[rt-users] Help: Steal ticket via API REST

2013-10-10 Thread andrea bessi 
Is possible to steal a ticket using the API REST?
I’m writing a java program for reassign ticket.
I have no problem to change owner (with api rest) of tickets owned by ‘nobody’ 
or by me, but for tickets owned by other user different to me, i must steal it 
first before reassing them to other user. 
 
I’m working with RT 4.0.6 , and writing a java program on Windows 8. 

 

 
I have spent a lot of time for searching a solution on the web but i haven’t 
found one, so i decide to write. Can you help me? 



Andrea

Re: [rt-users] Help: Steal ticket via API REST

2013-10-10 Thread Milan Toth 
Usually I do this by creating dedicated user for rest clients and adjusting 
it's rights in RT.

Milan.

On 10.10.2013, at 11:54, andrea bessi bessi.and...@hotmail.it wrote:

 Is possible to steal a ticket using the API REST?
 I’m writing a java program for reassign ticket.
 I have no problem to change owner (with api rest) of tickets owned by 
 ‘nobody’ or by me, but for tickets owned by other user different to me, i 
 must steal it first before reassing them to other user. 
  
 I’m working with RT 4.0.6 , and writing a java program on Windows 8.
  
  
 I have spent a lot of time for searching a solution on the web but i haven’t 
 found one, so i decide to write. Can you help me?
  
 Andrea