In the Tickets Search Builder try New Advanced and
add Type = 'approval'
By default it only searches for Type = 'ticket'
Cheers,
Alister West alis...@gossamer-threads.com
w: http://www.gossamer-threads.com
t: +1.604.687.5804 f: +1.604.687.5806
On 10-09-01 09:37 AM, Josh Narins wrote
to almost bare-bones and their
'Approval' link (not surprisingly) disappeared.
What is the minimum amount of rights needed to do this?
My ApprovalTicketRequests are in a ApprovalsCA queue.
Thanks in advance,
/Alister
P.S. Here is some extra info for what I have done with my RT install
Found it. It was a global setting.
Configuration Global Group Rights $mygroup ShowApprovalsTab
Cheers,
Alister West alis...@gossamer-threads.com
http://www.gossamer-threads.com
What permissions must I give to a certain user/group to enable the
'Approval' left-hand-nav menu item?
RT
\.mydomain\.com$');
http://wiki.bestpractical.com/view/RTAddressRegexp
Cheers,
Alister West alis...@gossamer-threads.com
w: http://www.gossamer-threads.com
t: +1.604.687.5804 f: +1.604.687.5806
On 10-08-30 11:10 AM, Codatel Lists wrote:
In the rt config file I have the following line
Set
to make the Unit area mandatory so that when a ticket is
escalated the approval request is sent to the correct person for signoff.
Am I completely off track here?
Is there a much easier way to do what I need to do?
Any/all suggestions/ideas welcome.
Cheers,
/Alister
On Tue, 24 Aug 2010 22:34:16
to make the Unit area mandatory so that when a ticket is
escalated the approval request is sent to the correct person for signoff.
Am I completely off track here?
Is there a much easier way to do what I need to do?
Any/all suggestions/ideas welcome.
Cheers,
/Alister
On Tue, 24 Aug 2010 22:34:16
Hi rt-users,
I want to extend QuickCreate to adjust a CustomField on the homepage.
I was unable to add a CF easily in index.html with the CreateTicket()
command.
Here is what I did to get it working - I'm unsure if its the best way or
not.
After going through RT::Interface::Web::CreateTicket
a scrip on the ChangeQueue
event but I can't workout how to stop a transaction.
Has anyone done this before or know an approach I could use?
Thanks in advance,
/Alister
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
' group.
Unfortunately I get the error Predefined search My Service Requests not
found when logging in as the Support user Phil.
Have I missed something simple with my Permissions settings?
Thanks in advance,
Alister
--
Alister West alis...@gossamer-threads.com
w: http://www.gossamer
,
Alister West alis...@gossamer-threads.com
On 10-08-20 10:58 AM, Alister West wrote:
Hi,
I have a new install of RT and would like to change the default
RT-at-a-Glance for everyone.
I followed the instructions on the wiki here and I have it working for
the root user.
http
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