Thanks all. Worked like a charm! -RickOn Aug 05, 2013, at 04:20 PM, window camera front...@me.com wrote:Hi AllCould someone point me in the right direction of how we would go about creating bullets and other custom fields for the front dashboard that is used by customer who create tickets? We'd
Hi AllCould someone point me in the right direction of how we would go about creating bullets and other custom fields for the front dashboard that is used by customer who create tickets? We'd like to create bullets and fields (that are mandatory to choose at least one), for say
this? I'm on RT 4.013. Perhaps the extension is just not compatible?Thank you!-RSent from iCloudOn Aug 01, 2013, at 04:29 PM, Kevin Falcone falc...@bestpractical.com wrote:On Thu, Aug 01, 2013 at 06:28:41PM +0000, window camera wrote:Does anyone know how to use this or where to find the Summery By U
Thanks Nathan. Yes, I have cleared the Mason cache and the browser cache.Still, unfortunately, I don't see any option anywhere for the GNATT reports. Perhaps the GNATT extension is not compatible with RT 4.013? May I ask where the GNATT extension is supposed to show up in the GUI? Thank you-RSent
falc...@bestpractical.com wrote:On Fri, Aug 02, 2013 at 01:45:03PM +, window camera wrote:So now that I added it via Edit, I'm getting "internal error" and it doesn't show up. You said you registered the component in HomepageComponents, did you also enable it as a plugin? The rt.lo
t compatible with RT 4.13?Thank youRickSent from iCloudOn Aug 02, 2013, at 11:49 AM, Kevin Falcone falc...@bestpractical.com wrote:On Fri, Aug 02, 2013 at 03:33:48PM +, window camera wrote:You said you registered the component in HomepageComponents, did youalso enable it as a plugin?Yes, I did. H
how to use them I guess.Thanks againSent from iCloudOn Aug 02, 2013, at 10:50 AM, Darin Perusich da...@darins.net wrote:Under Links next to Graph when viewing a ticket. On Fri, Aug 2, 2013 at 10:38 AM, window camera front...@me.com wrote:May I ask where the GNATT extension is supposed to show up
:03:32PM +, window camera wrote:This is wrong. Always make your changes in RT_SiteConfig.pm, never inRT_Config.pm or they'll be lost when you upgrade.Yes, I know it's wrong to do it there. Had no choice though.There was absolutely no information or documenation on how tosetup "HomepageComp
You've not followed my instructions if you have that error.I wouldn't assume that. But thank you for taking the time to help.Best-RickSent from iCloudOn Aug 02, 2013, at 02:03 PM, Kevin Falcone falc...@bestpractical.com wrote:On Fri, Aug 02, 2013 at 05:53:51PM +, window camera wrote:I still
Thanks Thomas. This worked for me. (I'm a newbie, so just learning the ropes.)RickOn Jul 23, 2013, at 05:43 PM, Thomas Sibley t...@bestpractical.com wrote:On 07/23/2013 02:31 PM, window camera wrote:Thanks. Unfortunately there is nothing like that in the latest RTversion. Plus
Hello AllI've tried to add a person in our RT, but it says "email already in use", and doesn't let me create the new user.I query everything I can find, but nothing comes up.Obviously this is a user who doesn't have an account yet, but was included in one of the ticket emails. However, I'm unclear
users-boun...@lists.bestpractical.com] On Behalf Of window camera Sent: Tuesday, July 23, 2013 3:58 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Error when adding user to RT 4 (email exists)Hello AllI've tried to add a person in our RT, but it says "email already in use", and doesn't let me create
Hello All!Was wondering if you have some expert experience setting up Apache2 (CentOS) with SSL to be usesd with Request Tracker 4.Been working on it a few days, but so far, no luck. I'm new to Apache.My RT installation is located here on the server CentOS 6.4: /MYRT/share/htmlWhen I try to go to
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