Is this possible?
I want a set of users to have a queue, and if they get a ticket that belongs
elsewhere, they can dump it in to that queue... but they can't see that queue
anywhere else?
Like, I don't want them to see the queue in the search criteria, in the new
ticket in dropdown, in the
Put those users into a special group.
Then , in configuration-queues-queuename-group rights, give them access
to 'modify ticket' is how I'm guessing it would work...
Where 'queuename' is the ticket of the queue(s) they can dump to.
Worth a try...
On Thu, 3 Dec 2009, Mike Johnson wrote:
Is
