On Wed, Sep 21, 2016 at 11:07 PM, Thierry Thelliez
wrote:
> I am trying to avoid creating a user in the first place.
I'm not sure there is a way around that. The user record is integral
to the paper-trail auditability of RT.
From what I have
> been able to
I am trying to avoid creating a user in the first place. From what I have
been able to trace in the RT code, a first class user is created from the
CC field.
But that's a bit confusing in our case. We are using our own external
authentication system and when CCs are automatically created, our
On Tue, Sep 20, 2016 at 4:26 PM, Thierry Thelliez
wrote:
> Hello,
>
> Under RT 4.2, is it possible to not automatically create a user from the CC
> field?
It is possible to create a user - that has an email address as a
"name". RT uses the field "name" to mean
Hello,
Under RT 4.2, is it possible to not automatically create a user from the CC
field?
We would like that the CCed users receive emails from ticket correspondance
without creating for class user accounts.
In one email thread from 2015, I saw the reference to a variable: