Re: [rt-users] scrip OnComment triggered when script is resolved
On Wed, 23 Feb 2011 11:41:43 -0500 Kevin Falcone wrote: On Wed, Feb 23, 2011 at 05:33:57PM +0100, Nicolas GUIOT wrote: On Wed, 23 Feb 2011 10:16:29 -0500 Kevin Falcone wrote: OK, I switched to plain text editor, kept my signature, and everything is OK. Source of the problem seems to be the Rich Text editor. And no, my signature has only basic character, no accent, anything. In my signature, I have 167 characters (according to wc -m), small and big letters, numbers and the following signs : -./:+() It would be really helpful to know which one (or more) of those signs is being escaped. That would make a bug report much clearer. -kevin Found the guilty : ( and ) As soon as I removed them form my signature, it worked. Ok, great. Would you file a big (mail to rt-bugs at bestpractical.com) - make sure you mention that you're running 3.8.7, It'd be nice to know if this was fixed between 3.8.7 and 3.8.9 also -kevin I filled a bug report on debian : http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=614909 I don't have enough spare machine to test on tarball packages... Nicolas
Re: [rt-users] scrip OnComment triggered when script is resolved
Found the guilty : ( and ) As soon as I removed them form my signature, it worked. Ok, great. Would you file a big (mail to rt-bugs at bestpractical.com) - make sure you mention that you're running 3.8.7, It'd be nice to know if this was fixed between 3.8.7 and 3.8.9 also I filled a bug report on debian : http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=614909 I don't have enough spare machine to test on tarball packages... I've asked the debian maintainer to send it upstream when he has a chance. -kevin pgpaY0SglVsbi.pgp Description: PGP signature
Re: [rt-users] scrip OnComment triggered when script is resolved
On Tue, 22 Feb 2011 11:35:42 -0500 Kevin Falcone wrote: On Tue, Feb 22, 2011 at 04:05:19PM +0100, Nicolas GUIOT wrote: On Tue, 22 Feb 2011 13:31:29 + Dominic Hargreaves wrote: On Tue, Feb 22, 2011 at 08:23:36AM -0500, Kevin Falcone wrote: On Tue, Feb 22, 2011 at 09:26:30AM +0100, Nicolas GUIOT wrote: high bit characters, anything other than letters or numbers But again, there have been many bugfixes on that code since 3.8.7 Does this still happen if you remove your signature temporarily? If all you want to do is Resolve a ticket, click on Basics and resolve it there, you'll skip the Comment screen. That should help until you can test coming up to a newer version. OK, I made both tests : - If I go to basics, and set the state to Resolved, only the right scrip is triggered. - If I remove my signature in the editor, then Resolve, agin, only the resolve scrip is triggered. This points to an encoding bug in the RichText editor If you change to the plain text editor and leave your Signature on, does it still trigger a comment? -- The problem must be within the signature. FYI, it looks like this : Nicolas GUIOT My Company - My Unit My Adresss/Location - street 12345 CITY - COUNTRY Tel : (+00) 1 22 33 44 55 Fax : (+00) 1 22 33 44 55 Do any of those elided lines contain 8bit characters? I think there was an open bug about someone whose name contained ë and the rich text editor escaping that in a way that RT didn't handle properly. -kevin OK, I switched to plain text editor, kept my signature, and everything is OK. Source of the problem seems to be the Rich Text editor. I tried to change my signature: 1 line, then 2,3,4,5,6 lines : everything is OK. Back to my original signature, then error again. And no, my signature has only basic character, no accent, anything. In my signature, I have 167 characters (according to wc -m), small and big letters, numbers and the following signs : -./:+() Nicolas
Re: [rt-users] scrip OnComment triggered when script is resolved
OK, I switched to plain text editor, kept my signature, and everything is OK. Source of the problem seems to be the Rich Text editor. I tried to change my signature: 1 line, then 2,3,4,5,6 lines : everything is OK. Back to my original signature, then error again. And no, my signature has only basic character, no accent, anything. In my signature, I have 167 characters (according to wc -m), small and big letters, numbers and the following signs : -./:+() It would be really helpful to know which one (or more) of those signs is being escaped. That would make a bug report much clearer. -kevin pgpWBO0AjZlzO.pgp Description: PGP signature
Re: [rt-users] scrip OnComment triggered when script is resolved
On Wed, 23 Feb 2011 10:16:29 -0500 Kevin Falcone wrote: OK, I switched to plain text editor, kept my signature, and everything is OK. Source of the problem seems to be the Rich Text editor. And no, my signature has only basic character, no accent, anything. In my signature, I have 167 characters (according to wc -m), small and big letters, numbers and the following signs : -./:+() It would be really helpful to know which one (or more) of those signs is being escaped. That would make a bug report much clearer. -kevin Found the guilty : ( and ) As soon as I removed them form my signature, it worked.
