Re: [rt-users] How to grab requestor's first and last name in email address ?
Hi, I tried your suggestion and it doesn't work, RT complains: [3270] [Thu Feb 6 12:50:36 2014] [error]: Scrip 25 IsApplicable failed: Can't locate object method First via package No object mapping for field (perhaps you forgot to load No object mapping for field?) at (eval 792) line 20. When I try this code, it runs but it's not outputting what I need: my $trueuser = $TicketObj-Requestors-UserMembersObj-First-RealName; $RT::Logger-debug(trueuser is: .$trueuser); Resulting output looks to be whatever is before the @ in the email address, not the RealName: [3263] [Thu Feb 6 12:55:07 2014] [debug]: trueuser is: ethier ((eval 625):28) Any other ideas ? Thanks, Mike From: Landon Stewart [mailto:lstew...@iweb.com] Sent: Wednesday, February 05, 2014 2:50 PM To: Ethier, Michael Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] How to grab requestor's first and last name in email address ? On 5 February 2014 11:16, Ethier, Michael meth...@cgr.harvard.edumailto:meth...@cgr.harvard.edu wrote: Hello, I need to obtain the first and last name that would be part of the requestor's email address. For example, requestor email address comes in as: From: Smith, Joe jsm...@mail.commailto:jsm...@mail.com In this example I want parse out the Joe and Smith keywords and assign them to 2 variables which I will use for comparison later. I am writing a RT Scrip. Is this possible to do ? The name of the requestor is stored within the UsersObj in the Requestors group object for the $Ticket. You want the first UsersObj. There's no way to know if it's the name is written Last, First or First Last so you'll have to figure that out somehow. Usually a comma in a name field means Last, First though so the following is a decent bet. I haven't tested this code but this ought to get you close anyway. my $realname = $self-TicketObj-Requestors-UsersObj-First-RealName; # Switch things around if there's a comma in the field. $realname =~ s/(.*),\s*(.*)/$2 $1/ if $realname =~ /,/; If they have First Last, Company it'll come out as ACME Inc., Jim Smith though which might not be terrible. Worse would be Last, First - Position coming out as Jim - Manager Smith which might sound a little too familiar for business. In my opinion you'd want to just leave it as-is so if it's Last, First and they get an email addressed to them with Dear Smith, Jim: they'll know it's because they have it that way in their mail client. -- Landon Stewart :: lstew...@iweb.commailto:lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
Re: [rt-users] How to grab requestor's first and last name in email address ?
On Thu, Feb 06, 2014 at 01:02:22PM +, Ethier, Michael wrote:
When I try this code, it runs but it's not outputting what I need:
my $trueuser = $TicketObj-Requestors-UserMembersObj-First-RealName;
$RT::Logger-debug(trueuser is: .$trueuser);
Resulting output looks to be whatever is before the @ in the email
address, not the
RealName:
[3263] [Thu Feb 6 12:55:07 2014] [debug]: trueuser is: ethier ((eval
625):28)
RealName is set to the Email Address' 'phrase' which is the Smith,
Joe you mention. I suspect your test email isn't sending what you
expect. Or, the user already exists in your system with that bogus
RealName (you can confirm this by searching for the user in the admin
UI and reading the History tab).
You may want to try
$self-TransactionObj-ContentObj-GetHeader('From') and parse it
manually if you can't trust your Users table (which is what Requestors
is searching).
-kevin
pgp93V9w6aY_c.pgp
Description: PGP signature
[rt-users] How to grab requestor's first and last name in email address ?
Hello, I need to obtain the first and last name that would be part of the requestor's email address. For example, requestor email address comes in as: From: Smith, Joe jsm...@mail.commailto:jsm...@mail.com In this example I want parse out the Joe and Smith keywords and assign them to 2 variables which I will use for comparison later. I am writing a RT Scrip. Is this possible to do ? Thanks, Mike
Re: [rt-users] How to grab requestor's first and last name in email address ?
On 5 February 2014 11:16, Ethier, Michael meth...@cgr.harvard.edu wrote: Hello, I need to obtain the first and last name that would be part of the requestor's email address. For example, requestor email address comes in as: From: Smith, Joe jsm...@mail.com In this example I want parse out the Joe and Smith keywords and assign them to 2 variables which I will use for comparison later. I am writing a RT Scrip. Is this possible to do ? The name of the requestor is stored within the UsersObj in the Requestors group object for the $Ticket. You want the first UsersObj. There's no way to know if it's the name is written Last, First or First Last so you'll have to figure that out somehow. Usually a comma in a name field means Last, First though so the following is a decent bet. I haven't tested this code but this ought to get you close anyway. my $realname = $self-TicketObj-Requestors-UsersObj-First-RealName; # Switch things around if there's a comma in the field. $realname =~ s/(.*),\s*(.*)/$2 $1/ if $realname =~ /,/; If they have First Last, Company it'll come out as ACME Inc., Jim Smith though which might not be terrible. Worse would be Last, First - Position coming out as Jim - Manager Smith which might sound a little too familiar for business. In my opinion you'd want to just leave it as-is so if it's Last, First and they get an email addressed to them with Dear Smith, Jim: they'll know it's because they have it that way in their mail client. -- Landon Stewart :: lstew...@iweb.com Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
