduticket/Display.html? id=2results=bd10...[stuff deleted] My RT site is: http://request.geology.ucdavis.edu If I modify the portion .eduticket/ to .edu/Ticket/ in the URL bar then I am taken to a: Results o Message recorded page. So, why no slash / and a lowercase t instead of uppercase T in Ticket? If I leave the Message area blank, I get taken to a working URL: http://request.geology.ucdavis.edu/Ticket/Update.html - Paul. --- --- system config (abbreviated) RT v3.8.7 Perl v5.8.8 under linux # THE WEBSERVER: Set($WebPath , ); Set($WebBaseURL , http://request.geology.ucdavis.edu;); Set($WebURL , http://request.geology.ucdavis.edu;); - Browser: same result in Safari (Mac) v4.0.5, and Firefox (Mac) v3.6.3 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com smime.p7s Description: S/MIME cryptographic signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] quote warping
Guys, When someone replies using web-interface he obtains a quotation inserted to reply window like that: Lorem ipsum dolor sit amet, consectetur adipiscing\n elit.\n Proin imperdiet, risus vel sagittis ultrices, metus\n dui tempor quam, eget imperdiet nulla est non elit.\n Morbi faucibus varius diam, et congue ligula dapibus\n non. Duis pulvinar rhoncus molestie. When origin was: Lorem ipsum dolor sit amet, consectetur adipiscing elit.\n Proin imperdiet, risus vel sagittis ultrices, metus dui tempor quam, eget imperdiet nulla est non elit.\n Morbi faucibus varius diam, et congue ligula dapibus non. Duis pulvinar rhoncus molestie. What should I do to have the origin in the reply text field whithout any symbols and, most of all, warping? smime.p7s Description: S/MIME cryptographic signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] rt emailing extra line breaks
We're doing a lot of emailing through RT. So we have an issue, when quotation has much more line breakes, then in original letters. It seems like RT doing s/\n/\n\n/ every time. I.e.: From: me To: him Subject: [RT #1] some ticket Some text here And here And here again If answer this message, we receive from RT like that: From: him To: me Subject: RE: [RT #1] some ticket Here's an answer And more of the words ---Original Message--- From: me To: him Subject: [RT #1] some ticket Some text here And here And here again smime.p7s Description: S/MIME cryptographic signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Escalate dialog modification
Hey guys, I would like to have a chance to choose not only queue, but a responsible person too when escalating ticket on Display page. What should I do to make such option live? smime.p7s Description: S/MIME cryptographic signature Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Multi-threaded FCGI
Hey guys, How do you think, couldn't be better to support RT with multithreaded FCGI for faster responses? I've got 4 CPU here and I would like to load them all. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Centos 5.4 + FCGI + Unicode in messages = Failure
Yes, this worked. Thanks a lot. -Original Message- From: Ruslan Zakirov [mailto:ruslan.zaki...@gmail.com] Sent: 15 марта 2010 г. 21:51 To: Vitaly Tskhovrebov Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Centos 5.4 + FCGI + Unicode in messages = Failure Hello Vitaly. Downgrade FCGI module to version 0.68. On Mon, Mar 15, 2010 at 7:20 PM, Vitaly Tskhovrebov vitaly.tskhovre...@exigenservices.com wrote: Hi. I have some curious situation here. If I install RT-3.8.7 from the box on default Ubuntu installation then Unicode works very good. But if I use gentoo 10.1 or centos 5.4 (with enabled Unicode support), then I can't create or list a ticket with Unicode characters with that Error: Wide character in FCGI::Stream::PRINT at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm line 105. Can you please help me with that? MySQL 5.0.77, 5.0.84, 5.1 Perl 5.8.8, 5.10.1 Here's other configuration options: [snip] -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Centos 5.4 + FCGI + Unicode in messages = Failure
