Hello All,I'm attempting to move our RT server from 3.6.1 to 3.8.1. I'm not doing a actual upgrade, but instead I created a new VM for the new server and did an install from the latest tarball.I did an install up to the point where I should initialize the database. At that point, I dumped the
om wrote: -To: landybi...@thecrosbygroup.comFrom: "Wayne Richardson" wa...@fsckin.comDate: 12/14/2008 01:55PMSubject: Re: [rt-users] 3.6.1 - 3.8.1 - Problem with Saved SearchesIts in the rewrite section in your rt apache config fileOn 12/14/08, landybi...@thecrosbygroup.comlandybi...@the
The 3.8.1 upgrade went well. resolved the auth issues okay.
Now however, when I attach an .xls file, the file comes back
corrupted, or unreadable as an .xls file. This worked okay
on 3.6.1. Perhaps I've done something wrong?
No errors are generated when attaching a file.
read UPGRADING.mysql
On Fri, Aug 22, 2008 at 9:43 PM, Chip Mefford [EMAIL PROTECTED] wrote:
The 3.8.1 upgrade went well. resolved the auth issues okay.
Now however, when I attach an .xls file, the file comes back
corrupted, or unreadable as an .xls file. This worked okay
on 3.6.1. Perhaps
Hello,
we're using RT3.6.1 on freebsd.
I found some pieces of code which trigger whether RT shows up
'Comment'-Buttons or not.
Code pieces look like
...userHasRight('CommentOnTicket')
OR
...userHasRight('ModifyTicket') .
Since we have to set ModifyTicket=true to all of our users
I found some pieces of code which trigger whether RT shows up
'Comment'-Buttons or not.
Code pieces look like
...userHasRight('CommentOnTicket')
OR
...userHasRight('ModifyTicket') .
Since we have to set ModifyTicket=true to all of our users so
that they
can change custom
* On 21/12/06 09:29 -0200, Dario Luis Coneglian Oliveros wrote:
| Does anyone know how to set a default language for all users ?
| I wonder if there's any property to set in RT_SiteConfig.pm or via web.
I could set the language for 1 user, then lookup the user properties in
the DB and see what
Sounds great !
Is there an easy way to migrate from 3.6.1 to 3.6.3 without any data and
customization (LDAP, look-and-feel) losses ?
Thanks,
Dário
Jesse Vincent wrote:
3.6.3 lets the admin customize the RT at a glance view ;)
On Thu, Dec 21, 2006 at 04:01:12PM -0800, Dale Bewley wrote:
On Thu, 2006-12-21 at 09:39 -0200, Dario Luis Coneglian Oliveros wrote:
Is there a way to add more fields to unowned tickets window (rt at a
glance) that could be viewed for all users ?
I know how to do it for specific users, but not for everyone.
FYI, I've tried to achieve that by changing
On Thu, 2006-12-21 at 19:24 -0500, Jesse Vincent wrote:
3.6.3 lets the admin customize the RT at a glance view ;)
Configuration - Global - RT At A Glance
Lets me decide what things to show: MyAdminQueues, MyReminders, etc.
However, I do not yet see where I can modify the format of My Tickets
On Thu, Dec 21, 2006 at 04:35:06PM -0800, Dale Bewley wrote:
On Thu, 2006-12-21 at 19:24 -0500, Jesse Vincent wrote:
3.6.3 lets the admin customize the RT at a glance view ;)
Configuration - Global - RT At A Glance
Lets me decide what things to show: MyAdminQueues, MyReminders, etc.
On Thu, 2006-12-21 at 19:35 -0500, Jesse Vincent wrote:
On Thu, Dec 21, 2006 at 04:35:06PM -0800, Dale Bewley wrote:
On Thu, 2006-12-21 at 19:24 -0500, Jesse Vincent wrote:
3.6.3 lets the admin customize the RT at a glance view ;)
Configuration - Global - RT At A Glance
Lets me decide
Just upgraded to a new box, Solaris Sparc to Gentoo x86,
and from 3.4.5 to 3.6.1. Mysql was downgraded from
5.0.21 to 4.1.21. When I copied over the DB I did the
dump with the --default-character-set=binary option
set. I have tried all char sets in my.cnf, i.e. utf8,
binary, and latin1.
I
Hello,
I have the same problem. I sometimes get an error in logs, which looks like
related with this problem:
[Thu Oct 26 11:16:52 2006] [crit]: Apache2::RequestIO::rflush: (103) Software
caused connection abort
at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm line 1029
On Fri, 2006-10-06 at 11:03 -0700, Dale Bewley wrote:
RT 3.6.1.
I've changed my default search results to include some custom fields by
modifying $DefaultSearchResultFormat in RT_SiteConfig.pm.
Additionally, I want to change the default format on the at a glance
page to include these
RT 3.6.1.
I've changed my default search results to include some custom fields by
modifying $DefaultSearchResultFormat in RT_SiteConfig.pm.
Additionally, I want to change the default format on the at a glance
page to include these fields. I found this page
On RT 3.4.5 I was doing the following to change the link users click
on to open a ticket. I wish to take them to a 2nd web server with a
customized form(s).
