Guy,
Have you tried looking at the examples in my ebook "Request Tracker - A
Topical Guide". It's at Amazon for $ 9.99. If that doesn't work, contact me
and I'll help you with it.
Kenn
On Mon, Sep 8, 2014 at 11:02 AM, Kevin Falcone
wrote:
> On Mon, Sep 08, 2014 at 01:09:39PM +0100, Guy Baxter
On Mon, Sep 08, 2014 at 01:09:39PM +0100, Guy Baxter wrote:
> I'm looking to write a custom scrip that triggers a template when a ticket
> changes from a specific queue to another specific queue.
>
> How do I go about this please?
Create a Queue level Scrip using
http://bestpractical.com/docs/rt/
Hi,
I'm looking to write a custom scrip that triggers a template when a ticket
changes from a specific queue to another specific queue.
How do I go about this please?
Thanks.
--
RT Training - Boston, September 9-10
http://bestpractical.com/training