Re: [rt-users] scrip OnComment triggered when script is resolved
On Wed, Feb 23, 2011 at 05:33:57PM +0100, Nicolas GUIOT wrote: On Wed, 23 Feb 2011 10:16:29 -0500 Kevin Falcone wrote: OK, I switched to plain text editor, kept my signature, and everything is OK. Source of the problem seems to be the Rich Text editor. And no, my signature has only basic character, no accent, anything. In my signature, I have 167 characters (according to wc -m), small and big letters, numbers and the following signs : -./:+() It would be really helpful to know which one (or more) of those signs is being escaped. That would make a bug report much clearer. -kevin Found the guilty : ( and ) As soon as I removed them form my signature, it worked. Ok, great. Would you file a big (mail to rt-bugs at bestpractical.com) - make sure you mention that you're running 3.8.7, It'd be nice to know if this was fixed between 3.8.7 and 3.8.9 also -kevin pgphvwjjyIDBw.pgp Description: PGP signature
Re: [rt-users] scrip OnComment triggered when script is resolved
On Mon, 21 Feb 2011 14:36:57 -0500 Kevin Falcone wrote: On Mon, Feb 21, 2011 at 04:09:41PM +0100, Nicolas GUIOT wrote: Hi I have a different behaviour on my new RT instance (3.8.8 debian squeeze) that I didn't have on the old one (3.6.1 tarball) : When I solve a ticket, I have the following in the logs : [Mon Feb 21 15:03:22 2011] [info]: rt-3.8.8-31098-1298300602-1101.28972-...@example.org #28972/314283 - Scrip 7 On Comment, notify AdminCCs as Admin-comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300) [Mon Feb 21 15:03:22 2011] [info]: rt-3.8.8-31098-1298300602-431.28972-...@example.org #28972/314285 - Scrip 9 On resolve, notify Owner, requestor, CCs and AdminCCs as comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300) I did not write any comment, only clicked on Solve then update ticket. The only reason that could explain this, is that I have a default signature, so the comment field is not empty : is that the reason it triggers the Scrip 7 On Comment, notify AdminCCs as Admin-comment ?? How could I prevent this while keeping my signature ? Does it happen on 3.8.9? Also, are you using plain text or rich text editor and do you have anything 'interesting' in your signature? -kevin I'm curious : why do you ask about 3.8.9 ? Is it just a way to say you should upgrade the latest stable version ? Or it might very probably solve my problem ? The point is, I don't plan any upgrade to this version, as I wish to stay on debian stable... Otherwise, my signature is in plain text, and the editor has the possibility to let user write some formatted text, but as I don't write any comment, I don't touch the editor field at all. What do you mean by anything interesting in my signature ? it's only my contact info, and I'd prefer to keep it, since I'm not the only user, and some people NEED to have their signature in the email... Thanks for your help Nicolas
Re: [rt-users] scrip OnComment triggered when script is resolved
On Tue, Feb 22, 2011 at 09:26:30AM +0100, Nicolas GUIOT wrote: On Mon, 21 Feb 2011 14:36:57 -0500 Kevin Falcone wrote: On Mon, Feb 21, 2011 at 04:09:41PM +0100, Nicolas GUIOT wrote: Hi I have a different behaviour on my new RT instance (3.8.8 debian squeeze) that I didn't have on the old one (3.6.1 tarball) : When I solve a ticket, I have the following in the logs : [Mon Feb 21 15:03:22 2011] [info]: rt-3.8.8-31098-1298300602-1101.28972-...@example.org #28972/314283 - Scrip 7 On Comment, notify AdminCCs as Admin-comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300) [Mon Feb 21 15:03:22 2011] [info]: rt-3.8.8-31098-1298300602-431.28972-...@example.org #28972/314285 - Scrip 9 On resolve, notify Owner, requestor, CCs and AdminCCs as comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300) I did not write any comment, only clicked on Solve then update ticket. The only reason that could explain this, is that I have a default signature, so the comment field is not empty : is that the reason it triggers the Scrip 7 On Comment, notify AdminCCs as Admin-comment ?? How could I prevent this while keeping my signature ? Does it happen on 3.8.9? Also, are you using plain text or rich text editor and do you have anything 'interesting' in your signature? -kevin I'm curious : why do you ask about 3.8.9 ? Is it just a way to say you should upgrade the latest stable version ? Or it might very probably solve my problem ? The point is, I don't plan any upgrade to this version, as I wish to stay on debian