Hi. I have some curious situation here. If I install RT-3.8.7 from the box on default Ubuntu installation then Unicode works very good. But if I use gentoo 10.1 or centos 5.4 (with enabled Unicode support), then I can't create or list a ticket with Unicode characters with that Error: Wide character in FCGI::Stream::PRINT at /usr/lib/perl5/site_perl/5.8.8/HTML/Mason/CGIHandler.pm line 105. Can you please help me with that? MySQL 5.0.77, 5.0.84, 5.1 Perl 5.8.8, 5.10.1 Here's other configuration options: Perl v5.8.8 under linux Apache::Session v1.88; Apache::Session::Generate::MD5 v2.12; Apache::Session::Lock::MySQL v1.01; Apache::Session::MySQL v1.01; Apache::Session::Serialize::Storable v1.01; Apache::Session::Store::DBI v1.02; Apache::Session::Store::MySQL v1.04; AutoLoader v5.60; base v2.07; bytes v1.02; Cache::Simple::TimedExpiry v0.27; capitalization v0.03; Carp v1.04; CGI v3.49; CGI::Cookie v1.29; CGI::Fast v1.08; CGI::Util v3.48; Class::Accessor v0.34; Class::Accessor::Fast v0.34; Class::Container v0.12; Class::Data::Inheritable v0.08; Class::Inspector v1.24; Class::ISA v0.33; Class::ReturnValue v0.55; Clone v0.31; constant v1.05; CSS::Squish v0.09; Cwd v3.31; Data::Dumper v2.125; Date::Format v2.24; Date::Parse v2.30; DateTime v0.54; DateTime::Duration v0.54; DateTime::Helpers v0.54; DateTime::Infinite v0.54; DateTime::Locale v0.44; DateTime::TimeZone v1.13; DateTime::TimeZone::Floating v0.01; DateTime::TimeZone::Local v0.01; DateTime::TimeZone::OffsetOnly v0.02; DateTime::TimeZone::UTC v0.01; DBD::mysql v4.012; DBI v1.609; DBIx::SearchBuilder v1.56; DBIx::SearchBuilder::Union v0; DBIx::SearchBuilder::Unique v0.01; Devel::StackTrace v1.22; Devel::StackTraceFrame v1.22; Devel::Symdump v2.08; Digest::base v1.00; Digest::MD5 v2.36; DynaLoader v1.05; Email::Address v1.889; Encode v2.39; Encode::Alias v2.12; Encode::Config v2.05; Encode::Encoding v2.05; Errno v1.0901; Exception::Class v1.29; Exception::Class::Base v1.20; Exporter v5.58; Exporter::Heavy v5.58; FCGI v0.69; Fcntl v1.05; File::Basename v2.74; File::Glob v1.05; File::Path v1.08; File::ShareDir v1.01; File::Spec v3.31; File::Spec::Unix v3.3; File::Temp v0.22; FileHandle v2.01; FindBin v1.47; HTML::Element v3.23; HTML::Entities v1.35; HTML::Formatter v2.04; HTML::FormatText v2.04; HTML::Mason v1.44; HTML::Mason::CGIHandler v1.00; HTML::Mason::Exception v1.1; HTML::Mason::Exception::Abort v1.1; HTML::Mason::Exception::Compilation v1.1; HTML::Mason::Exception::Compilation::IncompatibleCompiler v1.1; HTML::Mason::Exception::Compiler v1.1; HTML::Mason::Exception::Decline v1.1; HTML::Mason::Exception::Params v1.1; HTML::Mason::Exception::Syntax v1.1; HTML::Mason::Exception::System v1.1; HTML::Mason::Exception::TopLevelNotFound v1.1; HTML::Mason::Exception::VirtualMethod v1.1; HTML::Mason::Exceptions v1.43; HTML::Parser v3.55; HTML::Scrubber v0.08; HTML::Tagset v3.10; HTML::TreeBuilder v3.23; I18N::LangTags v0.35; I18N::LangTags::Detect v1.03; integer v1.00; IO v1.22; IO::File v1.13; IO::Handle v1.25; IO::InnerFile v2.110; IO::Lines v2.110; IO::ScalarArray v2.110; IO::Seekable v1.1; IO::WrapTie v2.110; IPC::Open2 v1.02; IPC::Open3 v1.02; List::MoreUtils v0.22; List::Util v1.23; Locale::Maketext v1.09; Locale::Maketext::Fuzzy v0.10; Locale::Maketext::Lexicon v0.79; Locale::Maketext::Lexicon::Gettext v0.17; Log::Any v0.11; Log::Dispatch v2.26; Log::Dispatch::Base v2.26; Log::Dispatch::Output v2.26; Log::Dispatch::Screen v2.26; Log::Dispatch::Syslog v2.26; Mail::Address v2.06; Mail::Field v2.06; Mail::Field::AddrList v2.06; Mail::Field::Date v2.06; Mail::Field::Generic v2.06; Mail::Header v2.06; Mail::Internet v2.06; Mail::Mailer v2.06; Mail::Util v2.06; MIME::Base64 v3.07; MIME::Body v5.427; MIME::Decoder v5.427; MIME::Decoder::NBit v5.427; MIME::Entity v5.427; MIME::Field::ContDisp v5.427; MIME::Field::ConTraEnc v5.427; MIME::Field::ContType v5.427; MIME::Field::ParamVal v5.427; MIME::Head v5.427; MIME::Parser v5.427; MIME::QuotedPrint v3.07; MIME::Tools v5.427; MIME::Words v5.427; Module::Versions::Report v1.06; overload v1.04; Params::Util v1.00; Params::Validate v0.95; PerlIO v1.04; PerlIO::scalar v0.04; POSIX v1.09; re v0.05; Regexp::Common v2010010201; Regexp::Common::delimited v2010010201; RT v3.8.7; RT::Interface::Email v2; RT::Interface::Web::Request v0.30; Scalar::Util v1.23; SelectSaver v1.01; Socket v1.78; Storable v2.15; strict v1.03; Symbol v1.06; Sys::Syslog v0.27; Text::Template v1.45; Text::Wrapper v1.02; Time::HiRes v1.9717; Time::JulianDay v2003.1125; Time::Local v1.11; Time::ParseDate v2006.0814; Time::Timezone v2006.0814; Time::Zone v2.24; UNIVERSAL v1.01; UNIVERSAL::require v0.13;
