Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated
On Wed, Dec 17, 2014 at 11:50:38AM -0500, Kevin Falcone wrote: > On Wed, Dec 17, 2014 at 08:55:20AM -0600, k...@rice.edu wrote: > > I have is that even for new test tickets created by Email that I send > > which definitely does not have the address in question as a Cc, the > > address is added as a one-time Cc/Bcc option. :( I tried to find a > > commandline script to pull the addresses to see if I could figure out > > where the address is originating, but I did not succeed. It would be > > fine if the address was only added if it was Cc-ed earlier. > > [I'm assuming you mean the checkboxes that appear near > one-time-cc/one-time-bcc] > > That list comes from Ticket->TransactionAddresses which calls > Attachment->Addresses and it looks on From/To/Cc/a few other things on > each correspond/comment in the ticket, so somewhere in there, that > email must appear. Maybe the code (which is quite simplistic) will > shed some light. > > -kevin Hi Kevin, Thank you for the information. I checked out the code and it is quite basic, as you mentioned. I know that I did not have the Email address in question in my test Emails so I do not know where it would have come from. Is there any type of caching within the RT backends or maybe the browsers that could cause that behavior? Thank you again for the update. Regards, Ken
Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated
On Wed, Dec 17, 2014 at 08:55:20AM -0600, k...@rice.edu wrote: > I have is that even for new test tickets created by Email that I send > which definitely does not have the address in question as a Cc, the > address is added as a one-time Cc/Bcc option. :( I tried to find a > commandline script to pull the addresses to see if I could figure out > where the address is originating, but I did not succeed. It would be > fine if the address was only added if it was Cc-ed earlier. [I'm assuming you mean the checkboxes that appear near one-time-cc/one-time-bcc] That list comes from Ticket->TransactionAddresses which calls Attachment->Addresses and it looks on From/To/Cc/a few other things on each correspond/comment in the ticket, so somewhere in there, that email must appear. Maybe the code (which is quite simplistic) will shed some light. -kevin pgpkWNIznNnBy.pgp Description: PGP signature
Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated
On Wed, Dec 17, 2014 at 10:45:19AM +1100, Alex Peters wrote: > The "One-time Cc" list is constructed by collecting all of the addresses > related to all of the ticket's transactions and then removing addresses > belonging to requestors. > > Is someone still regularly CC-ing this departed user in new tickets? > Alternatively (although I'm not sure that this is relevant), is that RT > user set up as a queue-level CC? > > By adding this user's address to the $RTAddressRegexp regex, you're telling > RT that it directly receives mail to that address, which could have > unintended consequences (e.g. inability to add or re-add this email address > to tickets). > Hi Alex, I know about the pitfall of using $RTAddressRegexp but the problem I have is that even for new test tickets created by Email that I send which definitely does not have the address in question as a Cc, the address is added as a one-time Cc/Bcc option. :( I tried to find a commandline script to pull the addresses to see if I could figure out where the address is originating, but I did not succeed. It would be fine if the address was only added if it was Cc-ed earlier. Regards, Ken > On 17 December 2014 at 06:39, k...@rice.edu wrote: > > > > On Mon, Dec 15, 2014 at 04:08:52PM -0600, k...@rice.edu wrote: > > > Hi RT Users, > > > > > > I am trying to clear an address that keeps appearing in the > > > One-time Cc/Bcc list on the Reply form for a ticket. The user > > > is no longer here, but the address keeps showing up in the > > > Reply form for new tickets. How is that list constructed? > > > > > > Regards, > > > Ken > > > > > > > Okay. It looks like I can add the address to the $RTAddressRegexp > > and it will remove it. I was hoping that there was some type of > > DB/shredder/GUI action that could be used instead of polluting > > the regex. > > > > Regards, > > Ken > >
Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated
The "One-time Cc" list is constructed by collecting all of the addresses related to all of the ticket's transactions and then removing addresses belonging to requestors. Is someone still regularly CC-ing this departed user in new tickets? Alternatively (although I'm not sure that this is relevant), is that RT user set up as a queue-level CC? By adding this user's address to the $RTAddressRegexp regex, you're telling RT that it directly receives mail to that address, which could have unintended consequences (e.g. inability to add or re-add this email address to tickets). On 17 December 2014 at 06:39, k...@rice.edu wrote: > > On Mon, Dec 15, 2014 at 04:08:52PM -0600, k...@rice.edu wrote: > > Hi RT Users, > > > > I am trying to clear an address that keeps appearing in the > > One-time Cc/Bcc list on the Reply form for a ticket. The user > > is no longer here, but the address keeps showing up in the > > Reply form for new tickets. How is that list constructed? > > > > Regards, > > Ken > > > > Okay. It looks like I can add the address to the $RTAddressRegexp > and it will remove it. I was hoping that there was some type of > DB/shredder/GUI action that could be used instead of polluting > the regex. > > Regards, > Ken >
Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated
On Mon, Dec 15, 2014 at 04:08:52PM -0600, k...@rice.edu wrote: > Hi RT Users, > > I am trying to clear an address that keeps appearing in the > One-time Cc/Bcc list on the Reply form for a ticket. The user > is no longer here, but the address keeps showing up in the > Reply form for new tickets. How is that list constructed? > > Regards, > Ken > Okay. It looks like I can add the address to the $RTAddressRegexp and it will remove it. I was hoping that there was some type of DB/shredder/GUI action that could be used instead of polluting the regex. Regards, Ken
Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated
On Tue, Dec 16, 2014 at 11:32:24AM -0600, Matt Zagrabelny wrote: > On Mon, Dec 15, 2014 at 4:08 PM, k...@rice.edu wrote: > > Hi RT Users, > > > > I am trying to clear an address that keeps appearing in the > > One-time Cc/Bcc list on the Reply form for a ticket. The user > > is no longer here, but the address keeps showing up in the > > Reply form for new tickets. How is that list constructed? > > Hi Ken, > > What version of RT are you using? > > -m > We are currently running 3.8.last and working on an upgrade to 4.2.x. Regards, Ken
Re: [rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated
On Mon, Dec 15, 2014 at 4:08 PM, k...@rice.edu wrote: > Hi RT Users, > > I am trying to clear an address that keeps appearing in the > One-time Cc/Bcc list on the Reply form for a ticket. The user > is no longer here, but the address keeps showing up in the > Reply form for new tickets. How is that list constructed? Hi Ken, What version of RT are you using? -m
[rt-users] How do the 'One-time Cc' and 'One-time Bcc' lists get populated
Hi RT Users, I am trying to clear an address that keeps appearing in the One-time Cc/Bcc list on the Reply form for a ticket. The user is no longer here, but the address keeps showing up in the Reply form for new tickets. How is that list constructed? Regards, Ken
