10 AM
To: Thomas, Adam (Lakefield)
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] How can you use requestor info in custom field
You can do this with a scrip which fires on ticket creation, accesses the
user's relevant location information, then puts it in the ticket's custom
4 9:25 AM
To: Thomas, Adam (Lakefield)
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] How can you use requestor info in custom field
Values within quotes are taken literally:
'$self->TransactionObj->CreatorObj->City'
means output "$self->TransactionObj-
t
>
>
>
> *SGS Canada*
>
> Phone: +1-705-652-2000 ext 2505
>
> Cell: +1-705-957-1618
>
> E-mail: adam.tho...@sgs.com
>
>
>
> *From:* Alex Peters [mailto:a...@peters.net]
> *Sent:* July-18-14 9:10 AM
> *To:* Thomas, Adam (Lakefield)
> *Cc:* rt-users@li
You can do this with a scrip which fires on ticket creation, accesses the
user's relevant location information, then puts it in the ticket's custom
field.
The location information of the user creating the ticket can be accessed in
scrip code via:
$self->TransactionObj->CreatorObj->Organization
$s
When a ticket is emailed in I want the requestors location to be auto
populated into my custom field "location".
My user profile automatically detects their location in their user profile
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