[rt-users] Alert Group when a ticket in placed into stall

2013-05-31 Thread globo 
Hi 

Does anyone have a script to alert a group when a ticket/request is placed
in a Stall condition. 

I use the following to alert the group 

To: { my $group = RT::Group-new( $RT::SystemUser );
$group-LoadUserDefinedGroup(Group Name);
$group-MemberEmailAddressesAsString; }

but I cant find the Condition (On Stall ) when setting up the script 


Any help much appreciated 

  



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Re: [rt-users] Alert Group when a ticket in placed into stall

2013-05-31 Thread Emmanuel Lacour 
On Fri, May 31, 2013 at 09:09:54AM -0700, globo wrote:
 Hi 
 

Hi,

 Does anyone have a script to alert a group when a ticket/request is placed
 in a Stall condition. 
 
 I use the following to alert the group 
 
 To: { my $group = RT::Group-new( $RT::SystemUser );
 $group-LoadUserDefinedGroup(Group Name);
 $group-MemberEmailAddressesAsString; }
 
 but I cant find the Condition (On Stall ) when setting up the script 
 
 


Use a User defined condition such as:

return undef unless ( $self-TicketObj-Type eq 'ticket' );
return undef unless ( $self-TransactionObj-Type eq 'Status' );
return undef unless ( $self-TransactionObj-NewValue ne 
$self-TransactionObj-OldValue );
return undef unless ( $self-TransactionObj-NewValue eq 'stalled' );
return 1;



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Re: [rt-users] Alert Group when a ticket in placed into stall

2013-05-31 Thread Jok Thuau 
Use the On Status Change, and look at the new status of that transaction
in your scrip/template.

Thanks,
Jok
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On 5/31/13 9:09 AM, globo michael.obr...@globoforce.com wrote:

Hi 

Does anyone have a script to alert a group when a ticket/request is placed
in a Stall condition.

I use the following to alert the group

To: { my $group = RT::Group-new( $RT::SystemUser );
$group-LoadUserDefinedGroup(Group Name);
$group-MemberEmailAddressesAsString; }

but I cant find the Condition (On Stall ) when setting up the script


Any help much appreciated

  



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ed-into-stall-tp54135.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.


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Re: [rt-users] Alert Group when a ticket in placed into stall

2013-05-31 Thread Thomas Sibley 
On 05/31/2013 09:09 AM, globo wrote:
 Does anyone have a script to alert a group when a ticket/request is placed
 in a Stall condition. 
 
 but I cant find the Condition (On Stall ) when setting up the script 

The other answers you received will work, but if you'd like you can
fairly easily add an On Stalled condition to the scrip dropdown.

You'll need to create a small file with the following contents:

   @ScripConditions = (
   {  Name = 'On Stalled',
  Description  = 'Whenever a ticket is stalled',
  ApplicableTransTypes = 'Status',
  ExecModule   = 'StatusChange',
  Argument = 'stalled'
   }
   );

This is based on a small piece of etc/initialdata that's installed with
RT for the On Resolve, On Open, etc conditions.

Once you have the file, run:

   sbin/rt-setup-database --action insert --datafile /path/to/file/above

It'll insert the On Stalled condition you defined into the database
for use in the scrip condition dropdown.


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