stable... There have been multiple bugfixes related to signature handling since 3.8.7 was released more than a year ago. I was under the impression that Debian stable (the new stable) had 3.8.8 while oldstable was still 3.6 Otherwise, my signature is in plain text, and the editor has the possibility to let user write some formatted text, but as I don't write any comment, I don't touch the editor field at all. What do you mean by anything interesting in my signature ? it's only my contact info, and I'd prefer to keep it, since I'm not the only user, and some people NEED to have their signature in the email... high bit characters, anything other than letters or numbers But again, there have been many bugfixes on that code since 3.8.7 Does this still happen if you remove your signature temporarily? If all you want to do is Resolve a ticket, click on Basics and resolve it there, you'll skip the Comment screen. That should help until you can test coming up to a newer version. -kevin pgpaXIYr0UtGX.pgp Description: PGP signature
Re: [rt-users] scrip OnComment triggered when script is resolved
On Tue, Feb 22, 2011 at 08:23:36AM -0500, Kevin Falcone wrote: On Tue, Feb 22, 2011 at 09:26:30AM +0100, Nicolas GUIOT wrote: I'm curious : why do you ask about 3.8.9 ? Is it just a way to say you should upgrade the latest stable version ? Or it might very probably solve my problem ? The point is, I don't plan any upgrade to this version, as I wish to stay on debian stable... There have been multiple bugfixes related to signature handling since 3.8.7 was released more than a year ago. I was under the impression that Debian stable (the new stable) had 3.8.8 while oldstable was still 3.6 Just to note: if any request-tracker3.8 Debian users do have particular issues with the version in stable, feel free to file them in the Debian BTS, especially with information about fixed upstream versions if you have it. I can't promise that they'll be fixed in Debian stable, but I am considering cherry-picking some issues for a point-release (subject to the stable update policies). Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature
Re: [rt-users] scrip OnComment triggered when script is resolved
On Tue, 22 Feb 2011 13:31:29 + Dominic Hargreaves wrote: On Tue, Feb 22, 2011 at 08:23:36AM -0500, Kevin Falcone wrote: On Tue, Feb 22, 2011 at 09:26:30AM +0100, Nicolas GUIOT wrote: high bit characters, anything other than letters or numbers But again, there have been many bugfixes on that code since 3.8.7 Does this still happen if you remove your signature temporarily? If all you want to do is Resolve a ticket, click on Basics and resolve it there, you'll skip the Comment screen. That should help until you can test coming up to a newer version. OK, I made both tests : - If I go to basics, and set the state to Resolved, only the right scrip is triggered. - If I remove my signature in the editor, then Resolve, agin, only the resolve scrip is triggered. -- The problem must be within the signature. FYI, it looks like this : Nicolas GUIOT My Company - My Unit My Adresss/Location - street 12345 CITY - COUNTRY Tel : (+00) 1 22 33 44 55 Fax : (+00) 1 22 33 44 55 I made the test on my upgraded DB (from 3.6.1 prod to 3.8.8 debian), and also on a brand new 3.8.8 debian, with empty DB. Just to note: if any request-tracker3.8 Debian users do have particular issues with the version in stable, feel free to file them in the Debian BTS, especially with information about fixed upstream versions if you have it. I can't promise that they'll be fixed in Debian stable, but I am considering cherry-picking some issues for a point-release (subject to the stable update policies). Cheers, Dominic. Before going to the Debian BTS, I'd prefer locate the issue, if it's upstream or not. If we all agree it's a debian specific issue, I'd be glad to report my first bug ever ;) Now, - how can I be sure this problem comes from debian ? (then I'll report it) - Is there a way to solve the problem on my setup ? Bye Nicolas
Re: [rt-users] scrip OnComment triggered when script is resolved
