Re: [rt-users] Error with extensions installation

[Lorraine Johnson]

Thank you very much Kobus, the chown command worked.

Unfortunately  I cant find the activity report. I used the link https:///Reports/Activity/index.html but I get this error

"
The page you requested could not be found
Please check the URL and try again."

Dont know if I should do the installation again.

Please  help

On Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch <
kobus.ben...@trustpayglobal.com> wrote:

> Sorry my bad. It should be chown not chmod and if the directory does not
> exist create it first then do the chown.
>
>
> On 14/09/2015 10:49, Lorraine Johnson wrote:
>
> I again tried the solution you gave me, but am getting this error invalid
> mode ' apache:apache'.
>
>
> Please I am a newbie, kindly help me out.
>
> Thank you so much
>
> On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson < 
> rrainey...@gmail.com> wrote:
>
>> Thank you Kobus Bensch for your quick response
>>
>> Mine is also on centos RT 4.0, when I tail -r  /opt/rt4/var/log/apache2
>> it says   No such file or directory.
>>
>> Please help
>>
>> On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch <
>> kobus.ben...@trustpayglobal.com> wrote:
>>
>>> The answer is in the logs, but if you performed this step rm -fr 
>>> /opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R 
>>> apache:apache /opt/rt4/var/mason_data
>>>
>>> This is on Centos anyway.
>>>
>>> HTH
>>>
>>>
>>>
>>> On 14/09/2015 10:01, Lorraine Johnson wrote:
>>>
>>> Hi Y'all
>>>
>>> Good morning, I installed RT- activity report and I get this error "An
>>> internal RT error has occurred. Your administrator can find more details in
>>> RT's log files."
>>>
>>>
>>> Please I need help.
>>>
>>> Thank you
>>>
>>>
>>> --
>>> Kobus Bensch
>>> Senior Systems Administrator
>>> Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
>>> DDI:  0207 871 3958
>>> Tel:  0207 871 3890
>>> Email:  kobus.ben...@trustpayglobal.com
>>>
>>> Trustpay Global Limited is an authorised Electronic Money Institution
>>> regulated by the Financial Conduct Authority registration number 900043.
>>> Company No 07427913 Registered in England and Wales with registered address
>>> 130 Wood Street, London, EC2V 6DL, United Kingdom.
>>>
>>> For further details please visit our website at
>>> www.trustpayglobal.com.
>>>
>>> The information in this email and any attachments are confidential and
>>> remain the property of Trustpay Global Ltd unless agreed by contract. It is
>>> intended solely for the person to whom or the entity to which it is
>>> addressed. If you are not the intended recipient you may not use, disclose,
>>> copy, distribute, print or rely on the content of this email or its
>>> attachments. If this email has been received by you in error please advise
>>> the sender and delete the email from your system. Trustpay Global Ltd does
>>> not accept any liability for any personal view expressed in this message.
>>>
>>
>>
>
> --
> Kobus Bensch
> Senior Systems Administrator
> Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
> DDI:  0207 871 3958
> Tel:  0207 871 3890
> Email:  kobus.ben...@trustpayglobal.com
>
> Trustpay Global Limited is an authorised Electronic Money Institution
> regulated by the Financial Conduct Authority registration number 900043.
> Company No 07427913 Registered in England and Wales with registered address
> 130 Wood Street, London, EC2V 6DL, United Kingdom.
>
> For further details please visit our website at www.trustpayglobal.com.
>
> The information in this email and any attachments are confidential and
> remain the property of Trustpay Global Ltd unless agreed by contract. It is
> intended solely for the person to whom or the entity to which it is
> addressed. If you are not the intended recipient you may not use, disclose,
> copy, distribute, print or rely on the content of this email or its
> attachments. If this email has been received by you in error please advise
> the sender and delete the email from your system. Trustpay Global Ltd does
> not accept any liability for any personal view expressed in this message.
>

Re: [rt-users] Error with extensions installation

[Kobus Bensch]

Not sure. Did you restart apache after the install and after the chown?

I have that plugin install and all is working fine for me.

On 14/09/2015 12:14, Lorraine Johnson wrote:

Thank you very much Kobus, the chown command worked.

Unfortunately  I cant find the activity report. I used the link 
https:///Reports/Activity/index.html but I get 
this error


"


  The page you requested could not be found

Please check the URL and try again."

Dont know if I should do the installation again.

Please  help

On Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch 
> wrote:


Sorry my bad. It should be chown not chmod and if the directory
does not exist create it first then do the chown.


On 14/09/2015 10:49, Lorraine Johnson wrote:

I again tried the solution you gave me, but am getting this error
invalid mode ' apache:apache'.


Please I am a newbie, kindly help me out.

Thank you so much

On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson
> wrote:

Thank you Kobus Bensch for your quick response

Mine is also on centos RT 4.0, when I tail -r
 /opt/rt4/var/log/apache2 it says   No such file or directory.

