Guy,
Have you tried looking at the examples in my ebook Request Tracker - A
Topical Guide. It's at Amazon for $ 9.99. If that doesn't work, contact me
and I'll help you with it.
Kenn
On Mon, Sep 8, 2014 at 11:02 AM, Kevin Falcone falc...@bestpractical.com
wrote:
On Mon, Sep 08, 2014 at
Hi,
I'm looking to write a custom scrip that triggers a template when a ticket
changes from a specific queue to another specific queue.
How do I go about this please?
Thanks.
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
On Mon, Sep 08, 2014 at 01:09:39PM +0100, Guy Baxter wrote:
I'm looking to write a custom scrip that triggers a template when a ticket
changes from a specific queue to another specific queue.
How do I go about this please?
Create a Queue level Scrip using
