On Wed, Dec 17, 2014 at 11:50:38AM -0500, Kevin Falcone wrote:
> On Wed, Dec 17, 2014 at 08:55:20AM -0600, k...@rice.edu wrote:
> > I have is that even for new test tickets created by Email that I send
> > which definitely does not have the address in question as a Cc, the
> > address is added as a
On Wed, Dec 17, 2014 at 08:55:20AM -0600, k...@rice.edu wrote:
> I have is that even for new test tickets created by Email that I send
> which definitely does not have the address in question as a Cc, the
> address is added as a one-time Cc/Bcc option. :( I tried to find a
> commandline script to p
On Wed, Dec 17, 2014 at 10:45:19AM +1100, Alex Peters wrote:
> The "One-time Cc" list is constructed by collecting all of the addresses
> related to all of the ticket's transactions and then removing addresses
> belonging to requestors.
>
> Is someone still regularly CC-ing this departed user in n
The "One-time Cc" list is constructed by collecting all of the addresses
related to all of the ticket's transactions and then removing addresses
belonging to requestors.
Is someone still regularly CC-ing this departed user in new tickets?
Alternatively (although I'm not sure that this is relevant)
On Mon, Dec 15, 2014 at 04:08:52PM -0600, k...@rice.edu wrote:
> Hi RT Users,
>
> I am trying to clear an address that keeps appearing in the
> One-time Cc/Bcc list on the Reply form for a ticket. The user
> is no longer here, but the address keeps showing up in the
> Reply form for new tickets. H
On Tue, Dec 16, 2014 at 11:32:24AM -0600, Matt Zagrabelny wrote:
> On Mon, Dec 15, 2014 at 4:08 PM, k...@rice.edu wrote:
> > Hi RT Users,
> >
> > I am trying to clear an address that keeps appearing in the
> > One-time Cc/Bcc list on the Reply form for a ticket. The user
> > is no longer here, but
On Mon, Dec 15, 2014 at 4:08 PM, k...@rice.edu wrote:
> Hi RT Users,
>
> I am trying to clear an address that keeps appearing in the
> One-time Cc/Bcc list on the Reply form for a ticket. The user
> is no longer here, but the address keeps showing up in the
> Reply form for new tickets. How is tha
Hi RT Users,
I am trying to clear an address that keeps appearing in the
One-time Cc/Bcc list on the Reply form for a ticket. The user
is no longer here, but the address keeps showing up in the
Reply form for new tickets. How is that list constructed?
Regards,
Ken