Re: [rt-users] RT error “Couldn't load user ''
Although now I can't set the new user a password, but can make them privileged. The password sections asked for the root users current password and won't let me set one for the normal user! In a standard RT4, there are 3 password fields Current Users's password New Password Retype Password You type your password in the first and then the user's password is typed twice to avoid typos. -kevin pgpu4XMx8n9rq.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: Hi I have installed RT4 and when I try to create a user I am getting an error RT error Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools - Configuration - Users - Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi I was playing with the user creation and what I found was, if I don’t have the user that I am going to create in the AD I am getting this error. If I have the user name in the AD the account gets created with out any errors but I don’t see these new users from the RT select user screen. But if I logged on to the from the backend, I can query the users table and I can see them 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 9:08:53 Subject: RT error “Couldn't load user '' Hi I have installed RT4 and when I try to create a user I am getting an error RT error “Couldn't load user '' I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don’t want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi I was playing with the user creation and what I found was, if I don’t have the user that I am going to create in the AD I am getting this error. If I have the user name in the AD the account gets created with out any errors but I don’t see these new users from the RT select user screen. But if I logged on to the from the backend, I can query the users table and I can see them 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: Hi I have installed RT4 and when I try to create a user I am getting an error RT error Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools - Configuration - Users - Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi Asanka, On 22/06/11 11:03, Asanka Gunasekera wrote: 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) what about your setting Set($AutoCreateNonExternalUsers, 1);? Moreover, can you paste your attr_match_list? Giuseppe From: Asanka Gunasekeraasanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards From: Kevin Falconefalc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: Hi I have installed RT4 and when I try to create a user I am getting an error RT error Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools - Configuration - Users - Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi Guys, for question 2, when I select the option “Let this user be granted rights (Privileged)” then the user appears on the list through user select page. So is there a privilege that I need to set for user to be listed under user select From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 15:33:16 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi I was playing with the user creation and what I found was, if I don’t have the user that I am going to create in the AD I am getting this error. If I have the user name in the AD the account gets created with out any errors but I don’t see these new users from the RT select user screen. But if I logged on to the from the backend, I can query the users table and I can see them 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards From: Kevin Falcone falc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: Hi I have installed RT4 and when I try to create a user I am getting an error RT error Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools - Configuration - Users - Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
Hi Asanka, maybe I haven't understood the problem. You have users in AD and you want to let them authenticate to RT, right? If the users does *not* exist, you will need to have the user created first, manually or automatically - this is before any privilege can be granted. You will not find users under select unless they are first imported/autocreated/created manually. This is most commonly done when they login for the first time. Giuseppe On 22/06/11 11:26, Asanka Gunasekera wrote: HiGiuseppe I am not sure if this is the answer for question 2 (for me it sounds like somewhere something is missing) , when I select the option “Let this user be granted rights (Privileged)” then the user appears on the list through user select page. So is there a privilege that I need to set for user to be listed under user select I am still unable to find any thing for question 1 though From: Giuseppe Sollazzogsoll...@sgul.ac.uk To: Asanka Gunasekeraasanka_gunasek...@yahoo.co.uk Cc: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 15:41:52 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Asanka, On 22/06/11 11:03, Asanka Gunasekera wrote: 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) what about your setting Set($AutoCreateNonExternalUsers, 1);? Moreover, can you paste your attr_match_list? Giuseppe From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk To: rt-users@lists.bestpractical.com Sent: Wed, 22 June, 2011 13:55:03 Subject: Re: [rt-users] RT error “Couldn't load user '' Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards From: Kevin Falconefalc...@bestpractical.com To: rt-users@lists.bestpractical.com Sent: Tue, 21 June, 2011 18:30:31 Subject: Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: Hi I have installed RT4 and when I try to create a user I am getting an errorRT error Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools - Configuration - Users - Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin I read in one of your mailing list replies saying that user was got over this issue byremoving Authen::ExternalAuth from plugging. But in my case I am unable to do so since ADauthentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
