By the way
what do you mean by : I only see in text mode ?
HTML is text :)
wouldn't you have 404 http errors too ?
I mean wouldn't apache fail to serve some js / images ?
wouldn't you be missing some aliases in your apache configuration scripts ?
If you mean you lack images, then it means
ty chan a écrit :
Hi all, i am try to setup rt.3.8.2 on CentOS5.3. So far, the installation
goes well by following your step. but i got stuck at HTML::Mason
dependency when i run make testdeps. i do can install HTML::Mason via
YUM but it is 1.35 while rt.3.8.2 needs 1.36. i had tried looking
ty chan a écrit :
Hi Julien,
No problems, no fun.
[Tue May 05 16:27:58 2009] [warn] mod_fcgid: stderr: [Tue May 5 09:27:58
2009] [crit]: no such exception class HTML::Mason::Exception::Abort at
/usr/lib/perl5/site_perl/5.8.8/HTML/Mason/Exceptions.pm line 113.
Hello
Uday Dey a écrit :
Hi,
I am trying to generate a report for fetching the instance name,
the related services and what is the downtime for each one of them.
I have figured out something like this:
select t.id, t.queue, t.owner, substr(t.subject,1,20) subject,
Quick and dirty way :
replace bp_logo.gif with your logo (even if is a png) (look in the css for
its emplacement. Browser actually don't really care about the extension.
Less dirty modify the css.
RT has a semi rigid fixed layout, so I dearly advise to choose a logo of
the size of RT logo.
Hello,
I have a scrip working well, but I am fairly unsatisfied with it ; I dont
find it elegant. So if you have any opinions regarding improvement of my
solution, please share. ;)
Problem:
A customer want to open ticket and a subsitute to handle Questions and
Answers. Still the customer want
Like this ?
This attached chart is made by RTx-Statistics.
The only drawback is that it is not as flexible and cool as Dashboard /
native Chart in their elaboration/subscription. You have only some
pre-defined request availbale and no howto for adding new one.
Native Graph have a two
Hello :
Customer needs : LinearEscalate + still seing prio (dec/incr)easing after
a ticket is due.
Solution a little patch on LinearEscalate (as shiped in rt3.8.2).
If it can help.
Friendly
--
Julien Tayon // digital craftsman // making things simpler (when possible)
Clothes make the man.
Hello,
in ./html/Callbacks/Timeline/Ticket/Elements/Tabs/Default
it was written
$tabs-{j} = { path = Search/Timeline.html$args,
title = loc('Timeline'),
separator = 1,
};
which is the default tab for BulkUpdate
Hello,
After some rights problems due to umask 0007 when installing plugins, I
finally installed
- RTx::Statistics
- EmailCompletion
- Calendar
- timeline
- RightMatrix
- CloneQueue
But strangely :
1) BulkUpdate Disappeared
2) my SetPlugins was empty in RT_SiteConfig.pm but plugins were still
Hello,
I have :
- installed a RT with a makedeps, fixdeps...
- used the regulat /opt/rt3 directory for rt
- taken the regular 3.8.2 from bestpratical
- installed Plugins with CPAN with $RTHOME=/opt/rt3
- Plugins are presents
- Set(@Plugins, qw(RT::Extension::QueueWizard RTx::Calendar
jul a écrit :
Hello,
But still none of the plugins works (meaning my RT is behaving the same
without plugins altering its appearance or behaviour), and it puzzles me.
PLugins are installed (it seems) but not functionning.
Is there a checklist, a troubleshooting method a list of point I
jul a écrit :
It would sure puzzle me (I see no reason why it would be the problem).
Sure asking questions helps the one on ask to solve the problem :)
Well an older debian packaged version was conflicting : the path for
plugins previously installed was overriding the path for the actual
Hello,
I discovered I had mistakes in my scrips (forgot the -ISO cast), but I am
puzzled :
is it normal that my table and field name are lower case even though I
installed request tracker with the rt-setup-database script ?
Will it be a problem upgrading ?
Here is a short sample of
Hi,
How do I return a Result when refusing a transaction so that user know
what they did wrong (in my case, I just check that a customField is not
null is selected Queue)
Condition : OnResolve
Action: User Defined
Stage:Transaction Create.
# Only do it for certain queues.
my @queues =
custom perl package that will ruin
your support.
Plan to tune apache ;) and do a little perl.
Have fun
Jul
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