Re: [rt-users] FW: Quick Ticket Creation widget - how to remove it?
Rob Munsch wrote: On Thu, Feb 5, 2009 at 3:54 PM, Kenneth Crocker kfcroc...@lbl.gov wrote: Jim, I'mnot sure, but I think you have to remove that particular entry from the ATTRIBUTES Table for each user that has selected the feature on their home page (3.6+). Also, you need to remove it from the RT_SiteConfig.pm file. I removed it from mine - Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders RefreshHomepage)]);. Hope this helps. Kenn LBNL This will work for anyone who has not customized they At A Glance yet, but I don't know of a way to remove it if someone has, since the layout is stored as a serialized hash in the database. In a pinch I suppose you could remove that file, but that may stop their home page from loading... D -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] FW: Quick Ticket Creation widget - how to remove it?
Jim, I'mnot sure, but I think you have to remove that particular entry from the ATTRIBUTES Table for each user that has selected the feature on their home page (3.6+). Also, you need to remove it from the RT_SiteConfig.pm file. I removed it from mine - Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders RefreshHomepage)]);. Hope this helps. Kenn LBNL On 2/4/2009 6:53 AM, Jim Tambling wrote: That only removes it from the layout of the user that's logged in. I want to remove it from everyone's layout. Jim -Original Message- From: Jeff Voskamp [mailto:javos...@uwaterloo.ca] Sent: 04 February 2009 14:49 To: Jim Tambling Subject: Re: [rt-users] Quick Ticket Creation widget - how to remove it? Jim Tambling wrote: As per the subject, fairly new to RT but I have looked everywhere and can't find a simple way to do it. Regards Configuration-Global-RT at a Glance and pull it from the layout. Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] FW: Quick Ticket Creation widget - how to remove it?
On Thu, Feb 5, 2009 at 3:54 PM, Kenneth Crocker kfcroc...@lbl.gov wrote: Jim, I'mnot sure, but I think you have to remove that particular entry from the ATTRIBUTES Table for each user that has selected the feature on their home page (3.6+). Also, you need to remove it from the RT_SiteConfig.pm file. I removed it from mine - Set($HomepageComponents, [qw(Quicksearch MySupportQueues MyReminders RefreshHomepage)]);. Hope this helps. Kenn LBNL On 2/4/2009 6:53 AM, Jim Tambling wrote: That only removes it from the layout of the user that's logged in. I want to remove it from everyone's layout. Jim -Original Message- From: Jeff Voskamp [mailto:javos...@uwaterloo.ca] Sent: 04 February 2009 14:49 To: Jim Tambling Subject: Re: [rt-users] Quick Ticket Creation widget - how to remove it? Jim Tambling wrote: As per the subject, fairly new to RT but I have looked everywhere and can't find a simple way to do it. Regards Configuration-Global-RT at a Glance and pull it from the layout. Jeff When logged in as root, Global - RT at a glance - which describes itself as altering the default view - lets me remove QuickCreate. Logging out as root and back in as a normal (privileged, in a group) user no longer has the QuickCreate widget in my At A Glance, indicating that it does indeed modify the default view for all users. The user as far as i can tell does not have permissions to add it back. This is in 3.8.2, if that matters. -- /chown -R us:us /yourbase ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] FW: Quick Ticket Creation widget - how to remove it?
That only removes it from the layout of the user that's logged in. I want to remove it from everyone's layout. Jim -Original Message- From: Jeff Voskamp [mailto:javos...@uwaterloo.ca] Sent: 04 February 2009 14:49 To: Jim Tambling Subject: Re: [rt-users] Quick Ticket Creation widget - how to remove it? Jim Tambling wrote: As per the subject, fairly new to RT but I have looked everywhere and can't find a simple way to do it. Regards Configuration-Global-RT at a Glance and pull it from the layout. Jeff ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
