Re: [rt-users] Not creating a user on CC

2016-09-22 Thread Matt Zagrabelny
On Wed, Sep 21, 2016 at 11:07 PM, Thierry Thelliez wrote: > I am trying to avoid creating a user in the first place. I'm not sure there is a way around that. The user record is integral to the paper-trail auditability of RT. From what I have > been able to

Re: [rt-users] Not creating a user on CC

2016-09-21 Thread Thierry Thelliez
I am trying to avoid creating a user in the first place. From what I have been able to trace in the RT code, a first class user is created from the CC field. But that's a bit confusing in our case. We are using our own external authentication system and when CCs are automatically created, our

Re: [rt-users] Not creating a user on CC

2016-09-21 Thread Matt Zagrabelny
On Tue, Sep 20, 2016 at 4:26 PM, Thierry Thelliez wrote: > Hello, > > Under RT 4.2, is it possible to not automatically create a user from the CC > field? It is possible to create a user - that has an email address as a "name". RT uses the field "name" to mean

[rt-users] Not creating a user on CC

2016-09-20 Thread Thierry Thelliez
Hello, Under RT 4.2, is it possible to not automatically create a user from the CC field? We would like that the CCed users receive emails from ticket correspondance without creating for class user accounts. In one email thread from 2015, I saw the reference to a variable: