Re: [rt-users] Attempting to upgrade from 4.0.19 to 4.2.6

2014-07-24 Thread Kevin Falcone
On Thu, Jul 24, 2014 at 10:41:01AM -0500, Max McGrath wrote: > Thanks for the response.  I wouldn't know how to do either of those things!   > So > no, I haven't. :) > > According to CPAN it is installed: Symbol::Global::Name is up to date (0.05) > > I guess I should figure out how to recompile m

Re: [rt-users] Attempting to upgrade from 4.0.19 to 4.2.6

2014-07-24 Thread Max McGrath
Kevin - Thanks for the response. I wouldn't know how to do either of those things! So no, I haven't. :) According to CPAN it is installed: Symbol::Global::Name is up to date (0.05) I guess I should figure out how to recompile mod_perl. Is that fairly simple? Thanks! -- Max McGrath Network A

Re: [rt-users] Attempting to upgrade from 4.0.19 to 4.2.6

2014-07-24 Thread Kevin Falcone
On Thu, Jul 24, 2014 at 10:19:03AM -0500, Max McGrath wrote: > Can't locate Symbol/Global/Name.pm in @INC (@INC contains: /opt/rt4/sbin/../ Symbol::Global::Name is required for RT. Have you built your own perl? Have you recompiled mod_perl to use it? >  39         SetHandler modperl >  40        

Re: [rt-users] Attempting to upgrade from 4.0.19 to 4.2.6

2014-07-24 Thread Max McGrath
And here is lines 39 - 47 of *000-default*: 38 39 SetHandler modperl 40 PerlResponseHandler Plack::Handler::Apache2 41 PerlSetVar psgi_app /opt/rt4/sbin/rt-server 42 43 44 use Plack::Handler::Apache2; 45 Plack::Handler::Apache2->preload("/o

Re: [rt-users] Attempting to upgrade from 4.0.19 to 4.2.6

2014-07-24 Thread Kevin Falcone
On Thu, Jul 24, 2014 at 09:55:06AM -0500, Max McGrath wrote: > [17123] [Thu Jul 24 14:52:41 2014] [warning]: The default stylesheet (aileron) > does not exist in this instance of RT. Defaulting to rudder. (/tmp/rt-4.2.6/ > sbin/../lib/RT/Config.pm:237) This makes me question your config and instal

Re: [rt-users] Attempting to upgrade from 4.0.19 to 4.2.6

2014-07-24 Thread Max McGrath
Nevermind. I missed the *make upgrade* step before the *make upgrade-database*. I am, however, having another issue. After the upgrades successfully completed I went to restart my web server and got the following: root@help:/tmp/rt-4.2.6# /etc/init.d/apache2 restart Syntax error on line 44 of /

[rt-users] Attempting to upgrade from 4.0.19 to 4.2.6

2014-07-24 Thread Max McGrath
Hello all - I am currently attempting to upgrade from 4.0.19 to 4.2.6 and am seeing the following: Processing 4.1.0 [17123] [Thu Jul 24 14:52:41 2014] [warning]: The default stylesheet (aileron) does not exist in this instance of RT. Defaulting to rudder. (/tmp/rt-4.2.6/sbin/../lib/RT/Config.pm:2