On Tue, Feb 22, 2011 at 04:05:19PM +0100, Nicolas GUIOT wrote: On Tue, 22 Feb 2011 13:31:29 + Dominic Hargreaves wrote: Just to note: if any request-tracker3.8 Debian users do have particular issues with the version in stable, feel free to file them in the Debian BTS, especially with information about fixed upstream versions if you have it. I can't promise that they'll be fixed in Debian stable, but I am considering cherry-picking some issues for a point-release (subject to the stable update policies). Before going to the Debian BTS, I'd prefer locate the issue, if it's upstream or not. If we all agree it's a debian specific issue, I'd be glad to report my first bug ever ;) There's nothing wrong with your approach, but don't forget that the Debian BTS can be used to record information about upstream bugs of relevance to Debian users too; if an upstream bug is reported there is means that it affects Debian users and the package maintainer can decide whether any specific work is required to resolve the issue for Debian users. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature
Re: [rt-users] scrip OnComment triggered when script is resolved
On Tue, Feb 22, 2011 at 04:05:19PM +0100, Nicolas GUIOT wrote: On Tue, 22 Feb 2011 13:31:29 + Dominic Hargreaves wrote: On Tue, Feb 22, 2011 at 08:23:36AM -0500, Kevin Falcone wrote: On Tue, Feb 22, 2011 at 09:26:30AM +0100, Nicolas GUIOT wrote: high bit characters, anything other than letters or numbers But again, there have been many bugfixes on that code since 3.8.7 Does this still happen if you remove your signature temporarily? If all you want to do is Resolve a ticket, click on Basics and resolve it there, you'll skip the Comment screen. That should help until you can test coming up to a newer version. OK, I made both tests : - If I go to basics, and set the state to Resolved, only the right scrip is triggered. - If I remove my signature in the editor, then Resolve, agin, only the resolve scrip is triggered. This points to an encoding bug in the RichText editor If you change to the plain text editor and leave your Signature on, does it still trigger a comment? -- The problem must be within the signature. FYI, it looks like this : Nicolas GUIOT My Company - My Unit My Adresss/Location - street 12345 CITY - COUNTRY Tel : (+00) 1 22 33 44 55 Fax : (+00) 1 22 33 44 55 Do any of those elided lines contain 8bit characters? I think there was an open bug about someone whose name contained ë and the rich text editor escaping that in a way that RT didn't handle properly. -kevin pgp5wk2QZOIxX.pgp Description: PGP signature
[rt-users] scrip OnComment triggered when script is resolved
Hi I have a different behaviour on my new RT instance (3.8.8 debian squeeze) that I didn't have on the old one (3.6.1 tarball) : When I solve a ticket, I have the following in the logs : [Mon Feb 21 15:03:22 2011] [info]: rt-3.8.8-31098-1298300602-1101.28972-...@example.org #28972/314283 - Scrip 7 On Comment, notify AdminCCs as Admin-comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300) [Mon Feb 21 15:03:22 2011] [info]: rt-3.8.8-31098-1298300602-431.28972-...@example.org #28972/314285 - Scrip 9 On resolve, notify Owner, requestor, CCs and AdminCCs as comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300) I did not write any comment, only clicked on Solve then update ticket. The only reason that could explain this, is that I have a default signature, so the comment field is not empty : is that the reason it triggers the Scrip 7 On Comment, notify AdminCCs as Admin-comment ?? How could I prevent this while keeping my signature ? Thanks in advance for your help Nicolas
Re: [rt-users] scrip OnComment triggered when script is resolved
On Mon, Feb 21, 2011 at 04:09:41PM +0100, Nicolas GUIOT wrote: Hi I have a different behaviour on my new RT instance (3.8.8 debian squeeze) that I didn't have on the old one (3.6.1 tarball) : When I solve a ticket, I have the following in the logs : [Mon Feb 21 15:03:22 2011] [info]: rt-3.8.8-31098-1298300602-1101.28972-...@example.org #28972/314283 - Scrip 7 On Comment, notify AdminCCs as Admin-comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300) [Mon Feb 21 15:03:22 2011] [info]: rt-3.8.8-31098-1298300602-431.28972-...@example.org #28972/314285 - Scrip 9 On resolve, notify Owner, requestor, CCs and AdminCCs as comment (/usr/share/request-tracker3.8/lib/RT/Action/SendEmail.pm:300) I did not write any comment, only clicked on Solve then update ticket. The only reason that could explain this, is that I have a default signature, so the comment field is not empty : is that the reason it triggers the Scrip 7 On Comment, notify AdminCCs as Admin-comment ?? How could I prevent this while keeping my signature ? Does it happen on 3.8.9? Also, are you using plain text or rich text editor and do you have anything 'interesting' in your signature? -kevin pgpjds74FDtFR.pgp Description: PGP signature
