<<You said you registered the component in HomepageComponents, did you
also enable it as a plugin?>>
Yes, I did. Homepagecomponents setting is in RT_Config.pm:
And the plugin setting is in RT_SiteConfig.pm.
Is there anyway that you know of that I can increase the logging? Or perhaps there is another log file somewhere? Also, perhaps it's just not compatible with RT 4.13. Do you know how to go about uninstalling it?
<<You also cut off part of this that would have shown the search paths
for where it was looking for the file.>>
Unfortunately, that's how it shows up in the log file /var/log/messages. The RT engine cuts them off in the log file.
Thank you for looking into this!
-Rick
also enable it as a plugin?>>
Yes, I did. Homepagecomponents setting is in RT_Config.pm:
Set(
$HomepageComponents,
[
qw(QuickCreate Quicksearch
MyAdminQueues MySupportQueues MyReminders RefreshHomepage Dashboards
SavedSearches SummaryByUser) # loc_qw
]
);
=back
And the plugin setting is in RT_SiteConfig.pm.
Is there anyway that you know of that I can increase the logging? Or perhaps there is another log file somewhere? Also, perhaps it's just not compatible with RT 4.13. Do you know how to go about uninstalling it?
<<You also cut off part of this that would have shown the search paths
for where it was looking for the file.>>
Unfortunately, that's how it shows up in the log file /var/log/messages. The RT engine cuts them off in the log file.
Thank you for looking into this!
-Rick
On Aug 02, 2013, at 10:56 AM, Kevin Falcone <[email protected]> wrote:
On Fri, Aug 02, 2013 at 01:45:03PM +0000, window camera wrote:So now that I added it via Edit, I'm getting "internal error" and it doesn't show up.
You said you registered the component in HomepageComponents, did you
also enable it as a plugin?
The rt.log is empty. However, the /var/log/messages has this error message:Aug 2 09:01:32 rttrack RT: could not find component for path 'SummaryByUser'#012#012Stack:#012 [/rtdata/share/html/Elements/MyRT:95]#012 [/rtdata/share/html/index.html:78]#012 [/rtdata/sbin/../lib/RT/Interface/Web.pm:635]#012 [/rtdata/sbin/../lib/RT/Interface/Web.pm:335]#012 [/rtdata/share/html/autohandler:53] (/rtdata/sbin/../lib/RT/Interface/Web/Handler.pm:208)Any ideas on how i would troubleshoot this? I'm on RT 4.013. Perhaps the extension is just not compatible?
You also cut off part of this that would have shown the search paths
for where it was looking for the file.
-kevin