8-- snip --8--
--- /var/rt/html/SelfService/Elements/Tabs 2005-05-02 10:25:35.0
-0700
+++
I upgraded from 3.4.3 to 3.6.1 and found the way the Homepage searches are
done are is different between the two versions. In 3.4.3 I had a custom
search for Highest priority tickets in my department. In 3.4.3 I created
a local/html/Elements/MyGroupTickets with the following:
Can you go more into detail? How have you set up the Priority Change?2006/10/2, Farrell,Bob [EMAIL PROTECTED]:
All,
Any place I may have missed in configuration
to allow the priority of tickets to actually function?
Everything works great, except it appears the ticket
priority is
., but prioritizing them is a great feature.
Thank you for your response.
Bob
From: Torsten Brumm
[mailto:[EMAIL PROTECTED]
Sent: Monday, October 02, 2006 2:55 AM
To: Farrell,Bob
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes
Can you
, October 02, 2006 2:55 AM
To: Farrell,Bob
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes
Can you go more into detail? How have you set up the Priority Change?
2006/10/2, Farrell,Bob [EMAIL PROTECTED]:
All,
Any place I may have
are important, etc., but prioritizing them is a great feature.
Thank you for your response. Bob From: Torsten Brumm [mailto:[EMAIL PROTECTED]
] Sent: Monday, October 02, 2006 2:55 AM To: Farrell,Bob Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes
Can
I have not. I will try that.
Thank you.
Bob
From: Torsten Brumm
[mailto:[EMAIL PROTECTED]
Sent: Monday, October 02, 2006 5:32 AM
To: Roy El-Hames
Cc: Farrell,Bob; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.6.1 Ticket Priority never changes
@Roy: That was my
All,
Any place I may have missed in configuration
to allow the priority of tickets to actually function?
Everything works great, except it appears the ticket
priority is not moving at all.
Thanks in advance.
Bob Farrell
___
I successfully migrated our installation from RT 3.4.5 - RT
3.6.1/CentOS 4.3/MySQL 5.0.18 , but I'm having trouble with a
modification to the At a glance page. (I copied the old local/html -
local/html-3.4.5 after clean install)
In 3.4.5, I had modified local/html/Elements/MyTickets to include
On Monday, 4. September 2006 20:07, Jesse Vincent wrote:
On Mon, Sep 04, 2006 at 08:06:42PM +0200, Stephan Uhlmann wrote:
Hi,
does somebody else also experience the following since RT 3.6.1?
When I comment to a ticket I now always see two entries added to the
history. One XY -
Hi,
does somebody else also experience the following since RT 3.6.1?
When I comment to a ticket I now always see two entries added to the history.
One XY - Comments added with empty body and one with my actual text.
Same when I do a reply.
The first entry is made as soon as I click the
:[EMAIL PROTECTED] On Behalf
Of Shawn Plummer
Sent: Monday, August 21, 2006 4:37 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] 3.6.1 Upgrade issue, requestor search fails
Hello everyone,
I upgraded to 3.6.1 over the week-end, and it solved my
multiple login issue. Thank
I have been using RT for the last few years.
I am getting the classic Youre almost there message,
and would always solve it via the rt.conf file and add the perl parameters.
This file does not appear to exist anymore.
I am trying to find which file to edit so that RT can
utilize
On Wed, Aug 16, 2006 at 05:46:20PM +0200, Jorg Eichhorn wrote:
I also get the error 'Unknown field: Requestor.EmailAddress'.
The debug output as suggested by David Smithson is the following:
[...]
We also get this behavior running RT 3.6.1 with Apache 2.0.58,
mod_perl 2.0.2, mod_ssl 2.0.58 and
We're also seeing this here at bps.
-Original Message-
From: Will Maier [EMAIL PROTECTED]
Date: Thu, 17 Aug 2006 09:35:58
To:rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.6.1 search bug?
On Wed, Aug 16, 2006 at 05:46:20PM +0200, Jorg Eichhorn wrote:
I also get the error
Subject: Re: [rt-users] 3.6.1 search bug?
Gary Hall wrote:
I'm running RT-3.6.1.
If I Add a search criterion using the drop down box whose
default is Requestor EmailAddress and then Add and Search
with a second criterion, the process fails with a message
Unknown Field: Requestor.EmailAddress
I'm running RT-3.6.1.
If I Add a search criterion using the drop down box whose
default is Requestor EmailAddress and then Add and Search
with a second criterion, the process fails with a message
Unknown Field: Requestor.EmailAddress (or whatever field
was selected from the drop-down box).
If I
Gary Hall wrote:
I'm running RT-3.6.1.
If I Add a search criterion using the drop down box whose
default is Requestor EmailAddress and then Add and Search
with a second criterion, the process fails with a message
Unknown Field: Requestor.EmailAddress (or whatever field
was selected from
]
[mailto:[EMAIL PROTECTED] On Behalf Of Mathew
Snyder
Sent: Thursday, August 10, 2006 6:05 PM
To: Gary Hall
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] 3.6.1 search bug?
Gary Hall wrote:
I'm running RT-3.6.1.
If I Add a search criterion using the drop down box whose
default
[FX: Much swearing having missed something in the ./configure output and
trashed / ]
OK - I know I should have checked but I did a configure with the following
./configure --enable-layout=Debian --with-rt-group=root -with-web-user=www-data
--with-web-group=www-data --with-libs-group=root
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