Please help

On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch
> wrote:

|The answer is in the logs, but if you performed this step
rm -fr /opt/rt4/var/mason_data/obj and restarted, then
you need to chmod -R ||apache:apache /opt/rt4/var/mason_data|

This is on Centos anyway.

HTH



On 14/09/2015 10:01, Lorraine Johnson wrote:

Hi Y'all

Good morning, I installed RT- activity report and I get
this error "An internal RT error has occurred. Your
administrator can find more details in RT's log files."


Please I need help.

Thank you


-- 
Kobus Bensch

Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford |
Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com


Trustpay Global Limited is an authorised Electronic Money
Institution regulated by the Financial Conduct Authority
registration number 900043. Company No 07427913
Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at
www.trustpayglobal.com .

The information in this email and any attachments are
confidential and remain the property of Trustpay Global
Ltd unless agreed by contract. It is intended solely for
the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may
not use, disclose, copy, distribute, print or rely on the
content of this email or its attachments. If this email
has been received by you in error please advise the
sender and delete the email from your system. Trustpay
Global Ltd does not accept any liability for any personal
view expressed in this message.





-- 
Kobus Bensch

Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey |
GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com


Trustpay Global Limited is an authorised Electronic Money
Institution regulated by the Financial Conduct Authority
registration number 900043. Company No 07427913 Registered in
England and Wales with registered address 130 Wood Street, London,
EC2V 6DL, United Kingdom.

For further details please visit our website at
www.trustpayglobal.com .

The information in this email and any attachments are confidential
and remain the property of Trustpay Global Ltd unless agreed by
contract. It is intended solely for the person to whom or the
entity to which it is addressed. If you are not the intended
recipient you may not use, disclose, copy, distribute, print or
rely on the content of this email or its attachments. If this
email has been received by you in error please advise the sender
and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this
message.




--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems 

[rt-users] Error with extensions installation

[Lorraine Johnson]

Hi Y'all

Good morning, I installed RT- activity report and I get this error "An
internal RT error has occurred. Your administrator can find more details in
RT's log files."


Please I need help.

Thank you

Re: [rt-users] Error with extensions installation

[Kobus Bensch]

|The answer is in the logs, but if you performed this step rm -fr 
/opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R ||apache:apache /opt/rt4/var/mason_data|


This is on Centos anyway.

HTH



On 14/09/2015 10:01, Lorraine Johnson wrote:

Hi Y'all

Good morning, I installed RT- activity report and I get this error "An 
internal RT error has occurred. Your administrator can find more 
details in RT's log files."



Please I need help.

Thank you


--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 



--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.

Re: [rt-users] Error with extensions installation

[Kobus Bensch]

Sorry my bad. It should be chown not chmod and if the directory does not 
exist create it first then do the chown.


On 14/09/2015 10:49, Lorraine Johnson wrote:
I again tried the solution you gave me, but am getting this error 
invalid mode ' apache:apache'.



Please I am a newbie, kindly help me out.

Thank you so much

On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson 
> wrote:


Thank you Kobus Bensch for your quick response

Mine is also on centos RT 4.0, when I tail -r
 /opt/rt4/var/log/apache2 it says   No such file or directory.

Please help

On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch
> wrote:

|The answer is in the logs, but if you performed this step rm
-fr /opt/rt4/var/mason_data/obj and restarted, then you need
to chmod -R ||apache:apache /opt/rt4/var/mason_data|

This is on Centos anyway.

HTH



On 14/09/2015 10:01, Lorraine Johnson wrote:

Hi Y'all

Good morning, I installed RT- activity report and I get this
error "An internal RT error has occurred. Your administrator
can find more details in RT's log files."


Please I need help.

Thank you


-- 
Kobus Bensch

Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey
| GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com


Trustpay Global Limited is an authorised Electronic Money
Institution regulated by the Financial Conduct Authority
registration number 900043. Company No 07427913 Registered in
England and Wales with registered address 130 Wood Street,
London, EC2V 6DL, United Kingdom.

For further details please visit our website at
www.trustpayglobal.com .

The information in this email and any attachments are
confidential and remain the property of Trustpay Global Ltd
unless agreed by contract. It is intended solely for the
person to whom or the entity to which it is addressed. If you
are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email
or its attachments. If this email has been received by you in
error please advise the sender and delete the email from your
system. Trustpay Global Ltd does not accept any liability for
any personal view expressed in this message.





--
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.ben...@trustpayglobal.com 



--


Trustpay Global Limited is an authorised Electronic Money Institution 
regulated by the Financial Conduct Authority registration number 900043. 
Company No 07427913 Registered in England and Wales with registered address 
130 Wood Street, London, EC2V 6DL, United Kingdom.


For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and 
remain the property of Trustpay Global Ltd unless agreed by contract. It is 
intended solely for the person to whom or the entity to which it is 
addressed. If you are not the intended recipient you may not use, disclose, 
copy, distribute, print or rely on the content of this email or its 
attachments. If this email has been received by you in error please advise 
the sender and delete the email from your system. Trustpay Global Ltd does 
not accept any liability for any personal view expressed in this message.