Re: [rt-users] Tickets in Approval queue hard to find

2010-09-01 Thread Alister West
In the Tickets Search Builder try New Advanced and add Type = 'approval' By default it only searches for Type = 'ticket' Cheers, Alister West alis...@gossamer-threads.com w: http://www.gossamer-threads.com t: +1.604.687.5804 f: +1.604.687.5806 On 10-09-01 09:37 AM, Josh Narins wrote

[rt-users] Approval link missing

2010-09-01 Thread Alister West
to almost bare-bones and their 'Approval' link (not surprisingly) disappeared. What is the minimum amount of rights needed to do this? My ApprovalTicketRequests are in a ApprovalsCA queue. Thanks in advance, /Alister P.S. Here is some extra info for what I have done with my RT install

Re: [rt-users] Approval link missing

2010-09-01 Thread Alister West
Found it. It was a global setting. Configuration Global Group Rights $mygroup ShowApprovalsTab Cheers, Alister West alis...@gossamer-threads.com http://www.gossamer-threads.com What permissions must I give to a certain user/group to enable the 'Approval' left-hand-nav menu item? RT

Re: [rt-users] RTAddressRegexp

2010-08-30 Thread Alister West
\.mydomain\.com$'); http://wiki.bestpractical.com/view/RTAddressRegexp Cheers, Alister West alis...@gossamer-threads.com w: http://www.gossamer-threads.com t: +1.604.687.5804 f: +1.604.687.5806 On 10-08-30 11:10 AM, Codatel Lists wrote: In the rt config file I have the following line Set

Re: [rt-users] Changing when a custom field is validated

2010-08-25 Thread alister
to make the Unit area mandatory so that when a ticket is escalated the approval request is sent to the correct person for signoff. Am I completely off track here? Is there a much easier way to do what I need to do? Any/all suggestions/ideas welcome. Cheers, /Alister On Tue, 24 Aug 2010 22:34:16

Re: [rt-users] Changing when a custom field is validated

2010-08-25 Thread alister
to make the Unit area mandatory so that when a ticket is escalated the approval request is sent to the correct person for signoff. Am I completely off track here? Is there a much easier way to do what I need to do? Any/all suggestions/ideas welcome. Cheers, /Alister On Tue, 24 Aug 2010 22:34:16

[rt-users] Adding a CF with QuickCreate and index.html

2010-08-25 Thread alister
Hi rt-users, I want to extend QuickCreate to adjust a CustomField on the homepage. I was unable to add a CF easily in index.html with the CreateTicket() command. Here is what I did to get it working - I'm unsure if its the best way or not. After going through RT::Interface::Web::CreateTicket

[rt-users] Changing when a custom field is validated

2010-08-24 Thread alister
a scrip on the ChangeQueue event but I can't workout how to stop a transaction. Has anyone done this before or know an approach I could use? Thanks in advance, /Alister RT Training in Washington DC, USA on Oct 25 26 2010 Last one this year -- Learn how to get the most out of RT!

[rt-users] Permissions for saved search on RT at a Glance

2010-08-20 Thread Alister West
' group. Unfortunately I get the error Predefined search My Service Requests not found when logging in as the Support user Phil. Have I missed something simple with my Permissions settings? Thanks in advance, Alister -- Alister West alis...@gossamer-threads.com w: http://www.gossamer

Re: [rt-users] Permissions for saved search on RT at a Glance

2010-08-20 Thread Alister West
, Alister West alis...@gossamer-threads.com On 10-08-20 10:58 AM, Alister West wrote: Hi, I have a new install of RT and would like to change the default RT-at-a-Glance for everyone. I followed the instructions on the wiki here and I have it working for the root user. http