Ken,
Sorry for the delayed response. See inlines.
Thanks,
Behzad
On Dec 11, 2009, at 12:47 PM, Ken Crocker wrote:
Behzad,
Two questions:
1) Are there any differences between your Global settings and the
Queue settings in question?
Yes, but not in a contradictory manner as shown below:
Behzad,
Two questions:
1) Are there any differences between your Global settings and the Queue
settings in question?
2) I'm not sure if you are talking about the Show Results letting
users see the Queue or if you are talking about seeing a Queue in the
drop-down for Creating a Ticket. If the
Is there a way to restrict access for users such that they could see a
Queue (as shown in the Quick search), as well as a listing of the
Tickets corresponding to that Queue (Show Results -- Results.html
page)? However, no further details contents about a ticket (i.e.,
no Ticket
