Re: [rt-users] Organization Name Change Caused New Ticket Instead of Adding Correspondence

http://wiki.bestpractical.com/view/RenameInstance On Thu, Jun 11, 2009 at 7:32 PM, Robert Gabrielepheme...@gmail.com wrote: Hi all, Very new with RT and already in trouble. I upgraded from 3.4.4 to 3.8.2. Things look good. But I foolishly made the following changes without realising the

[rt-users] Organization Name Change Caused New Ticket Instead of Adding Correspondence

Hi all, Very new with RT and already in trouble. I upgraded from 3.4.4 to 3.8.2. Things look good. But I foolishly made the following changes without realising the consequences: old: Set($rtname, 'CompanyName'); Set($Organization, 'CompanyName'); new: Set($rtname, 'Company Name');

[rt-users] Organization Name Change Caused New Ticket Instead of Adding Correspondence

Hi all, Very new with RT and already in trouble. I upgraded from 3.4.4 to 3.8.2. Things look good. But I foolishly made the following changes without realising the consequences: old: Set($rtname, 'CompanyName'); Set($Organization, 'CompanyName'); new: Set($rtname, 'Company Name');