There is a check box on the user select page that says to search disabled users A non-privileged user is synonymous with a disabled user. I'm not sure of how it's worded on RT4, but in RT3.8.10, at the top of the user select page it says Privileged Users, and at the bottom of the page, where you can enter search criteria Include disabled users in search. I believe the issue that you are running into is that you are attempting to create an RT user with information that matches a currently disabled or non-privileged user, which isn't listed on the user select form as that form only shows Privileged Users. HTH. Mike. On Wed, Jun 22, 2011 at 6:21 AM, Asanka Gunasekera asanka_gunasek...@yahoo.co.uk wrote: Hi Guys, for question 2, when I select the option “Let this user be granted rights (Privileged)” then the user appears on the list through user select page. So is there a privilege that I need to set for user to be listed under user select -- *From:* Asanka Gunasekera asanka_gunasek...@yahoo.co.uk *To:* rt-users@lists.bestpractical.com *Sent:* Wed, 22 June, 2011 15:33:16 *Subject:* Re: [rt-users] RT error “Couldn't load user '' Hi I was playing with the user creation and what I found was, if I don’t have the user that I am going to create in the AD I am getting this error. If I have the user name in the AD the account gets created with out any errors but I don’t see these new users from the RT select user screen. But if I logged on to the from the backend, I can query the users table and I can see them 1. 1. Any idea why I am unable to create any users which are not already in the AD 2. 2. Once I create the user in AD I can created the users without errors, but I am unable to list these new users from RT web interface. (by running select * from rtdb1.users I can list newly created users) -- *From:* Asanka Gunasekera asanka_gunasek...@yahoo.co.uk *To:* rt-users@lists.bestpractical.com *Sent:* Wed, 22 June, 2011 13:55:03 *Subject:* Re: [rt-users] RT error “Couldn't load user '' Hi Kevin, yes I did checked for users and I have tried few users which currently not configured in the Oracle db or AD with the same result that is giving the error RT error “Couldn't load user '' Thanks and Regards -- *From:* Kevin Falcone falc...@bestpractical.com *To:* rt-users@lists.bestpractical.com *Sent:* Tue, 21 June, 2011 18:30:31 *Subject:* Re: [rt-users] RT error “Couldn't load user '' On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: Hi I have installed RT4 and when I try to create a user I am getting an error RT error Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools - Configuration - Users - Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html 2011 Training: http://bestpractical.com/services/training.html -- Mike Johnson Datatel Programmer/Analyst Northern Ontario School of Medicine 955 Oliver Road Thunder Bay, ON P7B 5E1 Phone: (807) 766-7331 Email: mike.john...@nosm.ca 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
On Wed, Jun 22, 2011 at 01:37:04PM -0400, Mike Johnson wrote: There is a check box on the user select page that says to search disabled users A non-privileged user is synonymous with a disabled user. I'm not sure of how it's worded on RT4, but in RT3.8.10, at the top of the user select page it says Privileged Users, and at the bottom of the page, where you can enter search criteria Include disabled users in search. I believe the issue that you are running into is that you are attempting to create an RT user with information that matches a currently disabled or non-privileged user, which isn't listed on the user select form as that form only shows Privileged Users. Unprivileged Privileged Disabled are three different user states. Disabled users are not synonymous with Unprivileged users. You can disable a Privileged user or you can disable an Unprivileged user. Removing the checkbox 'Let this user be granted rights (Privileged)' makes them Unprivileged. Removing the checkbox 'Let this user access RT' disables the user. -kevin pgpu9d2iywuvS.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
Re: [rt-users] RT error “Couldn't load user ''
On Tue, Jun 21, 2011 at 04:38:53AM +0100, Asanka Gunasekera wrote: Hi I have installed RT4 and when I try to create a user I am getting an error RT error Couldn't load user '' Are you sure the user doesn't already exist? Go to Tools - Configuration - Users - Select and use either the Go To User box or the search to see if the user you're creating already exists as an unprivileged user. -kevin I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don't want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html pgpmv6go52KjR.pgp Description: PGP signature 2011 Training: http://bestpractical.com/services/training.html
[rt-users] RT error “Couldn't load user ''
Hi I have installed RT4 and when I try to create a user I am getting an error RT error “Couldn't load user '' I read in one of your mailing list replies saying that user was got over this issue by removing Authen::ExternalAuth from plugging. But in my case I am unable to do so since AD authentication is my primary method of authentication. http://lists.fsck.com/pipermail/rt-users/2009-December/062628.html I don’t want RT to create users in AD but to create new users in oracle DB Can someone tell me how to get over this problem? Thanks regards 2011 Training: http://bestpractical.com/services/training.html
