Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

2014-12-17 Thread k...@rice.edu
On Wed, Dec 17, 2014 at 11:50:38AM -0500, Kevin Falcone wrote: > On Wed, Dec 17, 2014 at 08:55:20AM -0600, k...@rice.edu wrote: > > I have is that even for new test tickets created by Email that I send > > which definitely does not have the address in question as a Cc, the > > address is added as a

Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

2014-12-17 Thread Kevin Falcone
On Wed, Dec 17, 2014 at 08:55:20AM -0600, k...@rice.edu wrote: > I have is that even for new test tickets created by Email that I send > which definitely does not have the address in question as a Cc, the > address is added as a one-time Cc/Bcc option. :( I tried to find a > commandline script to p

Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

2014-12-17 Thread k...@rice.edu
On Wed, Dec 17, 2014 at 10:45:19AM +1100, Alex Peters wrote: > The "One-time Cc" list is constructed by collecting all of the addresses > related to all of the ticket's transactions and then removing addresses > belonging to requestors. > > Is someone still regularly CC-ing this departed user in n

Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

2014-12-16 Thread Alex Peters
The "One-time Cc" list is constructed by collecting all of the addresses related to all of the ticket's transactions and then removing addresses belonging to requestors. Is someone still regularly CC-ing this departed user in new tickets? Alternatively (although I'm not sure that this is relevant)

Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

2014-12-16 Thread k...@rice.edu
On Mon, Dec 15, 2014 at 04:08:52PM -0600, k...@rice.edu wrote: > Hi RT Users, > > I am trying to clear an address that keeps appearing in the > One-time Cc/Bcc list on the Reply form for a ticket. The user > is no longer here, but the address keeps showing up in the > Reply form for new tickets. H

Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

2014-12-16 Thread k...@rice.edu
On Tue, Dec 16, 2014 at 11:32:24AM -0600, Matt Zagrabelny wrote: > On Mon, Dec 15, 2014 at 4:08 PM, k...@rice.edu wrote: > > Hi RT Users, > > > > I am trying to clear an address that keeps appearing in the > > One-time Cc/Bcc list on the Reply form for a ticket. The user > > is no longer here, but

Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

2014-12-16 Thread Matt Zagrabelny
On Mon, Dec 15, 2014 at 4:08 PM, k...@rice.edu wrote: > Hi RT Users, > > I am trying to clear an address that keeps appearing in the > One-time Cc/Bcc list on the Reply form for a ticket. The user > is no longer here, but the address keeps showing up in the > Reply form for new tickets. How is tha

[rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated

2014-12-15 Thread k...@rice.edu
Hi RT Users, I am trying to clear an address that keeps appearing in the One-time Cc/Bcc list on the Reply form for a ticket. The user is no longer here, but the address keeps showing up in the Reply form for new tickets. How is that list constructed? Regards, Ken