Filipe,
That could easily be the MySupportQueues, found in
/share/html/Elements. To change what it shows, you need to copy the it
from share to your local/html/Elements directory and make your change
there. Then, on you hopme page in rt, edit it to include the
MySupportQueues query. That's what I did becuase I added 4 new ticket
statuses and I wanted all of them to show on the queues I had rights to.
Kenn
LBNL
On 10/10/2008 9:37 AM, Filipe José Silva Clemente wrote:
Hi again,
What I really need is a view of queues and not a view of tickets. I want
a view to see all the queues and foreach of them a row with 3 columns
(new tickets, open tickets, resolved tickets) much similar to the “Quick
search” view.
TIA,
Filipe
Portugal
*From:* [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] *On Behalf Of *Filipe
José Silva Clemente
*Sent:* sexta-feira, 10 de Outubro de 2008 10:12
*To:* rt-users@lists.bestpractical.com
*Subject:* [rt-users] RT 3.8: Inserting a column in the Quick Search View
Hi,
I want to include the “resolved” column in the quick search view. How
can i do this?
TIA,
Filipe
Portugal
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